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4.3 out of 5

"The hotel looks to be brand new and very well maintained! The parking lot could use directional signage to prevent backups and help the flow of traffi ... " More

By a verified traveler on Mon 26 Mar 2018

Hotel Description

Hotel near Hanes Mall in Winston-Salem

In Winston-Salem

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Hanes Mall and within 3 miles (5 km) of Wake Forest University Baptist Medical Center. BB&T Ballpark and Old Salem are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 130 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free weekday newspapers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$74* Per night/room Dec 16 - Dec 17

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Hanes Mall Hotel ratings based on 27 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Hanes Mall Hotel

Everyone (23) Couples (1) Family (2)
5 out of 5

Posted by on Oct 27, 2019

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5 out of 5
I am enjoying everything. The staff, the cleanliness of the property, the breakfast area cleaned and stocked. Fresh coffee all day.

Posted by , from Charlotte on Sep 29, 2019

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4 out of 5

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 26, 2019 by BW

THANK FOR THE GREAT REVIEW

5 out of 5

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jun 30, 2019 by bw hanes

thank you for the review

5 out of 5
It was clean and friendly, staff was helpful and couldn't have been nicer

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 16, 2019 by bw hotel

thank for you great review see you soon

4 out of 5
The hotel was clean. The tv remote was old and hard to use. The beds and pillows were very comfortable. Lots of restaurant choices close by.

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 16, 2019 by bw hotel

thank you for you feedback we the hotel investigate the issue that you had while you stayed here

4 out of 5
Location to amenities surrounding were close. Staff were very friendly and accommodating.

Posted by on Mar 14, 2019

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Comment from Hotel Management

Mar 14, 2019 by bestwestern hotel

we the hotel thank you for your great review

3 out of 5
Management was great and very helpful. The evening front desk worker was very pleasant but the day time lady was rude and just flat out unprofessional. Breakfast was great and the hotel over all was great for the price.

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 17, 2019 by BW HANES MALL

THANK YOU FOR YOUR FEEDBACK

5 out of 5
I rented the room for my mother who had to travel from out of town to have out patient surgery. Her surgery was completed sooner than expected and they allowed her to check in early. She raved about the kindness of the staff, the beautifully decorated hotel and rooms, the cleanliness of the hotel and the complete complimentary breakfast. Thanks for taking such great care of my mom and sister!

Posted by , from Detroit, Michigan on Oct 8, 2018

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Comment from Hotel Management

Nov 16, 2018 by hotel

thank for staying with us. we work hard to make our guest happy and we appreciate your feedback

3 out of 5
Staff was very friendly and helpful, but our room was located on the 4th floor when we got out the elevator all you smelled is weed. The 2 nd room we got had blood on the bathroom floor. Well needless to say that was our last stay with that hotel.

Posted by , from Winston-Salem on Sep 9, 2018

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Comment from Hotel Management

Sep 16, 2018 by Vick Patel GM

Thank you for staying with us at Best Western Plus Hanes Mall. We appreciate your feedback and are sorry that your stay was not up to your standards.

About the Best Western Plus Hanes Mall Hotel

Location 3330 Silas Creek Pkwy, Winston-Salem, NC 27103

Property Features

Best Western Plus Hanes Mall Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available. The business-friendly Best Western Plus Hanes Mall Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Winston-Salem hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Greensboro, NC (GSO-Piedmont Triad Intl.) (44 km / 27.4 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. LED televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • Number of children who can stay free - 2

Hotel Names

  • Best Western Hanes Mall
  • Best Western Mall
  • Best Western Plus Hanes Mall
  • Best Western Plus Hanes Mall Winston-Salem
  • Best Western Plus Hanes Mall Hotel Hotel
  • Best Western Plus Hanes Mall Hotel Winston-Salem
  • Hanes Hotel
  • Hanes Mall Hotel
  • Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.