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"We had a difficult time checking in. Check-in was supposed to be at 4pm. Arived at 3 pm there was no rooms available. That was ok came back at 4pm sti ... " More

By a verified traveler on Mon 30 May 2022

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Hotel Description

Family-friendly 3.5-star hotel with free water park

Close to airport

At this Eau Claire hotel, you'll be within half a mile (1 km) of Florian Gardens and 3 miles (5 km) of Oakwood Mall. University of Wisconsin-Eau Claire and Schlegelmilch-McDaniel House are also within 6 miles (10 km).

Free water park, dining

Free water park access and an indoor pool are featured at this Art Deco hotel. Bring the family and enjoy the lazy river, bowling alley, and mini golf. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls and an off-leash area.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$112* Per night/room Aug 10 - Aug 11

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Family Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 10 Max

Deluxe Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 9 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Metropolis Resort ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Metropolis Resort

Everyone (8) Couples (1) Family (4)
4 out of 5
It was nice

Posted by , from Eugene on Jul 15, 2022

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Comment from Hotel Management

Jul 15, 2022 by Hotel Front Desk

Hello! Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay!

1 out of 5
I got to the resort at 3:45pm and was told they didnt have a room available for me at the time. I asked to about what time did they think I would be able to get a room. The front desk replied they dont know but will call me whenever they have a room available for me. I finally went back and got checked into a room at 5. The staff didnt even try to notified me that my room was ready.

Posted by on May 30, 2022

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Comment from Hotel Management

Jun 11, 2022 by Metropolis Front Desk

Hi Mai, thank you for taking the time to rate us! We are sorry that it took so long to get into your room, if you would like to reach out to us and discuss we are always available.

3 out of 5
We had a difficult time checking in. Check-in was supposed to be at 4pm. Arived at 3 pm there was no rooms available. That was ok came back at 4pm still no rooms available they knew we were waiting on the property. They said they would call when a room was available. Tried back closer to 5pm was finally able to get in a room and was given a hard time when i asked why they had not called.

Posted by on May 30, 2022

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Comment from Hotel Management

Jun 11, 2022 by Metropolis Front Desk

Hi Joni, thank you for taking the time in rating us. We are sorry it took so long to check in, if you would like to reach out to us and disguss, we are always availble.

5 out of 5

Posted by on Apr 27, 2022

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4 out of 5
I think this is a great family get away. We have stayed for a few years on new years and had a blast. This year we didn't know the waterpark closed at 830pm. We could have stayed until 1030 then did some games. We did jump for and hour on the trampoline which was great.

Posted by , from River Falls on Jan 5, 2022

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Comment from Hotel Management

Jan 5, 2022 by Mariah

Hi Kelly! Thank you for taking time to give us a review! I'm so glad you guys enjoyed your time with us.

3 out of 5
Ok

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 11, 2021 by Mariah

Hi Jessica! Thank you for the review!

1 out of 5

Posted by , from SALEM on Oct 3, 2021

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5 out of 5
Enjoyed every bit of my stay. Can't wait for another visit.

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 23, 2021 by Mariah

Hi Kristy! I'm so glad you enjoyed your time! Thank you for the review.

1 out of 5

Posted by on Mar 26, 2021

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Comment from Hotel Management

Apr 7, 2021 by Mariah

Hello, thank you for taking time to review us. I'm very sorry you did not enjoy your time with us.

5 out of 5
Staff was super friendly and helpful. Definitely going to return.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Mariah

Hello! Thank you so much for the review! We cannot wait to see you again!

Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:

  • Children's pool
  • Indoor pool

Property Features

Metropolis Resort offers its guests a complimentary water park, a lazy river, and a waterslide. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. You'll find a 24-hour business center on site. An indoor pool, a children's pool, and a spa tub are also featured at the family-friendly Metropolis Resort. This Art Deco Eau Claire hotel is smoke free.

  • 1 building
  • 107 guestrooms or units
  • 3 levels
  • Built in 2008
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Children's pool
  • Lazy river
  • Waterslide
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Refrigerator
  • Microwave

Room Amenities

Metropolis Resort offers 107 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room refrigerators and microwaves. 37-inch plasma televisions come with cable channels. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Down blanket
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.

The Pub - This restaurant specializes in American cuisine and serves breakfast and dinner. A children's menu is available. Happy hour is offered.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a lazy river.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Bowling alley on site
  • Ropes course on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are available for USD 15.0 per day.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Food and water bowls and an off-leash area are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Self parking
  • Parking
  • Laundry facilities
  • Lending library access
  • Housekeeping
  • Wired Internet access (may be limited)
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15.99 for adults, USD 2 and USD 6.99 for children (approximately)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metropolis Resort Hotel
  • Metropolis Eau Claire
  • Metropolis Resort
  • Metropolis Resort Eau Claire
  • Metropolis Hotel Eau Claire
  • Metropolis Resort Eau Claire
  • Metropolis Resort Hotel Eau Claire

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.