With a stay at this Bocagrande hotel, you'll be within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of San Pedro Claver Church and Convent. Clock Tower and Cartagena de Indias Convention Center are also within 2 miles (3 km).
A full-service spa, 3 outdoor pools, and a gym are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy a meal from the a restaurant and perks like free self parking.
Jan 30, 2020 by General Manager
Greetings from Hyatt Regency Cartagena! I am glad to know that your stay was memorable and you liked all our facilities. I hope you can visit us the next time your plans bring you to the Fantastic Cartagena. Sincerely, Alexandra Bueno General Manager
Jan 24, 2020 by General Manager
Greetings from Hyatt Regency Cartagena! We appreciate you taking the time to share your comments and experiences with us, we very much value your feedback. I would like to extend my most sincere apology for this inconvenience during your recent stay with us. At Hyatt Regency Cartagena, we pride ourselves on giving 100% every day to ensure that our customers’ needs are being met. I want to thank you for bringing this issue to our attention. We have taken the corrective steps to avoid that this type of situation could happen again in the future. It is something that should have never happened in the first place. I hope that we can have another opportunity to welcome you back again in the near future. Sincerely, Daniel Dolatre General Manager
Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Hyatt Regency Cartagena. Self parking is free. This 4.5-star Cartagena hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Hyatt Regency Cartagena offers 285 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy cooked-to-order breakfast daily.
Hyatt Regency Cartagena has a restaurant on site.
Amacagua Lounge - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.