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"Had wonderful stay Accommodations were very good Staff was friendly and helpful Attended power point program on history of resort " More

By a verified traveler on Sun 19 Jun 2016

Hotel Description

Family-friendly ski resort with 3 restaurants

Near the slopes

Within a 5-minute walk of this Lake Geneva resort, you'll find The Brute Golf Course and The Highlands Golf Course. Dan Patch Stables and Lake Geneva Balloon Company are also within 2 miles (3 km).

Golf course, health club

This smoke-free resort features a golf course, a full-service spa, and a water park. There's a free ski shuttle, and ski lessons, ski rentals and ski passes are available on site. There's fun for all ages with a children's pool and a playground, and supervised childcare is an added bonus.

Free WiFi, comfy beds

The 384 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies or patios, and LCD TVs with cable channels.

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$111* Per night/room Jan 26 - Jan 27

Deluxe Double Room, 2 Double Beds, Lakeside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Villa

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Geneva Resort & Spa ratings based on 28 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Geneva Resort & Spa

Everyone (12) Couples (3) Family (4)
1 out of 5
Was looking forward to a week of some R&R at this hotel for a first time stay. There was nothing relaxing about my stay. The 1st room they put me in (Jr Suite) the freezer part of the mini fridge was frozen over. When trying to watch a movie the internet kept going out so you could never finish a movie. The toilet took a long time to flush, and there were stains on the carpet and couch. The bed and bedding was the only thing nice about the room. They switched out the fridge and after trying for quite awhile to fix the internet they weren’t able to. So now I have to pack everything up to move to another room. I had a lot of stuff/food/drinks because I was staying a week so moving to another room was a big inconvenience. Now to the 2nd room-I noticed a gassy smell from the fireplace. Didn’t feel like moving again so just went with it. I also noticed the toilet was crooked and it appeared to leak. Technicians came to the room to fix the internet problem that was also in this room! When they arrived they noticed the strong smell of gas and after waiting a couple hours to fix it they said I can’t use the fireplace! The fireplace was one of the reasons I came to this hotel and the fact the room is over $200 a night I was really upset. So I had to move rooms again!! They made sure in the 3rd room that everything worked before I got there, and I wondered why they don’t do that before all arrivals?They comped me $100 of hotel fees-small credit when the total of my stay was over $2k!

Posted by , from Erin on Jan 18, 2020

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Comment from Hotel Management

Jan 20, 2020 by Guest Relations

Thank you for your recent visit and your feedback. Please accept our sincere apology for everything not being perfect in your room the first time. We agree that changing rooms can be a hassle, and we are sorry that happened to you. We hope you were still able to enjoy some rest and relaxation on the remainder of your stay. We appreciate you taking the time to share your feedback with us. Regards, Guest Relations

4 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Guest Relations

Happy Holidays and thank you so much for joining us on your Lake Geneva getaway. We really appreciate you taking the time to share your rating. Regards, Guest Relations

4 out of 5
My review is specific to my need for wheelchair accessibility. The bedroom & bathroom were not wheelchair accessible. The bed was too high. The bathroom floor was polished stone. I could not stand up because the floor was too slick. The toilet was not high enough & had a left side grab bar only. I did not request a roll-in-shower, & there wasn't one. The counter was regular height & had a lucite towel bar mounted on the front edge. Because I couldn't stand up, the sink & mirror were unaccessible.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 3, 2019 by Guest Relations

Your feedback is very important to us. We do have some accessible rooms with roll-in showers and some without. If you have a preference during a future visit, please let us know at the time of your reservation. We appreciate all of the details you shared and can assure you that our team is already reviewing this information to see where we can become even more accessible in the future. We truly value your business and hope you will join us again at Grand Geneva. Have a very Happy Holiday! Regards, Guest Relations

4 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 11, 2019 by Guest Relations

Thank you! It was a pleasure to welcome you to Grand Geneva. We look forward to taking great care of you again one day soon. Regards, Guest Relations

4 out of 5
We booked rooms that were lake side with views of the lake and golf course, unfortunately we had neither. The view was completely blocked by dead and live trees, but as describe room was lakeside .This was very disappointing so be careful when booking .I'm not sure why they are not cutting down these dead trees. The view would be awesome . It is not like the place was overbooked when we arrived on a Thursday .It was very quiet .The outdoor pool was very nice and our rooms very clean .

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by Guest Relations

Your feedback truly means a lot to us, thank you so much for taking the time to share this. We do love the nature that surrounds us and makes up our 1300 acres, but also want our guests to get the views that they are expecting. Your feedback has been shared with our team, so we can make the appropriate plans to accommodate the best interest of all of our guests while respecting the nature that we are proud to be surrounded by. We are thrilled you enjoyed your time with us and hope you can join us again soon! Regards, Guest Relations

5 out of 5
We had booked a king bed but were given 2 double beds which did not allow walking space on the sides of the beds.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Steve Magnuson, General Manager

Thank you for taking the time to post a review about your recent stay at Grand Geneva Resort & Spa. We are delighted that our exceptional service and unique amenities provided an enjoyable stay, despite the room type you requested was unavailable. It was a pleasure hosting you, we hope to welcome you back.

5 out of 5
Very accommodating - excellent customer service-i would recommend to everyone

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 8, 2019 by Steve Magnuson, General Manager

Thank you for rating your recent visit to Grand Geneva Resort & Spa a perfect score! We hope to see you again soon.

5 out of 5
We loved the many places to eat and the overall beauty of the hotel and grounds. We were upgraded to a 2 bedroom villa which was amazing!!!

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by Steve Magnuson, General Manager

I'm glad we could make your stay more memorable! Our Villas are a luxurious upgrade for guests looking for an over the top experience. Wonderful to hear you enjoyed your time at Grand Geneva.

3 out of 5

Posted by on May 20, 2019

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Comment from Hotel Management

May 20, 2019 by Steve Magnuson, General Manager

Thank you for sharing your review! I hope your next visit better meets your expectations of our Four Diamond resort.

5 out of 5
The room felt private and quiet and the food was excellent.

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 15, 2019 by Steve Magnuson General Manager

Thank you for sharing your review! I'm glad you enjoyed the private getaway you deserve. Our Executive Chef Nelly Buleje has really raised the bar of all our restaurants and I'm glad you enjoyed your meals here!

About the Grand Geneva Resort & Spa

Location 7036 Grand Geneva Wy, Lake Geneva, WI 53147

Property Features

During the winter, enjoy onsite recreation like downhill skiing, cross-country skiing, and snowboarding and return when the snow melts for a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. For a free ride to the slopes, hop on the resort's complimentary ski shuttle. Grand Geneva Resort & Spa helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at one of the resort's 2 bars/lounges or mingle with other revelers at the onsite nightclub. There are 3 restaurants on site, along with a coffee shop/café. Public spaces have free WiFi. This ski resort also offers an indoor pool, an outdoor pool, and a children's pool. Free valet parking is available. This 4-star Lake Geneva resort is smoke free.

  • 384 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • 62,000 sq ft of conference space
  • 5760 sq m of conference space
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 6
  • Indoor tennis courts - 2
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking

Transport

  • Airport: Milwaukee, WI (MKE-General Mitchell Intl.) (75.7 km / 47.1 mi)
  • Property shuttles: Free ski shuttle; airport shuttle
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Grand Geneva Resort & Spa offers 384 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Grand Cafe - Overlooking the golf course and pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Geneva ChopHouse - Overlooking the golf course, this steakhouse serves brunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

Ristorante Brissago - Overlooking the golf course, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor tennis courts, 2 indoor tennis courts, and a water park (surcharge) are featured at the resort. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding on site
  • Snowshoeing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Kayaking nearby
  • Sailing nearby
  • Golf driving range on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Horse riding/rental on site
  • Ice skating on site
  • Sledding on site
  • Pilates classes on site
  • Playground on site
  • Ski equipment rentals on site
  • Ski lessons on site
  • Cross-country skiing on site
  • Downhill skiing on site

Spa Services

WELL Spa + Salon has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • Pets: USD 65.00 per pet, per night (maximum USD 300.00 per stay), plus a one-time cleaning fee of USD 150.00
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.13 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Ski shuttle
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Valet parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 22 per person (approximately)
  • Self parking fee: USD 0 per stay
  • Pet fee: USD 65.00 per pet, per night (maximum USD 300.00 per stay) plus USD 150.00 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Geneva Grand Resort
  • Grand Geneva
  • Grand Geneva Resort
  • Grand Geneva Hotel Lake Geneva
  • Grand Geneva Resort And Spa
  • Grand Geneva Lake
  • Lake Geneva Illinois
  • Grand Geneva Hotel Lake Geneva
  • Grand Geneva Lake
  • Grand Geneva Resort Spa
  • Grand Geneva & Spa Lake Geneva
  • Grand Geneva Resort & Spa Resort
  • Grand Geneva Resort & Spa Lake Geneva
  • Grand Geneva Resort & Spa Resort Lake Geneva

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.