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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
4-star Art Deco hotel near Pakuwon Mall, connected to a shopping center

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily
Exterior
Junior Suite, 1 King Bed (Junior Suite, 1 King Bed) | Frette Italian sheets, premium bedding, in-room safe, desk
Breakfast, lunch, dinner served; Indonesian cuisine
Reviews
9.6

Exceptional

Popular amenities

  • Breakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
  • Popular LocationPakuwon Mall1 min walk
  • Popular LocationSurabaya Zoo7 min drive
  • Popular LocationTunjungan Plaza12 min drive
  • AirportSurabaya (SUB-Juanda)41 min drive

Room options

View all photos for Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds) | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

  • 328 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

Room, 1 King Bed (Premium Deluxe, 1 King) | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed (Premium Deluxe, 1 King)

8.8/10 Excellent
  • 328 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds) | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

8.6/10 Very Good
  • 264 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed) | Frette Italian sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

10/10 Exceptional
  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King) | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed (Deluxe Guest Room, 1 King)

10/10 Exceptional
  • 264 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
4.6 out of 5, Wonderful, (244)
The price is $75
per night
$91 total
includes taxes & fees
Jun 7 - Jun 8
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the neighborhood

Surabaya

In shopping district.A stay at this hotel places you within half a mile (1 km) of Pakuwon Mall and 3 miles (5 km) of Al-Akbar Mosque. Surabaya Zoo and Taman Bungkul are also within 6 miles (10 km).

What's nearby

  • Pakuwon Mall - 1 min walk
  • Pakuwon Trade Center - 5 min walk
  • Surabaya Zoo - 7 min drive
  • Surabaya Plaza Shopping Mall - 11 min drive
  • Tunjungan Plaza - 12 min drive

Getting around

  • Margorejo Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • Chung Gi Wa - 6 min walk
  • KOI Thé - 2 min walk
  • Zenbu House Of Mozaru - 1 min walk
  • Jong Java Indische Recipe - 2 min walk
  • Magnolia Restaurant - 1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

4-star Art Deco hotel near Pakuwon Mall, connected to a shopping center
Four Points by Sheraton Surabaya, Pakuwon Indah offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The business-friendly Four Points by Sheraton Surabaya, Pakuwon Indah also features concierge services, dry cleaning/laundry services, and a front-desk safe. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 310 guestrooms or units
  • 17 levels
  • Built in 2019
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Family friendly

  • Children's pool
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 288,000 for adults and IDR 144,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18 holes of golf
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator (55 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Surabaya, Pakuwon Indah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 726000 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 726000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

How close is Four Points by Sheraton Surabaya, Pakuwon Indah to the airport?

Four Points by Sheraton Surabaya, Pakuwon Indah is 14.1 mi (42-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on Jun 23, 2024 start from $63.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have an airport shuttle?

Four Points by Sheraton Surabaya, Pakuwon Indah offers an airport shuttle 24 hours a day, at scheduled times, for a charge of IDR 490000 per vehicle, one-way.

How close is Four Points by Sheraton Surabaya, Pakuwon Indah to the beach?

This hotel is 15 mi (53-min drive) from New Kenjeran Beach.

Does Four Points by Sheraton Surabaya, Pakuwon Indah offer free breakfast?

Free breakfast isn’t provided at Four Points by Sheraton Surabaya, Pakuwon Indah, but buffet breakfast is offered for a fee of IDR 288000 for adults and IDR 144000 for children. It's available every day from 6:00 AM to 10:30 AM.

Is there a casino at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, there is no casino at this hotel.

What time is check-in at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Four Points by Sheraton Surabaya, Pakuwon Indah?

This hotel offers free self parking. Valet parking is available for IDR 50000 per stay.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a pool?

Four Points by Sheraton Surabaya, Pakuwon Indah features an outdoor pool and a children's pool. Guests can enjoy pool access from 6:00 AM to 8:00 PM.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a restaurant?

Four Points by Sheraton Surabaya, Pakuwon Indah is home to Djaman Doeloe Restaurant, which features Indonesian cuisine, happy hour, and brunch.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a spa?

There are no spa services available at this hotel.

How close is Four Points by Sheraton Surabaya, Pakuwon Indah to downtown Surabaya?

Four Points by Sheraton Surabaya, Pakuwon Indah is 5.6 mi away from Surabaya.

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 92 out of 114 reviews" "
Rating 8 - Good. 15 out of 114 reviews" "
Rating 6 - Okay. 7 out of 114 reviews" "
Rating 4 - Poor. 0 out of 114 reviews" "
Rating 2 - Terrible. 0 out of 114 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Leng teck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian KimTju

Liked: Amenities
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Stayed 7 nights in Dec 2023

10/10 Excellent

BING HAO GILES

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

BING HAO GILES

Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Easy access to Pakuwon Mall
Stayed 4 nights in Nov 2023

10/10 Excellent

Boo Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Eric, MISSISSAUGA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Stayed 3 nights in Oct 2023

10/10 Excellent

Hendry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.
Stayed 2 nights in Oct 2023