Jaffna Heritage Hotel offers 10 accommodations with minibars (stocked with some free items) and safes. These individually furnished accommodations have separate sitting areas and include dining tables. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and bidets.
Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.