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4.0 out of 5

"Super friendly staff, especially at the well stocked continental breakfast! " More

By a verified traveler on Wed 19 Jan 2022

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Hotel Description

Hotel near Durango and Silverton Narrow Gauge Railroad in Durango

Historic Downtown Durango stay

With a stay at this Historic Downtown Durango hotel, you'll be close to Durango and Silverton Narrow Gauge Railroad and Henry Strater Theater. Also nearby are Durango Arts Center and Durango Area Tourism Office.

Business services

This hotel features a 24-hour gym and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, express check-out, and a computer station are also offered.

Flat-screen TVs, microwaves

The individually decorated guestrooms offer free local calls and hair dryers. Flat-screen TVs come with cable channels, and other amenities include microwaves and coffee/tea makers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$178* Per night/room May 30 - May 31

Suite, 2 Queen Beds, Non Smoking, Balcony (Dining Table;with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Balcony (Walk-in Shower;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Rio Grande Inn ratings based on 24 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Rio Grande Inn

Everyone (15) Couples (3) Family (6)
2 out of 5
I received a text at 2:45PM that my rooms are ready for check-in. At 4:45PM I finally got in my room with a clogged toilet and the tv never worked. No compensation was offered or ever received. Best thing was the pool, but did not make up for other issues. I won't be staying here again.

Posted by , from GALLUP on Mar 22, 2022

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5 out of 5
Super friendly staff, especially at the well stocked continental breakfast!

Posted by on Jan 19, 2022

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Comment from Hotel Management

Jan 24, 2022 by Brian Franks

Susan Thanks for the review. Your feedback is important to us. We are glad you liked our friendly staff. We hope you choose our location next time you visit Durango.

5 out of 5
Staff was very friendly and accommodating!! Room was very clean!!!

Posted by on Oct 21, 2021

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Comment from Hotel Management

Oct 24, 2021 by Brian Franks

Sandra Thanks for the feedback. We appreciate your business. Hope you choose our location for your lodging needs in Durango. Thanks Brian franks General Manager

1 out of 5
The room stank so bad for a non smoking room! The TV remote guide button had NO access to the tv guide...you must cursor one channel at a time to decide what to watch.... stood. The breakfast is a joke... they found even offer a banana! Hotel representatives gave bogus information and was clueless on the rooms. Never again!

Posted by on Oct 19, 2021

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Comment from Hotel Management

Oct 24, 2021 by Brian Franks

Leanne We are sorry that our accommodations were not up to you expectations. We have since changed all of our remotes (New ones have guide button). We appreciate your review and your business. We are also working on improving our breakfast options. Thanks Brian Franks General Manager

5 out of 5

Posted by , from Denver on Oct 13, 2021

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4 out of 5

Posted by on Aug 14, 2021

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2 out of 5
The hotel is short staffed and the breakfast is partially stocked. Food was gone quickly. At $330 per night I was expecting more.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by Randall Front Desk Manager

Good morning! We are sorry to hear about your experience. We are currently working on resolving these issues to ensure your next visit is more positive.

5 out of 5
Great property, friendly staff, walking distance to all the sites.

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 5, 2021 by Randall Front Desk Manager

We are glad you enjoyed your stay with us, and hope to see you next time you decide to visit Durango again!

5 out of 5
Great location near downtown Durango, nice happy hour

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Jarrod Front Desk Manager

Thank you for the feedback!

5 out of 5

Posted by on Jul 19, 2020

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Comment from Hotel Management

Jul 20, 2020 by Jarrod Front Desk Manager

Thank you for the review!

About the Best Western Plus Rio Grande Inn

Location 400 E 2nd Ave, Durango, CO 81301

Renovations + Closures

The following facilities or services will be unavailable from April 1 2022 to April 30 2022 (dates subject to change):

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Rio Grande Inn offers its guests a spa tub and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Rio Grande Inn. Free self parking is available. This Durango hotel is smoke free.

  • 102 guestrooms or units
  • 3 levels
  • Built in 2018
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Durango Narrow Gauge Railroad Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Rio Grande Inn offers 102 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a spa tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hot springs nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN PLUS Rio Grande
  • BEST WESTERN PLUS Rio Grande Durango
  • BEST WESTERN PLUS Rio Grande Inn
  • BEST WESTERN PLUS Rio Grande Inn Durango
  • BEST WESTERN Rio
  • BEST WESTERN Rio Grande
  • BEST WESTERN Rio Grande Inn
  • Rio Grande BEST WESTERN
  • Best Western Durango
  • Best Western Plus Rio Grande Hotel Durango
  • Durango Best Western
  • Best Plus Rio Grande Durango
  • Best Western Plus Rio Grande Inn Hotel
  • Best Western Plus Rio Grande Inn Durango
  • Best Western Plus Rio Grande Inn Hotel Durango

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.