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4.1 out of 5

"Easy walk to the Downtown. Very friendly staff, comfortable bed. Really enjoyed our stay, and would definitely stay again. " More

By a verified traveler on Mon 07 Oct 2019

Hotel Description

Hotel near Durango and Silverton Narrow Gauge Railroad in Durango

In shopping district

With a stay at this Historic Downtown Durango hotel, you'll be close to Durango and Silverton Narrow Gauge Railroad and Henry Strater Theater. Also nearby are Durango Arts Center and Durango Area Tourism Office.

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Offering conveniences like dining areas and refrigerators, the 102 guestrooms also have free WiFi and cable TV. Other amenities include microwaves, coffee/tea makers, and free local calls.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Apr 2 - Apr 3

Suite, Multiple Beds, Non Smoking, Balcony (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub (Refrigerator and Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Rio Grande Inn ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Rio Grande Inn

Everyone (14) Couples (2) Family (2)
4 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 1, 2020 by Front Desk

We are happy to hear that you enjoyed a pleasant stay here with us. Thank you.

2 out of 5
I didn't like how I was not given the room that was booked online. I booked a room with a King, jetted tub and A BALCONY! They didn't have one and Then they said they would offer a discount. So the man printed a paper to sign for the same price and I said there was no discount. Then he reprinted one and only took 10.00 off. He still charged full price which was posted in my account for $200.00 On my facebook after booking it kept offering prices of 109.00 for a room. I paid 200.00 and then he still charged the full price. The toilet hardly flushed and was almost going to overflow. The room was next to the breakfast facility and it was super loud in the morning!!! I will not stay here again for the price!!!!!

Posted by on Oct 15, 2019

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Comment from Hotel Management

Nov 21, 2019 by Rosie, Front Desk Manager

Our absolute apologies for your dissatisfaction during your stay with us! If I can make it better somehow, please contact me at your convenience. (Expedia's website won't allow me to put my contact info here.) Again, our apologies for not taking better care of you while you were here.

5 out of 5
Easy walk to the Downtown. Very friendly staff, comfortable bed. Really enjoyed our stay, and would definitely stay again.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Rosie, Front Desk Manager

Thanks much for your kinds words and high score!

4 out of 5
Good king room. Jet tub ok, I love my room super dark at night, our room had glass doors with shades, so it let it some light from atrium. Really great breakfast, and we were able to walk to train, and shopping. Perfect location.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 14, 2019 by Kevin, Front Desk

Thank you for your feedback. We are so sorry we failed to meet your expectations. We will be looking into thicker shades or blackout curtains for our rooms that open to the atrium as a way to improve for future stays. We are happy to hear that our breakfast and location were pleasant features during your stay. Thank you.

4 out of 5

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 5, 2019 by Ericas

thank you!

5 out of 5

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jul 5, 2019 by Ericas

Thank you!

4 out of 5

Posted by on May 26, 2019

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Comment from Hotel Management

May 28, 2019 by Ericas

Thank you!

4 out of 5

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 16, 2019 by Rosie

Thanks much for your review. We hope you'll stay with us again!

4 out of 5

Posted by on Jan 16, 2019

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Comment from Hotel Management

Mar 18, 2019 by Rosie, Front Desk Manager

Thanks for giving us a positive score! We'd love to know what we can do to get a "5" next time. Thanks again!

5 out of 5

Posted by on Dec 23, 2018

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About the Best Western Plus Rio Grande Inn

Location 400 E 2nd Ave, Durango, CO 81301

Property Features

Best Western Plus Rio Grande Inn offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Tour/ticket assistance, multilingual staff, and a picnic area are also featured at the business-friendly Best Western Plus Rio Grande Inn. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This Durango hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Durango, CO (DRO-La Plata County) (23.9 km / 14.8 mi)
  • Train station: Durango Narrow Gauge Railroad Station (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Rio Grande Inn offers 102 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate dining areas. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. This Durango hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Dining room
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM. The hotel hosts a free manager's reception daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Hot springs nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Sledding nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per night
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN PLUS Rio Grande
  • BEST WESTERN PLUS Rio Grande Durango
  • BEST WESTERN PLUS Rio Grande Inn
  • BEST WESTERN PLUS Rio Grande Inn Durango
  • BEST WESTERN Rio
  • BEST WESTERN Rio Grande
  • BEST WESTERN Rio Grande Inn
  • Rio Grande BEST WESTERN
  • Best Western Durango
  • Best Western Plus Rio Grande Hotel Durango
  • Durango Best Western
  • Best Plus Rio Grande Durango
  • Best Western Plus Rio Grande Inn Hotel
  • Best Western Plus Rio Grande Inn Durango
  • Best Western Plus Rio Grande Inn Hotel Durango

You should know

  • Best Western Plus Rio Grande Inn offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.