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4.3 out of 5

"The hotel was so clean you could eat off it. Our housekeeping lady was great. Room was sanitized daily. The food was good " More

By a verified traveler on Fri 27 Nov 2020

Hotel Description

4-star beachfront property near Medano Beach

Beachfront retreat

Within a 5-minute walk of this well-placed property, you'll find Medano Beach and San Lucas Bay. Cabo San Lucas Country Club and Marina Cabo San Lucas are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 6 outdoor pools are all featured at this all-inclusive property. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, flat-screen TVs

Featuring conveniences like sitting areas and coffee/tea makers, the 692 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include 24-hour room service, minibars, and free bottled water.

Junior Suite, Partial Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Partial Ocean View (M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Partial Ocean View (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Standard Double Room (L)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Jetted Tub, Ocean View (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Cabo San Lucas All Inclusive ratings based on 85 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Cabo San Lucas All Inclusive

Everyone (44) Couples (14) Family (23)
5 out of 5
The hotel was so clean you could eat off it. Our housekeeping lady was great. Room was sanitized daily. The food was good

Posted by on Nov 27, 2020

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5 out of 5

Posted by , from Los Angeles on Oct 27, 2020

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4 out of 5
It was a very nice property, the only draw back was the non swimming beach and the vendors trying to sell you their wares on the outside of the fence by the infinity pools.

Posted by , from Spokane on Sep 27, 2020

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5 out of 5

Posted by on Sep 21, 2020

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5 out of 5
It was perfect experience during the covid 19 ... not to many people and food was good and service was great

Posted by on Sep 17, 2020

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5 out of 5
Resort is so amazing. Staff is incredible, we had a great experience. Rayna at the front was so knowledgeable and so kind. Pool waitresses celina and Elizabeth were very attentive. I will recommend this resort to everyone!

Posted by , from Marble Falls Texas on Sep 2, 2020

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2 out of 5
First of all we choose to pay extra to get an ocean view room, then they checked us in in mainly garden and pool noisy room with side partial ocean if you tiptoes from the balcony . Second, I forgot some cash in my airport backpack which got stolen , all management did was to make me fill a form and disappear until I left. It is an awful feeling to chose a five star hotel out of many others and you found out people went thought your personal stuff and open couple zippers to look for money to steal. Never went through such an incident for 15 years of traveling to Mexico beaches hotels.

Posted by , from Los Angeles on Aug 8, 2020

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Comment from Hotel Management

Aug 12, 2020 by Online Reputation Manager

Dear EhabRadwan, Thank you for taking the time to let us know about your recent visit at Hotel Riu Palace Cabo San Lucas. Please be assured that your experience was not our usual standard and for this reason, we would like to extend our most sincere apologies for the inconvenience caused to you. Furthermore, we surely regret that your stay was impacted by the incident as mentioned, since we want all of our guests to experience some care-free and safe holidays while staying with us. As an added precaution we have invested so that all our rooms are equipped with a safety deposit box provided free of charge at all times. However, for a proper follow up we kindly ask you to contact, your travel agency so we can investigate. We look forward to hearing from you and we hope you may give us another opportunity to provide you with a better experience in the future. Kindest regards, Hotel Riu Palace Cabo San Lucas Online Reputation Manager

1 out of 5
I understand is not the right time to travel but the hotel should not state all inclusive when they don’t even have room service. They also left my door open when they did maintenance in my room came back AirPods were missing and they did nothing about it.

Posted by , from Inglewood on Aug 8, 2020

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Comment from Hotel Management

Aug 11, 2020 by Online Reputation Manager

Dear Chris, Thank you for staying with us and for sharing your feedback on Expedia. We are sorry that we were not able to offer you room service on this occasion. Please understand that we have been forced to take health measures to protect our guests and employees. We do indicate on Expedia that in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described. All the changes that may occur are only to ensure our customers’ wellbeing and peace of mind. We are however very surprised by your comment about leaving the door open. Please accept our apology as it does not reflect our usual standards. We do hope you allow us another opportunity to share a more positive experience with you next time. With our best wishes we remain, Riu Palace Cabo San Lucas Online Reputation Manager

4 out of 5
Staff was great, great food, beautiful property & view

Posted by , from Escondido on Aug 5, 2020

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Comment from Hotel Management

Aug 10, 2020 by Online Reputation Manager

Dear Kim, Thank you for choosing our hotel and for your review on Travelocity! We are pleased that you appreciate the friendliness of our staff, our property and gastronomy. We hope that we will soon be able to welcome you again. With kind regards, Hotel Riu Palace Cabo San Lucas Online Reputation Manager

5 out of 5
The hotel was great...however I was totally screwed by Travelocity. I booked my trip in November for February. Analyzed the cost over a couple of days prior to booking. Then booked for 2. When I checked in they only had me for 1. We had to pay an additional $1,400. When I compared the rate I paid in November for 2, it totally made sense compared to what my friends paid. Totally screwed by Travelocity. And they wouldn’t even help.

Posted by on Feb 22, 2020

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Riu Palace Cabo San Lucas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Cabo San Lucas All Inclusive offers its guests a full-service spa, 6 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 5 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a steam room, and a rooftop terrace are also featured at the family-friendly Riu Palace Cabo San Lucas All Inclusive. Limited free parking is available on a first-come, first-served basis. A complete renovation of Riu Palace Cabo San Lucas All Inclusive was completed in August 2016. Smoking is allowed in designated areas at this 4-star Cabo San Lucas property.

  • 1 building
  • 692 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 5 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Los Cabos Intl. Airport (SJD) (44.9 km / 27.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Cabo San Lucas All Inclusive offers 692 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 27-inch flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

El Medano - Overlooking the garden, this buffet restaurant serves breakfast and dinner.

San Jose - This beachfront theme restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Mar de Cortes - Overlooking the ocean and pool, this steakhouse serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Krystal - Overlooking the garden, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.

Misaki - Overlooking the garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, and a steam room.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Renova Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Cabo San Lucas All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Riu Cabo San Lucas
  • Cabo San Lucas All Inclusive Riu
  • Cabo San Lucas Palace
  • Cabo San Lucas Riu All Inclusive
  • Palace Cabo San Lucas
  • Palace Cabo San Lucas All Inclusive
  • Riu Cabo San Lucas All Inclusive
  • Riu Palace All Inclusive Cabo San Lucas
  • Riu Palace Cabo San Lucas
  • Riu Palace Cabo San Lucas All Inclusive
  • Riu Palace Cabo San Lucas All Inclusive All-inclusive property
  • Riu Palace
  • Riu Palace Cabo San Lucas All Inclusive Cabo San Lucas
  • Riu Palace Cabo San Lucas All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.