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"I love the charm of this old hotel. Room overlooking canal has shutters that are able to be opened from the inside or closed and the wallpaper is fabr ... " More

By a verified traveler on Wed 21 Aug 2019

Hotel Description

3-star hotel near Grand Canal

In Venice

At this Santa Croce hotel, you'll be well placed to visit Grand Canal and Piazzale Roma, both within a 5-minute walk. Port of Venice and Ca' Foscari University of Venice are also within half a mile (1 km).

Free breakfast

A bar/lounge and a garden are featured at this hotel, along with an area shuttle. Guests will appreciate free perks like continental breakfast and WiFi in public areas. Luggage storage is also provided.

Satellite TV

The 17 guestrooms have TVs with satellite channels and offer minibars and room service. Hair dryers, safes, and showers are also available.

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Double or Twin Room, Canal View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Canal ratings based on 5 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Canal

Everyone (5)
4 out of 5
I love the charm of this old hotel. Room overlooking canal has shutters that are able to be opened from the inside or closed and the wallpaper is fabric with matching chairs. Looks worn in places, but I put it down to the age of the place and its character. Most of the details led to a lovely little spot. However, they should definitely consider coming into the modern age with amenities. Air conditioning in my room was broken - took them 3 hours to bring me a fan (five hours from the time they said they would be up in 5 minutes to check). Only one person could fix it - he had to be called from home and knocked on my door at 11:30 pm after I was in bed. Said it was fixed but it wasn't - happy they left the fan. Also, all the outlets in the room had been removed. Had to rely on one all-purpose plastic power strip type thing that did not have enough power to charge my phone. Not sure what the rationale was for that. But the staff was friendly and I liked my stay there.

Posted by , from Rhode Island on Aug 21, 2019

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3 out of 5

Posted by on Jul 1, 2019

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1 out of 5

Worst hotel.

My wife and I were very tired after a long cruise and this hotel had bed bugs infestation, smelled terrible, mosquitos... we couldn't sleep, I wouldn't recommend this hotel

Posted by on Sep 5, 2017

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2 out of 5

Our time ended on a bad note: Bed Bugs

There is much to like about the location and facilities. Unfortunately, both my daughter and I had bug bites at the end of our time there. I mentioned it to the front desk person as we were leaving, and she showed mild interest (At that point I was not sure that was what the bites were. But as they continued to show up throughout the day, and we got online to look into it further, it is clear that is what we had on us). We DID NOT make a loud scene at all, we were not trying to call attention to it, but did want it acknowledged as a possible issue. After we left, we were then sure we did indeed have bed bug bites, so I emailed them. I was asking to have them check the room and get back to me. No reply. ALL that to say, it would have been a much better visit had we not left on such an itchy, uncomfortable note...

Posted by on Feb 8, 2017

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2 out of 5
While the hotel was convenient to the Piazzale Roma, it was not easy to get there over two bridges with big suitcases. Then, to find that there was no lift nor was there anyone able to help us carry those bags up the stairs was a little disappointing. We had a room with a canal view, but it was from the side and the noise level was very distracting throughout the night. I asked for two singles for my friend and I and that equated to a king-sized bed and a cot in the corner which was not what we expected. Breakfast was delicious.

Posted by on Nov 6, 2015

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Renovations + Closures

This property is closed from February 4 2021 to April 1 2021 (dates subject to change).

The property is closed between February 4 and March 31.

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Hotel Canal also features tour/ticket assistance, a garden, and room service (during limited hours). This 3-star Venice hotel is smoke free.

  • 17 guestrooms or units
  • Continental breakfast (free)
  • Bar or lounge
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Marco Polo Airport (VCE) (13.2 km / 8.2 mi)
  • Train station: Venice Santa Lucia Station (0.1 km / 0.1 mi)
  • Property shuttles: Area shuttle

Room Amenities

Hotel Canal offers 17 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include showers, bidets, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bidet
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 8:00 AM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

The front desk at this property is open daily from 8:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from 1-31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.75 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Canal Hotel
  • Canal Venice
  • Hotel Canal
  • Hotel Canal Venice
  • Hotel Canal Hotel
  • Hotel Canal Venice
  • Hotel Canal Hotel Venice

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.