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4.3 out of 5

"The stay was great, however once i left after staying 1 night, i noticed i had 2 charges, i contacted the resort, on may 13th was told someone would c ... " More

By a verified traveler on Tue 01 Jun 2021

Hotel Description

Beach hotel near Eastern Shore of Virginia National Wildlife Refuge

Steps from the beach

You'll be within half a mile (1 km) of Eastern Shore of Virginia National Wildlife Refuge and 2 miles (3 km) of Kiptopeke State Park with a stay here. Bay Creek Golf Club is 11.8 mi (19 km) away.

Renovated in 2019

This hotel features a restaurant, a fitness center, and a beach bar. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Enjoy the seasonal outdoor pool and perks like free self parking.

Private pools, free WiFi

Boasting private pools, the 72 guestrooms also offer free WiFi and TVs. Other amenities include refrigerators, microwaves, and coffee/tea makers.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$129* Per night/room Aug 8 - Aug 9

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunset Beach Resort ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunset Beach Resort

Everyone (6) Couples (1) Family (6)
5 out of 5

Posted by on Jun 20, 2021

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4 out of 5
The stay was great, however once i left after staying 1 night, i noticed i had 2 charges, i contacted the resort, on may 13th was told someone would call me back, never got a call back and never got a refund. Called again on 06/01 after noticing i was never credited the amount. Was put on hold for 10 mins after having to call numerous times associate did not come back to the line, had to keep calling back, the associate who answered the phone seemed as if they didnt want to be there, and then sent me to a voicemail for the general manager. Not pleased with the customer service after the stay.

Posted by on Jun 1, 2021

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5 out of 5

Posted by on May 23, 2021

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4 out of 5

Posted by on Oct 3, 2020

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3 out of 5
The beds were comfy but could definitely use some new sheets and comforters. The bathroom was just terrible. Its in definite need of updating. The towels were very grimy looking and discolored. The stairway to the second floor was absolutely disgusting. Its in dire need of powerwashing. It was covered with dust, dirt, hairballs and filth where it looks like lots of stuff has been spilled over and over. There was not anywhere to eat within 10 miles of this resort. Not real sure we'll be staying here again.

Posted by , from Virginia on Sep 11, 2020

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5 out of 5
Pet friendly, location, price Could have more food choices

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by GM

Thank you for taking the time to leave a review concerning your recent visit. We are always looking for ways to improve the guest experience.

5 out of 5

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 13, 2019 by Greg

Thank you for the great rating! We hope to see you again soon! Greg Linsmeyer General Manager

5 out of 5
Hotel is part of a KOA camping resort with private beach, 2 pools and tiki bar and grill. Food was good, but drinks were expensive and not that good so I switched to draft beer. Beach was wonderful and sunsets were beautiful. The hotel is older, but the rooms have been updated - nothing grand but spacious and clean. The campground was packed in like sardines, but it was a holiday weekend. It is a secluded area, which we loved, and didn't mind driving to other places. We were there to ride the harley on backroads and soak up the scenery - just gorgeous off the beaten path; and then to relax and cool off in the pool and bay. It served it's purpose for us, but if you like a more commercial spot, look elsewhere.

Posted by on May 28, 2019

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Comment from Hotel Management

May 30, 2019 by Greg

Thank you so much for the great review! We are glad you enjoyed the Resort and we hope to see you again soon! Greg Linsmeyer General Manager

5 out of 5
The staff did not have my reservation when I went to check in. They have a new computer system that apparently did not receive the data from the old one. However, they handled the situation very well and took good care of me. I will be back.

Posted by on May 19, 2019

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Comment from Hotel Management

May 30, 2019 by Greg

Thank you for the great review! I appreciate hearing that even though there was a hiccup with your check-in that you feel the staff did well to mitigate the situation. We hope to see you again soon! Greg Linsmeyer General Manager

5 out of 5

Posted by on May 7, 2019

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Comment from Hotel Management

May 8, 2019 by Greg Linsmeyer

Thank you for the GREAT rating! We hope to see you again soon! Greg Linsmeyer General Manager

Property Features

Unwind on the private sand beach, located just .01 mi away. Summer fun is a breeze at Sunset Beach Resort with activities like kayaking and rowing/canoeing. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a seasonal outdoor pool and a fitness center. Free self parking is available. A complete renovation of Sunset Beach Resort was completed in July 2019. Smoking is allowed in designated areas at this Cape Charles hotel.

  • 1 building
  • 72 guestrooms or units
  • 2 levels
  • Built in 1965
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Supervised childcare/activities (free)
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Norfolk Intl. Airport (ORF) (44.3 km / 27.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sunset Beach Resort offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature private pools and safes. Televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations. This Cape Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • Private pool
  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Jackspot Bar & Grill - This beachfront seafood restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Kayaking on site
  • Windsurfing nearby
  • Playground on site
  • Hunting nearby
  • Ecotours nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10.00 per pet, per night
  • Maximum 5 per room (weight limit: 150 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for lunch.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 4.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunset Beach Grille Cape Charles
  • Sunset Beach Inn & Grille
  • Sunset Beach Inn & Grille Cape Charles
  • Sunset Beach Inn Grille Cape Charles
  • Sunset Beach Inn Grille
  • Sunset Beach Grille
  • Sunset Beach Resort Cape Charles
  • Sunset Beach Cape Charles
  • Sunset Beach Resort Hotel
  • Sunset Beach Resort Cape Charles
  • Sunset Beach Resort Hotel Cape Charles

You should know

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.