Skip to main content
Beginning of main content
4.7 out of 5

"Fabulous boutique hotel with incredibly friendly staff in every service location! And - I love the Parlor!! " More

By a verified traveler on Sun 20 Feb 2022

Enter dates to see availability

Hotel Description

4-star hotel in Historic Downtown La Crosse

Central La Crosse getaway

With a stay at this Historic Downtown La Crosse hotel, you'll be steps from Mississippi Explorer Cruise Dock and Riverside Park. Mississippi River and La Crosse Center are also within half a mile (1 km).

Business services

The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and valet parking. Enjoy a meal from the restaurant and perks like free WiFi.

Classic Salle King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$179* Per night/room Dec 4 - Dec 5

River Vue King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Salle Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Charmant Hotel ratings based on 23 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Charmant Hotel

Everyone (11) Couples (8) Family (5)
5 out of 5
Fabulous boutique hotel with incredibly friendly staff in every service location! And - I love the Parlor!!

Posted by on Feb 20, 2022

Was this review helpful to you?
Comment from Hotel Management

Feb 22, 2022 by Katie E, Front Office Manager

Thanks for the kind words, Kathryn! We look forward to welcoming you back soon!

5 out of 5
Staff is amazingly friendly and down to earth. Great advice on dining options. Free rides around LaCrosse.

Posted by on Jan 30, 2022

Was this review helpful to you?
Comment from Hotel Management

Jan 30, 2022 by Katie E, Front Office Manager

Thank you for the kind words, Edward! We hope to welcome you back soon!

5 out of 5

Posted by , from RACINE on Nov 26, 2021

Was this review helpful to you?
5 out of 5
Wonderful restoration. Perfect room . Restaurant food was outstanding. No need to go any other place.

Posted by on Nov 13, 2021

Was this review helpful to you?
Comment from Hotel Management

Nov 14, 2021 by Alex

Thank you for taking the time to review your recent stay. It is fantastic to hear that you had enjoyed the restaurant as well as the historic character of the building. We are glad you enjoyed your overall visit and hope to see you again soon in the near future. Alexander Johnson Guest Services Supervisor The Charmant Hotel

4 out of 5
It was a wonderful experience. Everything was clean and the staff was very professional. I look forward to returning for future stays.

Posted by on Mar 17, 2021

Was this review helpful to you?
Comment from Hotel Management

Mar 26, 2021 by Katie E, Front Office Manager

Thank you for the wonderful review! We hope to welcome you back soon!

5 out of 5
Love this hotel! Not another cookie cutter hotel, this place is unique and in a great location

Posted by on Jan 19, 2021

Was this review helpful to you?
Comment from Hotel Management

Jan 21, 2021 by Katie E, Front Office Manager

Thank you for the wonderful review! We hope to welcome you back soon!

5 out of 5
Positive: Very clean beautiful upscale hotel with unique décor - loved our surroundings Housekeeping and food service staff were very friendly and went out of their way to say hello/have a great day/thank you for staying with us Neutral: A reception was being held on the roof top so there was music until 10pm - it was lovely Negative: At check-in; front desk employee was cold and impersonal There were people running in the hallways until 11pm or so All in all would stay again!

Posted by , from MN on Sep 8, 2020

Was this review helpful to you?
Comment from Hotel Management

Sep 8, 2020 by Katie E, Front Office Manager

Thank you for the review, Sandra! We appreciate the feedback and hope to welcome you back soon!

5 out of 5
The name says it all! Charming and unique! Great location and decor. We ate at the rooftop terrace which had delicious food and drink and was a nice outdoor spot to relax. The Parlor has great coffee and pastries. Don't miss the truffles at the front desk. A must cor staying in this former candy factory!

Posted by , from Minneapolis on Aug 30, 2020

Was this review helpful to you?
Comment from Hotel Management

Aug 30, 2020 by Katie E, Front Office Manager

Thank you for the awesome review, Sarah! I'm thrilled to know that you enjoyed your experience and hope to welcome you back soon!

5 out of 5
The location is great, the friendliness of the staff, and it’s a unique hotel.

Posted by on Jan 11, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 12, 2020 by Katie E, Front Office Manager

Thank you for the awesome review! We hope to welcome you back soon!

4 out of 5
The restoration of the old building was unique, especially the lighting. Pricing was fair. Room 417 was a little small; however, Room 419 was by far more spacious. I thought the hotel was quiet in general. The late afternoon/evening male bartender was unsociable and rude both days we were there. Johnathan, the morning bartender, was wonderful. He was such a pleasure and greeted everyone with a smile unlike his grumpy replacement.

Posted by on Dec 30, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 31, 2019 by Kaden J.

Thank you for your review. I am so happy to hear that you enjoyed your stay and Jonathan's company at the bar. As far as the grumpy bartender, we will ensure we turn his frown upside down.

Property Features

The Charmant Hotel offers its guests a 24-hour fitness center and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. There are 2 meeting rooms available. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Charmant Hotel. Parking is available for a fee. This 4-star La Crosse hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 1898
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge) , Free parking nearby

Transport

  • Train station: La Crosse Station (2.7 km / 1.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Charmant Hotel offers 67 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 1:00 PM.

The Charmant Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Free bicycles on site
  • Ice skating nearby
  • Snow tubing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.00 and USD 45.00 per person (approximately)
  • Uncovered valet parking fee: USD 15.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charmant Hotel La Crosse
  • Charmant Hotel
  • Charmant La Crosse
  • The Charmant Hotel Hotel
  • The Charmant Hotel La Crosse
  • The Charmant Hotel Hotel La Crosse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://travel.travelocity.com/La-Crosse-Hotels-The-Charmant-Hotel.h10520324-p2.Hotel-Reviews?rm1=a2&
There was an error importing /La-Crosse-Hotels-The-Charmant-Hotel.h10520324-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/La-Crosse-Hotels-The-Charmant-Hotel.h10520324-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.