"The pool is very out dated. The restaurants are expensive for what you get. The staff is AMAZING though! Top tier customer service. A great place to h
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Within a 5-minute walk of this Lake Geneva resort, you'll find The Brute Golf Course and The Highlands Golf Course. Moose Mountain Falls Waterpark and The Mountain Top at Grand Geneva Resort are also within 2 miles (3 km).
Golf course, health club
This smoke-free resort features a golf course, a full-service spa, and a water park. Take advantage of ski lessons, ski rentals and ski passes on site, and enjoy downhill skiing. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.
Grand Geneva Resort & Spa ratings based on 18 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Geneva Resort & Spa
Everyone (10)Couples (2)Family (5)
4 out of 5
Posted by Whitney on Mar 13, 2023
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Comment from Hotel Management
Apr 3, 2023
by Guest Relations
Thanks so much for the rating! We are glad you enjoyed your stay with us at the Grand Geneva Resort and Spa, and we can't wait for you to visit us again soon.
4 out of 5
The pool is very out dated. The restaurants are expensive for what you get. The staff is AMAZING though! Top tier customer service. A great place to have some cocktails with a higher end feel. Overall I think it’s over priced compared to area resorts.
Posted by Renee on Feb 19, 2023
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Comment from Hotel Management
Feb 23, 2023
by Guest Relations
Thank you for taking the time to give us your feedback. We are thrilled to hear that our staff provided you with the exceptional customer service we prioritize. We are continuously updating our resort and hope to welcome you back again soon.
5 out of 5
Posted by Melissa on Dec 14, 2022
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5 out of 5
Posted by Raymond on Dec 14, 2022
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5 out of 5
Posted by Scott on Nov 11, 2022
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4 out of 5
Posted by Richard on Oct 1, 2022
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5 out of 5
Posted by Sharon on Jul 26, 2022
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Comment from Hotel Management
Nov 30, 2022
by Guest Relations
Thank you for sharing your rating! We are delighted that you had a 5-star stay with us. We hope to welcome you back for another stay that is just as Grand!
5 out of 5
Posted by MARY, from Lincolnshire on Mar 13, 2022
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Comment from Hotel Management
Nov 30, 2022
by Guest Relations
Thank you for sharing your review with us! We are happy to hear you had a delightful stay with us. We look forward to having another chance to welcome you back for another stay that is just as Grand!
2 out of 5
Disappointed in room. No hot water, only one washcloth, no microwave. Unclear policies. Bare, basic rooms. When the weekend was booked, Travelocity charged my account for two night stay, minus resort fees. When I registered, I was informed only one night was paid. When I checked out, there were all these charges on my bill. They told me it would be balanced when the Travelocity deposit was received. It has now been over 24 hours and nothing has changed. The resort also added $6.00 in tips for drinks that were purchased at the bar - after the fact!! I have the receipts! They told me that any unsigned receipts would automatically have a tip added!! What a scam!!!! I will NEVER go to the Grand Geneva Resort in Lake Geneva, Wisconsin again!
Posted by a verified traveler on Jul 27, 2021
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Comment from Hotel Management
Jul 29, 2021
by Guest Relations
We are so sorry for any confusion during your recent stay. If there are still any questions about your bill, please don't hesitate to reach out. We definitely want to make sure everything is accurate for you.
4 out of 5
I loved this hotel. Be aware however that Travelocity sent an email offering us early checkin (at noon instead of the typical 4 pm) for an additional $72. Once I tried to check in early I was told they were completely booked from the night before and housekeeping would be unable to turn rooms over that quickly. Eventually at around 2 pm a manager was able to get us a room and waived the fee. We were only staying one night and the noon check in would’ve been lovely. He explained that Travelocity sends these emails even when they’re fully booked the night before, causing headaches for guests abc the staff.
Posted by a verified traveler on Jul 21, 2021
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Comment from Hotel Management
Jul 27, 2021
by Guest Relations
Thank you so much for sharing the love! We truly appreciate your feedback and are looking into anything we can do on our part to correct these emails that are being sent. We absolutely enjoyed hosting you and hope you will join us again soon.
During the winter, enjoy onsite recreation like downhill skiing, cross-country skiing, and snowboarding and return when the snow melts for a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Grand Geneva Resort & Spa helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at one of the resort's 2 bars/lounges or mingle with other revelers at the onsite nightclub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This ski resort also offers an indoor pool, an outdoor pool, and a children's pool. Free self parking is available. This 4-star Lake Geneva resort is smoke free.
384 guestrooms or units
3 levels
3 dining venues
2 bars or lounges
5760 sq m of conference space
Nightclub
Deli
Poolside lounge chairs
Umbrellas for the pool
Ski lift tickets
Ski equipment storage
Ski equipment rentals
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Fireplace in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Coffee shop
Bar by the pool
Family Friendly Amenities
Family property
Number of indoor pools - 1
Number of outdoor pools - 1
Children's pool
Free WiFi
Outdoor tennis courts - 6
Indoor tennis courts - 2
Snack bar/deli
Laundry facilities
Playground on site
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Grand Geneva Resort & Spa offers 384 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Pillowtop beds
In-room dining (limited hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Grand Cafe - Overlooking the golf course and pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Geneva ChopHouse - Overlooking the golf course, this steakhouse serves brunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Ristorante Brissago - Overlooking the golf course, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.
Nearby Activities
A golf course, 6 outdoor tennis courts, 2 indoor tennis courts, and a water park (surcharge) are featured at the resort. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Children under 16 years old are not allowed in the health club or fitness facility without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snowboarding on site
Snowshoeing on site
Tennis lessons on site
Volleyball on site
Yoga classes/instruction on site
Fitness classes on site
Basketball on site
Bicycle rentals on site
Kayaking nearby
Sailing nearby
Golf driving range on site
Water skiing nearby
Golf lessons on site
Golfing nearby
Parasailing nearby
Hiking/biking trails on site
Snowmobiling nearby
Horse riding/rental on site
Ice skating on site
Pilates classes on site
Sledding on site
Playground on site
Ski equipment rentals on site
Ski lessons on site
Cross-country skiing on site
Downhill skiing on site
Spa Services
WELL Spa + Salon has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Number of treatment rooms 19
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Prenatal massage
Spa tub in spa
Steam room in spa
Minimum age to access spa is 16
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Wheelchair-accessible path to elevator
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: USD 65.00 per pet, per night (maximum USD 300.00 per stay), plus a one-time cleaning fee of USD 150.00
Only dogs are allowed
Maximum 2 per room (weight limit: 25 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Carte Blanche. Cash is not accepted.
Pets allowed in specific rooms only
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
No rollaway/extra beds available
Pets cannot be left unattended
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 37.98 per accommodation, per night
The resort fee includes:
Additional inclusions
Concierge service
Faxes
Fitness center access
Fitness/yoga classes
Health club access
In-room bottled water
In-room coffee
In-room safe
Phone calls
Pool access
Shuttle service
Ski shuttle
Spa tub access
Sporting facilities or equipment
Valet parking
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately USD 7–22 per person
Pet fee: USD 65.00 per pet, per night (maximum USD 300.00 per stay) plus USD 150.00 one-time cleaning fee
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Geneva Grand Resort
Grand Geneva
Grand Geneva Resort
Grand Geneva Hotel Lake Geneva
Grand Geneva Resort And Spa
Grand Geneva Lake
Lake Geneva Illinois
Grand Geneva Hotel Lake Geneva
Grand Geneva Lake
Grand Geneva Resort Spa
Grand Geneva & Spa Lake Geneva
Grand Geneva Resort & Spa Resort
Grand Geneva Resort & Spa Lake Geneva
Grand Geneva Resort & Spa Resort Lake Geneva
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions
Grand Geneva Resort & Spa is 51 mi (59-min drive) away from the General Mitchell Intl. Airport (MKE) airport, the closest popular airport to the property.
Grand Geneva Resort & Spa offers an airport shuttle.
This resort is 3.6 mi (8-min drive) from Riviera Beach and 8.8 mi (16-min drive) from Williams Bay Beach. Don't forget your sunscreen!
Free breakfast isn't provided at Grand Geneva Resort & Spa, but cooked-to-order breakfast is offered for a fee of between USD 7 and 22 per person. It's available every day from 6:30 AM to 11:30 AM.
No, there is no casino at this resort.
Check-in begins at 4 PM. A fee applies for early check-in.
This resort offers free self parking.
Grand Geneva Resort & Spa features an indoor pool, an outdoor pool, and a children's pool.
There are 3 onsite restaurants, offering options like American cuisine, pool views, and al fresco dining.
Pamper yourself with a day at WELL Spa + Salon, where you can enjoy body scrubs, facials, and mani/pedis.
Grand Geneva Resort & Spa is 2.3 mi away from Lake Geneva.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
