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4.2 out of 5

"We had a great experience and hotel was clean and staff very friendly. We will definately return. " More

By a verified traveler on Mon 23 Nov 2015

Hotel Description

Enjoy 3 restaurants at this 3.5-star Florence hotel

On river

At this Florence hotel, you'll be within 12 miles (20 km) of Kentucky Speedway and 20 miles (32 km) of Jefferson Community and Technical College. General Butler State Resort Park and Big South Fork are also within 20 miles (32 km).

18-hole golf course

This hotel features a golf course, a casino, and a full-service spa. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Free self parking is free for guests, and you can enjoy a meal in one of the 3 restaurants.

Free WiFi, iPod docks

The 608 individually decorated guestrooms offer free WiFi and iPod docks. LCD TVs come with cable channels, and other amenities include refrigerators and room service.

Classic King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room Dec 15 - Dec 16

Deluxe Two Queen Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic King Connector Room Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Suite Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Belterra Casino Resort ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Belterra Casino Resort

Everyone (14) Couples (4) Family (3)
5 out of 5

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 21, 2019 by Belterra Casino Resort

Thank you for visiting us! We’d love to have you visit again.

5 out of 5
Front Desk Staff is great! Jody went above and beyond.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Guest Relations Manager

Thank you for your feedback and your 5-star review! We look forward to having you visit us again soon.

5 out of 5

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 27, 2019 by AM

We hope to have you back as our guest soon.

5 out of 5
Loved it!! Very clean and super nice staff. Could do away with smoking in the casino but other than that very nice

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 26, 2019 by Guest Relations Manager

Thank you for your feedback and your review. We are happy to hear that you enjoyed your visit overall, and we will be sure to share your additional comments with our team for follow up. Thank you again for being our guest, and we look forward to welcoming you back soon!

3 out of 5
Would have like more slots in the non smoking area. Buffet food was not as good as i had hoped. But the property is very nice and the room was very clean.

Posted by on May 26, 2019

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Comment from Hotel Management

May 26, 2019 by AM

Thank you for your feedback. We appreciate your thoughts as it helps us become our best. I hope to have you back as our guest in the future.

3 out of 5
Dirty bed linen on bed at arrival. Feint desk didn't seem to apologetic. Every thing else was fine

Posted by on May 25, 2019

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Comment from Hotel Management

May 26, 2019 by AM

My sincerest apologies. Your experience does matter. I thank you for bringing this to my attention.

5 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

May 14, 2019 by Guest Relations Manager

Thank you for your 5-star review! We look forward to having you visit us again soon.

2 out of 5
Badly maintained, disinterested/ill trained staff, in the middle of a corn field.

Posted by on May 7, 2019

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Comment from Hotel Management

May 14, 2019 by AM

My apologies for not meeting expectations for your visit. We appreciate your time and feedback as this allows us to grow. We hope that you will be our guest in the future.

3 out of 5
Room was pretty nice, rest of hotel pretty well average at best. Staff we encountered were not friendly. Restaurants on site were over priced for run of the mill food.

Posted by on May 2, 2019

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Comment from Hotel Management

May 3, 2019 by AM

Thank you for your feedback. We appreciate you taking time to provide areas in which we can improve as these are opportunities and we are very thankful for them. Hope to have you select Belterra for future visits.

5 out of 5

Posted by on May 2, 2019

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Comment from Hotel Management

May 2, 2019 by AM

Thank you for your review.

About the Belterra Casino Resort

Location 777 Belterra Drive, Florence, IN 47020

Property Features

Belterra Casino Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 55000 square feet (5110 square meters) and includes a conference center. A casino, a health club, and a spa tub are also featured at the business-friendly Belterra Casino Resort. Free self parking and valet parking are available.

  • 608 guestrooms or units
  • 14 levels
  • 2 buildings
  • 3 dining venues
  • 55000 sq ft of conference space
  • 5110 sq m of conference space
  • Built in 2000
  • Casino
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.) (74.8 km / 46.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Belterra Casino Resort offers 608 air-conditioned accommodations with iPod docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

19 Steak and Seafood - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

The Ultimate Buffet - This buffet restaurant serves breakfast, brunch, lunch, and dinner.

Stadium Sports Bar/Grill - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Casino Cafe - This café serves breakfast, lunch, and dinner.

Out of Bounds Grill - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golfing on site
  • Hiking/biking trails nearby

Spa Services

Beleza Spa and Salon has 9 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a mud bath, a sauna, and a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 15 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Belterra Casino
  • Belterra Casino Florence
  • Belterra Casino Resort
  • Belterra Casino Resort Florence
  • Belterra Resort
  • Belterra Resort Casino
  • Belterra Casino Resort And Spa
  • Belterra Hotel Florence
  • Belterra Resort Florence
  • Belterra Casino Florence
  • Belterra Casino Resort Hotel
  • Belterra Casino Resort Florence
  • Belterra Casino Resort Hotel Florence
  • Belterra Casino Resort Hotel
  • Belterra Casino Resort Florence
  • Belterra Casino Resort Hotel Florence

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.