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"Reception staff have to learn customer service. " More

By a verified traveler on Sat 29 Oct 2022

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Hotel Description

Enjoy 3 restaurants at this 3.5-star Florence hotel

On river

Your stay at this Florence hotel places you within a 10-minute walk of Belterra Casino and Ohio River. The Ridge Winery Tasting Room is within 6 miles (10 km) and Dagaz Acres Zipline Adventures is within 9 miles (15 km).

18-hole golf course

This smoke-free hotel features a golf course, a casino, and a full-service spa. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking is free for guests, and you can enjoy a meal in one of the 3 restaurants.

Classic King Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$127* Per night/room Dec 5 - Dec 6

Classic Two Queens Nonsmoking-River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Two Queen Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Two Queen Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic King Connector Room Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Belterra Casino Resort ratings based on 31 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Belterra Casino Resort

Everyone (15) Couples (6) Family (7)
4 out of 5
Reception staff have to learn customer service.

Posted by on Oct 29, 2022

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Comment from Hotel Management

Oct 29, 2022 by AM

We apologize that we were unable to provide a great experience. I will work with the team as I hope to have you back as our guest in the future.

5 out of 5
Pricey but a great place to stay!

Posted by on Aug 23, 2022

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Comment from Hotel Management

Aug 23, 2022 by Hotel Management

Thank you for your kind review we look forward to hosting you again in the future.

5 out of 5

Posted by on Aug 22, 2022

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2 out of 5
This place really needs an upgrade. Room was clean but falling apart. Also, we requested a non-smoking room but it didn't matter - we woke up to the smell of smoke. Disgusting.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 11, 2022 by Hayden

Thank you for letting us know! We greatly appreciate your feedback. If the issue occurs again, where you request a non-smoking room and yet you still smell smoke, we have options here that can help get rid of the smell. We have a spray, in addition to an o-zone machine that can be placed in there while you're down at the casino. Housekeeping has them on stand-by to help.

2 out of 5
Upon check in, we realized we accidentally booked smoking VS non smoking room. Didn’t even know that was even a thing anymore, no biggie. When I asked them to change to non smoking they said no because they are SOLD OUT. The hotel was literally a ghost town. They have plenty of vacant non smoking rooms. If it was a staffing issue, what’s the difference between cleaning a smoking vs non smoking room?

Posted by on Jan 29, 2022

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Comment from Hotel Management

Feb 14, 2022 by AM

We apologize for not being able to accommodate your request for a non smoking room. We do offer both smoking and non smoking room preferences. We hope to be able to accommodate your request in the future.

4 out of 5
Enjoyed are stay prices was fair and staff friendly.

Posted by on Oct 7, 2021

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Comment from Hotel Management

Oct 8, 2021 by AM

Thank you for your kind words. We hope to have you back as our guest again soon.

2 out of 5
Staff at times was unable to give clear and often conflicting answers. We were told on the phone by a Boyd Gaming representative that alcoholic drinks were free. Not the case here. Tried to eat at the 19 steak and seafood restaurant. Was told by staff we shouldn’t need a reservation. We go in at 5 when they opened and was told they were booked for the entire evening. Also should be advertised for other guest who should want to get a table. We also saw soiled undergarments next to the elevators. Rooms were nice and clean upon arrival and staff was friendly. Just not very helpful on issues, by either giving incorrect answers or just unsure.

Posted by on May 24, 2021

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Comment from Hotel Management

May 26, 2021 by Hotel Management

We are sorry to hear you were not pleased with your stay. We apologize for your inconvenience and will investigate further into them. Unfortunately, we are not sure who you spoke with but alcohol cannot be comped in the state of Indiana. In regards to the steakhouse, it is always suggested to make reservations so you are guaranteed a table. Again, we apologize for any inconvenience this has caused.

4 out of 5
This property is under some renovation and we had no warning before getting there. Room was comfortable & clean. The restaurant we dined at was efficient and good at a reasonable price.

Posted by on May 10, 2021

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Comment from Hotel Management

May 11, 2021 by Hotel Management

Thank you for your feedback. We apologize about any inconvenience the roof remodel may have caused. We hope to have you back as our guest in the near future.

5 out of 5

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 11, 2021 by AM

Thank you for your review.

1 out of 5
Wall thin don’t come here if you want quiet. But nice facilities

Posted by , from Columbus on Jan 23, 2021

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Comment from Hotel Management

Feb 5, 2021 by AM

Thank you for providing feedback as this allows us the opportunity to be better.

About the Belterra Casino Resort

Location 777 Belterra Drive, Florence, IN 47020

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Fitness facility
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Fitness facility
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Spa tub

Property Features

Belterra Casino Resort offers its guests a full-service spa, a golf course, and a health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 55000 square feet (5110 square meters) and includes a conference center. A casino, a seasonal outdoor pool, and spa services are also featured at the business-friendly Belterra Casino Resort. Self parking is free. This 3.5-star Florence hotel is smoke free.

  • 608 guestrooms or units
  • 14 levels
  • 2 buildings
  • 3 dining venues
  • 55000 sq ft of conference space
  • 5110 sq m of conference space
  • Built in 2000
  • Casino
  • Cabanas by the pool (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Belterra Casino Resort offers 608 accommodations with iPod docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy continental breakfast for a fee.

19 Steak and Seafood - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

The Ultimate Buffet - This buffet restaurant serves breakfast, brunch, lunch, and dinner.

Stadium Sports Bar/Grill - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Casino Cafe - This café serves breakfast, lunch, and dinner.

Out of Bounds Grill - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. Other recreational amenities include a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf driving range on site
  • Golfing on site

Spa Services

Beleza Spa and Salon has 9 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath, a sauna, and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night (for stays between 1 January - 31 December)
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Resort fee: USD 9.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Internet access
  • In-room bottled water
  • In-room coffee
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 15 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Belterra Casino
  • Belterra Casino Florence
  • Belterra Casino Resort
  • Belterra Casino Resort Florence
  • Belterra Resort
  • Belterra Resort Casino
  • Belterra Casino Resort And Spa
  • Belterra Hotel Florence
  • Belterra Resort Florence
  • Belterra Casino Florence
  • Belterra Casino Resort Hotel
  • Belterra Casino Resort Florence
  • Belterra Casino Resort Hotel Florence
  • Belterra Casino Resort Hotel
  • Belterra Casino Resort Florence
  • Belterra Casino Resort Hotel Florence

You should know

  • The outdoor pool opens for the season in May.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.