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"Breakfast area, we were told to pay after finish eating, and waitress went to my table " More

By a verified traveler on Sat 17 Jul 2021

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Hotel Description

3-star hotel near Broadway Square Mall

Heart of Tyler

You'll find Broadway Square Mall and Rose Rudman Park within 2 miles (3 km) of this hotel. Faulkner Park and Tyler Museum of Art are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the seasonal outdoor pool and perks like free self parking and a free area shuttle.

Free Internet, cable TV

Featuring conveniences like refrigerators and microwaves, the 182 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include room service, coffee/tea makers, and free newspapers.

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$113* Per night/room Jan 18 - Jan 19

Standard Room, 1 King Bed (Concierge Level)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Tyler-Conference Center, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Tyler-Conference Center, an IHG Hotel

Everyone (5) Couples (3) Family (1)
5 out of 5
Breakfast area, we were told to pay after finish eating, and waitress went to my table

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 19, 2021 by Shellie

Thank you for your feedback! Please come to visit us again soon!

1 out of 5
I have pictures of DIRTY gloves in front of our door in the hallway, pubes in the bathroom tub/sink. Previous guest coffee pod was still in coffeemaker. No body wash was in shower container. Used towels in bathroom. Ac didn’t work. No one did anything about these issues. Put us in a room that was clearly not the same as the photo as on Travelocity. Very small, very outdated. Put on a floor with baseball team boys running up/down at night. Extra fees at the check in that we didn’t know about. We left as soon as we could. Waste of money. I never write bad reviews but this was one of the worst stays I’ve ever had with holiday in.

Posted by , from Tyler on Sep 27, 2020

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2 out of 5

Posted by on Nov 4, 2019

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4 out of 5

Posted by on Jul 4, 2019

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5 out of 5
Good ole time Holiday Inn that brought back good memories from past. Also updated to all new tech and other options offered today. I remember the Holiday Inns from the 50's forward. V satisfied!!

Posted by on Jul 3, 2019

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3 out of 5
No USB port in my room. Neither lamp had one although it had an electrical plug. The staff did not know what I was talking about when I asked for an adaptor. I needed to charge my cell and did not bring an adaptor because I thought a first line Inn would have a plug in the room.

Posted by on May 26, 2019

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5 out of 5
Check in was fast and easy. The room was comfortable and quiet. The staff very friendly and accommodating.

Posted by , from Spring, TX on Jul 21, 2018

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Comment from Hotel Management

Jul 23, 2018 by Itzy

Thank you for your comment! We really appreciate it! We are glad you enjoyed your stay with us!

5 out of 5

Great Hotel, But Car broken into w 10 Others.First

Pros: See above
Cons: I don't know if they have all the security cameras they want, but I do know that the facility is very well lit.
Location: It's in the southern half of the city, in an affluent area and is surrounded with dozens of restaurants, shops, mall, and services.
I have stayed in this hotel multiple times over the years. It's in the best part of town, restaurants and shopping all around. It's always and still is a very well maintained hotel with good service. That was our experience too, until I was awakened at 7 AM with the news that my car was one of ten in the parking lot in what was described by the police as an act of group vandalism. Especially since two other hotels were also hit. The ironic thing was that valuables were not taken. apparent the vandals were looking for cash, since everything was rifled through, but again, the passed over weapons, electronics, high end sporting equipment, etc, that collectively were in all the vehicles. Our drivers's side windows were all smashed. As we were reacting to to the situation, the hotel staff was very cooperative and helpful. I will continue to use the hotel when I visit Tyler again.

Posted by , from DFW on Jun 18, 2017

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About the Holiday Inn Tyler-Conference Center, an IHG Hotel

Location 5701 S Broadway Ave, Tyler, TX 75703

Property Features

Holiday Inn Tyler-Conference Center, an IHG Hotel offers its guests a seasonal outdoor pool, a 24-hour health club, and a children's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Holiday Inn Tyler-Conference Center, an IHG Hotel. An area shuttle within 5 miles and a roundtrip airport shuttle (available on request) are free. Self parking is free. This 3-star Tyler hotel is smoke free.

  • 182 guestrooms or units
  • 8 levels
  • 10898 sq ft of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

Holiday Inn Tyler-Conference Center, an IHG Hotel offers 182 air-conditioned accommodations with safes and complimentary newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Holiday Inn Tyler-Conference Center, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 13 for adults, USD 0 and USD 0 for children (approximately)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn South Broadway Tyler
  • Holiday Inn Tyler-South Broadway Hotel Tyler
  • Tyler Holiday Inn
  • Holiday Inn South Broadway Tyler Hotel
  • Holiday Inn South Broadway Hotel
  • Holiday Inn South Broadway
  • Holiday Inn Tyler Hotel Tyler
  • Holiday Inn Tyler Hotel
  • Holiday Inn Tyler Tyler
  • Holiday Inn Tyler
  • Hotel Holiday Inn Tyler-Conference Center Tyler
  • Tyler Holiday Inn Tyler-Conference Center Hotel
  • Hotel Holiday Inn Tyler-Conference Center
  • Holiday Inn Tyler-Conference Center Tyler
  • Holiday Inn South Broadway Tyler

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.