2/10 Terrible
Ingrid
Traveled with family
Feb 18, 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were friendly. The facility itself was horrible. The room was not as advertised. There were 5 ppl on the reservation and we had 3 towels. When we asked for more towels they advised us we had to bring the other towels back and we can get more towels. The pull out bed had no sheets or pillows. When I asked for some the my stated they did not have any more pillows. The kitchen was dirty and the fridge looked like it got into some sort of altercation because there were multiple indents in the finish of the fridge. One of the beds had a sink in the middle that we didn’t realize until it was time for bed. The biggest issue was no hot water. At best, it was lukewarm. We also experienced a few roaches coming out when we ordered food. The hallways, stairs and elevator were filthy. Our front door didn’t close properly and we had to get maintenance to come and check the lock. The staff tried their best to help and apologize. The pictures shown online are a stark difference to the actual room. If I knew it would’ve been like this, we would have selected a different hotel altogether. I didn’t take pictures because I was so disgusted and disappointed. We came to town for an event otherwise I would have left. I will never stay at an extended stay again.
Ingrid
Stayed 2 nights in Feb 2024