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"Thought we had a hot tub, was not notified that they are not allowed in Louisville area " More

By a verified traveler on Tue 16 Nov 2021

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Hotel Description

Enjoy free breakfast at this Shepherdsville hotel

In Shepherdsville

You'll be within half a mile (1 km) of Paroquet Springs Conference Center and 2 miles (3 km) of Bullitt County History Museum with a stay here. Also, Awesome Flea Market is within 3 miles (5 km) and Heritage Hill Golf Course is within 6 miles (10 km).

Free breakfast

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 68 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Jan 30 - Jan 31

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Country Inn & Suites by Radisson, Louisville South, KY ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Louisville South, KY

Everyone (13) Couples (1) Family (3)
4 out of 5
Thought we had a hot tub, was not notified that they are not allowed in Louisville area

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by Manager

It means so much to have earned your business. We appreciate the feedback regarding our area and comments about our tub. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

5 out of 5
Close to resturants

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 27, 2021 by Manager

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

3 out of 5
Could have been in a little better shape and have a little more for breakfast.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 10, 2021 by Manager

Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

1 out of 5
Do not stay at this hotel. A) The female owner was rude. B) The room was large and appeared clean at first glance. However we found that there was mold growing on the shower curtain, the drain was missing from the tub, there was someone's food in the fridge, the door blocker that keeps someone from forcing the door in was broken, the sheets on the sofa bed had cookie crumbs on and under it. Upon asking the owner for new sheets for the sofa bed, she tried to insist that it was clean, even after telling her that there were cookie crumbs both on and under the sheet. She begrudgingly gave me a fresh set of sheets. C)We asked for one "room refresh" while we were there, all they did was remake our bed, using the same sheets we slept on for three nights. They didn't take out the trash, clean the bathroom, leave fresh towels or soap. D)We had to make repeated visits to the front desk to ask for towels and toilet paper during our 4 night stay. E)Breakfast was a tiny muffin- quite the joke. F)The pool was closed for the first night or two while we were there. The hot tub appears to be covered over and unavailable. There were no clean towels at the pool. We stayed at this hotel about 10 years ago and it was much cleaner, better run, the breakfast back then was great. This place has fallen to the wayside and should be renovated as well as a decent cleaning crew- but the owners clearly do not care. We will not ever stay at this location again.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 21, 2021 by Manager

I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4 out of 5

Posted by on Mar 4, 2021

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Comment from Hotel Management

Mar 15, 2021 by Manager

We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

4 out of 5
Great service and prices amidst covid restrictions.

Posted by on Jul 26, 2020

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Comment from Hotel Management

Jul 26, 2020 by Manager

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our service. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

5 out of 5
Very pleased with everything. One night stay. Will definitely come back to this hotel.

Posted by , from Toledo, Ohio on Jan 4, 2020

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Comment from Hotel Management

Jan 4, 2020 by Manager

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4 out of 5
The staff were all friendly. Chris was great. He upgraded our room to a suite. The only complaint that I do have is that the curtains do not close all the way and they have a light shining straight into your window. The pillows were not comfortable, But that is my opinion, others may love them.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Manager

We can't thank you enough for sharing your feedback with regards to our staff and also our pillows. We hope to see you again to deliver you with a 5 star experience.

5 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 21, 2019 by Guest Relations Manager

Dear Guest, Your five star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 3, 2019 by Sam P

Thank you for taking the time to write a review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Louisville South, KY we thank you for your business and we hope to see you again when your travels bring you back to the area.

About the Country Inn & Suites by Radisson, Louisville South, KY

Location 400 Paroquet Springs Drive, Shepherdsville, KY 40165

Property Features

Country Inn & Suites by Radisson, Louisville South, KY offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. The business-friendly Country Inn & Suites by Radisson, Louisville South, KY also features a library, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This Shepherdsville hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 3 levels
  • Built in 2001
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Louisville South, KY offers 68 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Country Carlson Shepherdsville
  • Country Inn Carlson Shepherdsville
  • Country Inn & Suites by Radisson, Louisville South, KY Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.