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4.1 out of 5

"Easy walk to the Downtown. Very friendly staff, comfortable bed. Really enjoyed our stay, and would definitely stay again. " More

By a verified traveler on Mon 07 Oct 2019

Hotel Description

Hotel near Durango and Silverton Narrow Gauge Railroad in Durango

In shopping district

With a stay at this Historic Downtown Durango hotel, you'll be close to Durango and Silverton Narrow Gauge Railroad and Henry Strater Theater. Also nearby are Durango Arts Center and Durango Area Tourism Office.

Free shuttle, parking

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and perks like free self parking.

Flat-screen TVs, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 102 guestrooms also offer flat-screen TVs with cable channels. Free local calls, hair dryers, and safes are also available.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Apr 15 - Apr 16

Suite, 2 Queen Beds, Non Smoking, Balcony (Dining Table;with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Rio Grande Inn ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Rio Grande Inn

Everyone (15) Couples (2) Family (2)
5 out of 5

Posted by on Jul 19, 2020

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Comment from Hotel Management

Jul 20, 2020 by Jarrod Front Desk Manager

Thank you for the review!

4 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 1, 2020 by Front Desk

We are happy to hear that you enjoyed a pleasant stay here with us. Thank you.

2 out of 5
I didn't like how I was not given the room that was booked online. I booked a room with a King, jetted tub and A BALCONY! They didn't have one and Then they said they would offer a discount. So the man printed a paper to sign for the same price and I said there was no discount. Then he reprinted one and only took 10.00 off. He still charged full price which was posted in my account for $200.00 On my facebook after booking it kept offering prices of 109.00 for a room. I paid 200.00 and then he still charged the full price. The toilet hardly flushed and was almost going to overflow. The room was next to the breakfast facility and it was super loud in the morning!!! I will not stay here again for the price!!!!!

Posted by on Oct 15, 2019

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Comment from Hotel Management

Nov 21, 2019 by Rosie, Front Desk Manager

Our absolute apologies for your dissatisfaction during your stay with us! If I can make it better somehow, please contact me at your convenience. (Expedia's website won't allow me to put my contact info here.) Again, our apologies for not taking better care of you while you were here.

5 out of 5
Easy walk to the Downtown. Very friendly staff, comfortable bed. Really enjoyed our stay, and would definitely stay again.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Rosie, Front Desk Manager

Thanks much for your kinds words and high score!

4 out of 5
Good king room. Jet tub ok, I love my room super dark at night, our room had glass doors with shades, so it let it some light from atrium. Really great breakfast, and we were able to walk to train, and shopping. Perfect location.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 14, 2019 by Kevin, Front Desk

Thank you for your feedback. We are so sorry we failed to meet your expectations. We will be looking into thicker shades or blackout curtains for our rooms that open to the atrium as a way to improve for future stays. We are happy to hear that our breakfast and location were pleasant features during your stay. Thank you.

4 out of 5

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 5, 2019 by Ericas

thank you!

5 out of 5

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jul 5, 2019 by Ericas

Thank you!

4 out of 5

Posted by on May 26, 2019

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Comment from Hotel Management

May 28, 2019 by Ericas

Thank you!

4 out of 5

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 16, 2019 by Rosie

Thanks much for your review. We hope you'll stay with us again!

4 out of 5

Posted by on Jan 16, 2019

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Comment from Hotel Management

Mar 18, 2019 by Rosie, Front Desk Manager

Thanks for giving us a positive score! We'd love to know what we can do to get a "5" next time. Thanks again!

About the Best Western Plus Rio Grande Inn

Location 400 E 2nd Ave, Durango, CO 81301

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Rio Grande Inn offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A roundtrip airport shuttle is free during limited hours. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Rio Grande Inn. Free self parking is available. This Durango hotel is smoke free.

  • 102 guestrooms or units
  • 3 levels
  • Built in 2018
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: La Plata County Airport (DRO) (23.9 km / 14.8 mi)
  • Train station: Durango Narrow Gauge Railroad Station (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Plus Rio Grande Inn offers 102 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hot springs nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN PLUS Rio Grande
  • BEST WESTERN PLUS Rio Grande Durango
  • BEST WESTERN PLUS Rio Grande Inn
  • BEST WESTERN PLUS Rio Grande Inn Durango
  • BEST WESTERN Rio
  • BEST WESTERN Rio Grande
  • BEST WESTERN Rio Grande Inn
  • Rio Grande BEST WESTERN
  • Best Western Durango
  • Best Western Plus Rio Grande Hotel Durango
  • Durango Best Western
  • Best Plus Rio Grande Durango
  • Best Western Plus Rio Grande Inn Hotel
  • Best Western Plus Rio Grande Inn Durango
  • Best Western Plus Rio Grande Inn Hotel Durango

You should know

  • Best Western Plus Rio Grande Inn offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.