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4.4 out of 5

"Awesome hotel, the staff was very friendly and attentive to our needs. The cleaning staff was very service focused and pleasant. The rooms are super ... " More

By a verified traveler on Wed 13 Mar 2024

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Hotel Description

4.5-star luxury hotel near Paseo Cayala, connected to a shopping center

Zona 10 stay

A stay at this Zona 10 hotel places you steps from Avia Mall and within a 5-minute walk of The Village Shopping Center. Avenida La Reforma and Plaza Fontabella Shopping Center are also within half a mile (1 km).

Business services

This hotel features 3 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and perks like free self parking.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$134* Per night/room Apr 13 - Apr 14

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 2 Twin Beds (Atrium View)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Atrium View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Centric Guatemala City ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Centric Guatemala City

Everyone (5) Family (1)
5 out of 5
Awesome hotel, the staff was very friendly and attentive to our needs. The cleaning staff was very service focused and pleasant. The rooms are super spacious and clean. The neighborhood has plenty of great eateries.

Posted by on Mar 13, 2024

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Comment from Hotel Management

Mar 14, 2024 by Fernando Ximenez-Cruz GM

Dear EmmaWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

5 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 9, 2020 by Manuel Reyes, Quality Assurance

Dear Guest, thank you so much for taking the time of answering the survey, we highly appreciate your review. We look forward to welcome you soon at your second home, Hyatt Centric Guatemala Hotel.

5 out of 5

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jun 29, 2019 by Fernando Ximenez, General Manager.

Dear guest, thank you very much for rating us and giving us 5 stars regarding your recent experience at the Hyatt Centric Guatemala hotel. I'm glad you enjoyed your visit. We hope you can come back soon and give us the opportunity to continue creating new experiences.

3 out of 5
I was told the breakfast was included and then I was charged for it at checkout, not fair.

Posted by on May 13, 2019

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5 out of 5

Very nice, comfortable, and very well placed

Pros: Refreshing experience
only once I came back at noon and the room was still unattended

Posted by , from ESTADO DE MÉXICO on Jul 19, 2018

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Comment from Hotel Management

Jul 21, 2018 by Maria José Sierra, Guest Relations Manager

350/5000 Thank you for your comments. It makes us feel happy that our guests have been able to live an experience that can only be had at Hyatt Centric Guatemala City. Also, we regret the inconvenience with your room. We are already taking corrective actions to improve what we are failing. I hope you can return soon.

5 out of 5

Stay in Guatemala

Pros: Loved the decor and location.
Cons: The sign!
Location: Loved the nearby malls and restaurants.
Lord the hotel. The only thing is that it is hard to find the hotel. No visible sign!

Posted by , from South Carolina on Jan 11, 2018

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Comment from Hotel Management

Jan 23, 2018 by Maria Jose Rizo

Thank you for your feedback, is very important for us. Hope you come back soon. Hyatt Centric Guatemala

3 out of 5

Cold Shower and Power Control

Pros: Staff and Cleanliness.
Cons: The power lights/TV
Location: Location was good to area shopping. Two malls within easy walking distance and plenty of restaurants nearby.
For a new hotel I was rather disappointed in that the shower took a good 20 minutes to warm up, in addition, there were two days we had cold water! Another item that should not been seen in a hotel of this level, is that the power is turned on with your key card. This was bothersome in that the tv would only come on when all the power was on, to include the lights. Thus, you could not watch tv without all the lights being on. Turn off the lights equals turning off the tv.

Posted by , from Bayfield CO on Oct 31, 2017

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About the Hyatt Centric Guatemala City

Location 12 Calle 2-25, Zona 10, Guatemala City, 01010

Property Features

Hyatt Centric Guatemala City offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hyatt Centric Guatemala City. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Guatemala City hotel is smoke free.

  • 138 guestrooms or units
  • 3 bars or lounges
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Hyatt Centric Guatemala City offers 138 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Hyatt Centric Guatemala City has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hyatt Centric Guatemala City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 122 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Security system
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.32 per person
  • Airport shuttle fee: USD 16.25 per vehicle (maximum occupancy 3)
  • Pet fee: USD 122 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Centric Guatemala City Hotel
  • Hyatt Centric Guatemala City
  • Hyatt Centric Guatemala City Hotel
  • Hyatt Centric Guatemala City Guatemala City
  • Hyatt Centric Guatemala City Hotel Guatemala City

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.