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"Very friendly staff, clean rooms, good breakfast. Great for a fun getaway, just be aware because it's an older property rooms don't have tons of outle
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By a verified traveler on Fri 24 Jan 2020
Hotel Description
4-star historic hotel near Durango and Silverton Narrow Gauge Railroad
In historical district
A stay at this Historic Downtown Durango hotel places you steps from Henry Strater Theater and within a 5-minute walk of Durango and Silverton Narrow Gauge Railroad. Durango Area Tourism Office and Sorrel Sky Gallery are also within half a mile (1 km).
Free perks
This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the laundry service. A terrace, luggage storage, and concierge services are also on offer.
Free WiFi, comfy beds
The 39 individually decorated guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include iPod docks and Egyptian cotton sheets.
The General Palmer Hotel ratings based on 14 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The General Palmer Hotel
Everyone (10)Couples (1)Family (3)
5 out of 5
Very friendly staff, clean rooms, good breakfast. Great for a fun getaway, just be aware because it's an older property rooms don't have tons of outlets.
Posted by a verified traveler on Jan 24, 2020
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Comment from Hotel Management
Jan 25, 2020
by Dionna
Thank you for sharing your experience at the general Palmer Hotel. We hope to see you again!
3 out of 5
Older westen property has some character. Breakfast was cheap and tasteless. Staff was lax. No elevator to second floor of our building. Waaaay over rated hotel!
Posted by a verified traveler on Oct 5, 2019
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Comment from Hotel Management
Oct 7, 2019
by Shannon
We appreciate you taking the time to share your feedback and apologize for not meeting your expectations. The "Palace" building, which is the original building, does not have an elevator while the main building has maintained the original elevator from 1898. Again, we truly hope you will accept our apologies.
4 out of 5
Great property. Breakfast was great. The bathtub in 307 didn’t drain well.
Posted by a verified traveler on Jul 2, 2019
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Comment from Hotel Management
Aug 8, 2019
by Shannon
We apologize for the slow drain and have had it resolved. Thank you so much for sharing and we hope to see you again soon.
2 out of 5
The Desk Clerk for the evening was terrible. NO HELP AT ALL. She seemed to be pleased that she could continue to offer no help. We picked the General Palmer because we were taking the Durango train the next day. We were given a room in the Annex building with no elevator and very long steep stairs. We needed assistance in relocating our luggage to another hotel and she said it wasn't possible. We asked to have the luggage put in our car and the car left in their lot until we came back on the train. She said we needed to remove the car from the lot by checkout time (we would be on the train between Durango and Silverton at that time) and said that no one would be available to help us before 8am (exactly when the train was departing the station). We are older women (one handicapped) and she refused to try to give us any options. I asked to leave the luggage in their storeroom for the day -- that was a no also. And if we didn't remove our luggage before checkout, we would be charged for another day. I had to carry all of our bags down to the car before 7:30 am, move the car to the street and still try to get to the depot on foot in costume before 8am. Rooms were ok, but we had to get an electric heater from the hotel. Yes it was clean, but this was the worst experience I have ever had from an employee of any hotel and I travel all over the world. Even in countries where english is not the first language, everyone has tried to be helpful with unusual circumstances.
Posted by Feather on Jan 15, 2019
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Comment from Hotel Management
Feb 6, 2019
by Hotel Manager
We are sorry to hear that you did not enjoy the room that you booked through Travelocity. You booked one of our Family suites which are only available in our Palace Wing. Our front desk agent offered other options, but as a small historical hotel we only have 5 rooms that have more than one bed and they are usually the first to be booked. Unfortunately, our hotel does not assist in moving luggage to other hotels. We appreciate your feedback, and hope you enjoyed your time in Durango.
5 out of 5
This could not have been a nicer experience. Thanks!
Posted by Stan on Jan 13, 2019
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Comment from Hotel Management
Jan 17, 2019
by Hotel Manager
Thank you for your review of the hotel! We appreciate your comments and feedback and we are so glad to hear that you enjoyed your stay with us and your time in Durango. Thank you for choosing to stay with us and we hope you will be back to visit again soon!
4 out of 5
In the heart of downtown Durango.
The room was nice, however, we had to call to get the heat turned on. The lobby area was quite cold as well.
The staff was very friendly.
Posted by a verified traveler on Dec 28, 2018
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Comment from Hotel Management
Dec 31, 2018
by Hotel Manager
Thank you for your review of the hotel! We appreciate your comments and feedback and we are so glad to hear that you enjoyed your stay with us and your time in Durango. Thank you for choosing to stay with us and we hope you will be back to visit again soon!
4 out of 5
Nice details in the room,... Real wine glasses, great chocolates, nice sitting chairs, quiet, good towels
You have to keep in mind it is a historical hotel
Posted by a verified traveler on Sep 16, 2018
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Comment from Hotel Management
Sep 17, 2018
by Hotel Manager
Thank you for your review of the hotel! We appreciate your comments and feedback and we are so glad to hear that you enjoyed your stay with us and your time in Durango. Thank you for choosing to stay with us and we hope you will be back to visit again soon.
5 out of 5
Perfect stay for a short weekend! This hotel is right down in the historic part of Durango and right next door to the train station. We rode the Durango Blues Train (it was awesome) and coming back to our room at the Hotel was a wonderful experience. It is also very beautiful!
Posted by a verified traveler on Aug 21, 2018
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Comment from Hotel Management
Aug 23, 2018
by Hotel Manager
Thank you for your review of the hotel. We appreciate your comments and feedback and we are so glad to hear that you enjoyed your stay with us and your time in Durango. Thank you for choosing to stay with us and we hope you will be back to visit again soon.
5 out of 5
Stay here often
Stay here each time I come to Durango. Very friendly staff and love the old hotel and they have kept it period correct.
Posted by Brett, from Grand Junction, Colorado on Jul 9, 2018
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Comment from Hotel Management
Jul 13, 2018
by Hotel Manager
Thank you for your review of the hotel! We are so glad to hear you enjoyed your stay and we appreciate you coming to stay with us when you're in Durango. We appreciate your feedback and comments and we thank you for choosing to stay with us! We hope you will be back to visit again soon.
5 out of 5
Great Experience!
Stayed on the third floor room was great and clean, super comfy bed, linens, even down to the provided robes. Felt more like staying in a nice home rather than a hotel room. Loved the historic charm of the place
Posted by Brett, from Grand Junction, Colorado on Jun 27, 2018
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Comment from Hotel Management
Jun 30, 2018
by Hotel Manager
Thank you for your review and for your pictures! We are so glad to hear you enjoyed your stay with us and we appreciate your comments and feedback. We thank you for choosing to stay with us and we hope you will be back to visit again soon!
Free breakfast is available. Public spaces have free WiFi. The business-friendly The General Palmer Hotel also features a terrace, concierge services, and dry cleaning/laundry services. Self parking is free. This 4-star Durango hotel is smoke free.
39 guestrooms or units
3 levels
Built in 1898
Continental breakfast (free)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Concierge
Terrace
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Airport: Durango, CO (DRO-La Plata County) (23.5 km / 14.6 mi)
Train station: Durango Narrow Gauge Railroad Station (0.1 km / 0.1 mi)
Parking: Free self parking and RV/bus/truck parking
Room Amenities
The General Palmer Hotel offers 39 air-conditioned accommodations with iPod docking stations and MP3 docking stations. These individually decorated and furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans.
Pillowtop beds
IPod dock
Flat-screen television
Cable channels
Egyptian cotton linens
Shower and tub combination
Hydromassage showerhead
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
Guests are served free continental breakfast.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
Horse riding nearby
Hunting nearby
Snowboarding nearby
Bicycle rentals nearby
Mountain climbing nearby
Rock climbing nearby
Mountain biking nearby
Cave exploring/spelunking nearby
Hiking/biking trails nearby
Downhill skiing nearby
Scooter/moped rentals nearby
Ziplining nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible parking
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at 11 PM
Minimum check-in age is: 21
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.
Noise-free rooms not guaranteed
No rollaway/extra beds available
Debit cards
Number of children who can stay free - 2
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: USD 35.00 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
General Palmer
General Palmer Durango
General Palmer Hotel
General Palmer Hotel Durango
The General Palmer Hotel Hotel
The General Palmer Hotel Durango
The General Palmer Hotel Hotel Durango
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
