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4.3 out of 5

"beds much too hard...………………………………………………………………………………………... " More

By a verified traveler on Fri 27 Dec 2019

Hotel Description

Hotel near Hanes Mall in Winston-Salem

In Winston-Salem

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Hanes Mall and within 3 miles (5 km) of Wake Forest University Baptist Medical Center. Also, Novant Health Forsyth Medical Center is within half a mile (1 km) and Wilkes Regional is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free weekday newspapers. LED TVs come with cable channels, and other amenities include refrigerators and microwaves.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$83* Per night/room Jun 1 - Jun 2

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Hanes Mall Hotel ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Hanes Mall Hotel

Everyone (8) Couples (1) Family (2)
4 out of 5
beds much too hard...………………………………………………………………………………………...

Posted by on Dec 27, 2019

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Comment from Hotel Management

Jan 22, 2020 by Manager

Know that your voice is of tremendous importance to us and we value your comments about our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

5 out of 5

Posted by on Oct 27, 2019

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5 out of 5
I am enjoying everything. The staff, the cleanliness of the property, the breakfast area cleaned and stocked. Fresh coffee all day.

Posted by , from Charlotte on Sep 29, 2019

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4 out of 5

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 26, 2019 by BW

THANK FOR THE GREAT REVIEW

5 out of 5

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jun 30, 2019 by bw hanes

thank you for the review

5 out of 5
It was clean and friendly, staff was helpful and couldn't have been nicer

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 16, 2019 by bw hotel

thank for you great review see you soon

4 out of 5
The hotel was clean. The tv remote was old and hard to use. The beds and pillows were very comfortable. Lots of restaurant choices close by.

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 16, 2019 by bw hotel

thank you for you feedback we the hotel investigate the issue that you had while you stayed here

4 out of 5
Location to amenities surrounding were close. Staff were very friendly and accommodating.

Posted by on Mar 14, 2019

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Comment from Hotel Management

Mar 14, 2019 by bestwestern hotel

we the hotel thank you for your great review

3 out of 5
Management was great and very helpful. The evening front desk worker was very pleasant but the day time lady was rude and just flat out unprofessional. Breakfast was great and the hotel over all was great for the price.

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 17, 2019 by BW HANES MALL

THANK YOU FOR YOUR FEEDBACK

5 out of 5
I rented the room for my mother who had to travel from out of town to have out patient surgery. Her surgery was completed sooner than expected and they allowed her to check in early. She raved about the kindness of the staff, the beautifully decorated hotel and rooms, the cleanliness of the hotel and the complete complimentary breakfast. Thanks for taking such great care of my mom and sister!

Posted by , from Detroit, Michigan on Oct 8, 2018

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Comment from Hotel Management

Nov 16, 2018 by hotel

thank for staying with us. we work hard to make our guest happy and we appreciate your feedback

About the Best Western Plus Hanes Mall Hotel

Location 3330 Silas Creek Pkwy, Winston-Salem, NC 27103

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Hanes Mall Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. The business-friendly Best Western Plus Hanes Mall Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Winston-Salem hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Piedmont Triad Intl. Airport (GSO) (44 km / 27.4 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Best Western Hanes Mall
  • Best Western Mall
  • Best Western Plus Hanes Mall
  • Best Western Plus Hanes Mall Winston-Salem
  • Best Western Plus Hanes Mall Hotel Hotel
  • Best Western Plus Hanes Mall Hotel Winston-Salem
  • Hanes Hotel
  • Hanes Mall Hotel
  • Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.