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4.7 out of 5

"It was a wonderful experience. Everything was clean and the staff was very professional. I look forward to returning for future stays. " More

By a verified traveler on Wed 17 Mar 2021

Hotel Description

4-star hotel near La Crosse Center

Central La Crosse getaway

A stay at this Historic Downtown La Crosse hotel places you within half a mile (1 km) of La Crosse Center and 2 miles (3 km) of University of Wisconsin-La Crosse. Mississippi River and Mississippi Explorer Cruise Dock are also within half a mile (1 km).

Renovated in 2015

The hotel's 24-hour fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. A restaurant, a 24-hour front desk, and concierge services are also provided.

Free Internet, comfy beds

The 67 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include minibars, room service, and flat-screen TVs with cable channels.

Classic Salle King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149* Per night/room Jun 15 - Jun 16

River Vue King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Salle Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Charmant Hotel ratings based on 19 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Charmant Hotel

Everyone (9) Couples (6) Family (5)
4 out of 5
It was a wonderful experience. Everything was clean and the staff was very professional. I look forward to returning for future stays.

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 26, 2021 by Katie E, Front Office Manager

Thank you for the wonderful review! We hope to welcome you back soon!

5 out of 5
Love this hotel! Not another cookie cutter hotel, this place is unique and in a great location

Posted by on Jan 19, 2021

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Comment from Hotel Management

Jan 21, 2021 by Katie E, Front Office Manager

Thank you for the wonderful review! We hope to welcome you back soon!

5 out of 5
Positive: Very clean beautiful upscale hotel with unique décor - loved our surroundings Housekeeping and food service staff were very friendly and went out of their way to say hello/have a great day/thank you for staying with us Neutral: A reception was being held on the roof top so there was music until 10pm - it was lovely Negative: At check-in; front desk employee was cold and impersonal There were people running in the hallways until 11pm or so All in all would stay again!

Posted by , from MN on Sep 8, 2020

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Comment from Hotel Management

Sep 8, 2020 by Katie E, Front Office Manager

Thank you for the review, Sandra! We appreciate the feedback and hope to welcome you back soon!

5 out of 5
The name says it all! Charming and unique! Great location and decor. We ate at the rooftop terrace which had delicious food and drink and was a nice outdoor spot to relax. The Parlor has great coffee and pastries. Don't miss the truffles at the front desk. A must cor staying in this former candy factory!

Posted by , from Minneapolis on Aug 30, 2020

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Comment from Hotel Management

Aug 30, 2020 by Katie E, Front Office Manager

Thank you for the awesome review, Sarah! I'm thrilled to know that you enjoyed your experience and hope to welcome you back soon!

5 out of 5
The location is great, the friendliness of the staff, and it’s a unique hotel.

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 12, 2020 by Katie E, Front Office Manager

Thank you for the awesome review! We hope to welcome you back soon!

4 out of 5
The restoration of the old building was unique, especially the lighting. Pricing was fair. Room 417 was a little small; however, Room 419 was by far more spacious. I thought the hotel was quiet in general. The late afternoon/evening male bartender was unsociable and rude both days we were there. Johnathan, the morning bartender, was wonderful. He was such a pleasure and greeted everyone with a smile unlike his grumpy replacement.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Kaden J.

Thank you for your review. I am so happy to hear that you enjoyed your stay and Jonathan's company at the bar. As far as the grumpy bartender, we will ensure we turn his frown upside down.

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 4, 2019 by Kalynn K, Director of Rooms

Thanks so much for the 5/5! We are so happy that you enjoyed your stay.

2 out of 5
When we checked in I was charged another $100 on my card and when we got to our room we found hair hanging from the lamp and pieces all over the bed.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 17, 2019 by Nick A, Guest Services Supervisor

Hello, I am sorry that your stay was not up to your expectations, and well below our standards as well. The credit card provided at check-in was held for $100 dollars for incidentals, but is released once you check out. However, there is no excuse for the hair that you found in your room. I would like to sincerely apologize and if there is anything that we can do to make your next stay more pleasant, please do not hesitate to let us know.

5 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 24, 2019 by Hannah - Reservations

Thank you! We appreciate your good review and look forward to your return!

5 out of 5
Great hotel, close to downtown and staff were excellent

Posted by on Sep 28, 2019

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Comment from Hotel Management

Oct 3, 2019 by Kalynn K, Director of Rooms

Thank you so much for your kind works! We hope to welcome you back soon!

Property Features

The Charmant Hotel offers its guests a 24-hour fitness center and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. There are 2 meeting rooms available. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Charmant Hotel. Parking is available for a fee. A complete renovation of The Charmant Hotel was completed in September 2015. This 4-star La Crosse hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 1898
  • Dining venue
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Airport: La Crosse, WI (LSE-La Crosse Municipal) (10.7 km / 6.6 mi)
  • Train station: La Crosse Station (2.7 km / 1.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Charmant Hotel offers 67 accommodations with minibars and safes. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 1:00 PM.

The Charmant Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Free bicycles on site
  • Snow tubing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.00 and USD 15.00 per person (approximately)
  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charmant Hotel La Crosse
  • Charmant Hotel
  • Charmant La Crosse
  • The Charmant Hotel Hotel
  • The Charmant Hotel La Crosse
  • The Charmant Hotel Hotel La Crosse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.