"Awesome hotel, the staff was very friendly and attentive to our needs. The cleaning staff was very service focused and pleasant. The rooms are super ... " More
Zona 10 stay
A stay at this Zona 10 hotel places you steps from Avia Mall and within a 5-minute walk of The Village Shopping Center. Avenida La Reforma and Plaza Fontabella Shopping Center are also within half a mile (1 km).
Business services
This hotel features 3 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and perks like free self parking.
Mar 14, 2024 by Fernando Ximenez-Cruz GM
Dear EmmaWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.
Jan 9, 2020 by Manuel Reyes, Quality Assurance
Dear Guest, thank you so much for taking the time of answering the survey, we highly appreciate your review. We look forward to welcome you soon at your second home, Hyatt Centric Guatemala Hotel.
Jun 29, 2019 by Fernando Ximenez, General Manager.
Dear guest, thank you very much for rating us and giving us 5 stars regarding your recent experience at the Hyatt Centric Guatemala hotel. I'm glad you enjoyed your visit. We hope you can come back soon and give us the opportunity to continue creating new experiences.
Jul 21, 2018 by Maria José Sierra, Guest Relations Manager
350/5000 Thank you for your comments. It makes us feel happy that our guests have been able to live an experience that can only be had at Hyatt Centric Guatemala City. Also, we regret the inconvenience with your room. We are already taking corrective actions to improve what we are failing. I hope you can return soon.
Jan 23, 2018 by Maria Jose Rizo
Thank you for your feedback, is very important for us. Hope you come back soon. Hyatt Centric Guatemala
Hyatt Centric Guatemala City offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hyatt Centric Guatemala City. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Guatemala City hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hyatt Centric Guatemala City offers 138 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Hyatt Centric Guatemala City has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hyatt Centric Guatemala City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.