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"Didn’t have face cloths " More

By a verified traveler on Tue 29 Jun 2021

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Hotel Description

3-star hotel near Prudential Center

Heart of Newark

A stay at this Downtown Newark hotel places you steps from New Jersey Performing Arts Center and within a 10-minute walk of Prudential Center. Rutgers University Newark is within half a mile (1 km) and MetLife Stadium is within 9 miles (15 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Free train station pick-up is offered as well.

Standard Room, 1 Queen Bed, Accessible, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$160* Per night/room Jul 4 - Jul 5

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking, Refrigerator

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Robert Treat Hotel, BW Premier Collection ratings based on 16 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Robert Treat Hotel, BW Premier Collection

Everyone (3) Couples (1) Family (9)
2 out of 5
No working phone in the room, only one set of towels for a room with two beds that the reservation was for two people. No complimentary cups with the ice bucket, and the front desk said they ran out of cups and only had lids, Only one working elevator on our side of the hotel, and because it had over 14 floors, it was extremely long wait to even be able to get on an elevator because they were completely full every time it stopped at our floor. Hotel was having a conference and the guests of the conference were very rude to regular hotel customers. Front desk host was very slow checking people and didn’t have any help, not very customer friendly when it comes to customer service. Tv reception was horrible and there was no inclement weather. If I didn’t live 3 hours away, we would have checked out and requested a refund and drove home after the concert we came to attend.

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 7, 2022 by Samantha

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2 out of 5
Had to call twice to get the airport shuttle, the room was clean but only had one towel. We called the front desk and asked for another towel but never received one. On day two are room was never cleaned and still no second towel. I called the front desk and ask again for a towel. Also never received. On our departure day we scheduled a airport shuttle and when it came time they could not find the driver. They did call me a cab and I got to the airport on time. The hotel desk staff were not very friendly. The security personnel were very friendly and helpful. I would not recommend this hotel.

Posted by on Dec 13, 2021

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Comment from Hotel Management

Dec 15, 2021 by Blesson

Dear Dan, Thank you for sharing about your experience. We are sorry that we didn't meet your expectations (or our own!) for service. We will make sure we do a better job in the future to prevent these problems from occurring.

2 out of 5
No coffee. No food. Bad tv because of weather. Security man was a gentleman and guided to a restaurant and help in the rain

Posted by on Sep 2, 2021

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Comment from Hotel Management

Sep 3, 2021 by Blesson

Dear Andrew, We apologize for the inconvenience you faced during your stay due to the storm. Unfortunately, our restaurant was a casualty of the pandemic. A new management company is taking over and we are hopeful to have it operational in the coming weeks. We invite you to return and enjoy some good food under better circumstances.

4 out of 5
Didn’t have face cloths

Posted by on Jun 29, 2021

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1 out of 5
The location is terrible. There was not enough towels in the room. Very bad choice

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 14, 2021 by Blesson

Dear Anonymous, We're sorry to hear you were unhappy with the hotel's location. We apologize for not having enough towels in your room; next time, feel free to request additional towels as needed -- we're happy to provide them! Our goal is to give you a great stay and we hope you will reconsider staying with us.

4 out of 5
Comfortable beds. Friendly staff. Very quiet. Cleaning staff was very kind as well. They came around often with clean linen

Posted by on Jan 31, 2021

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5 out of 5

Posted by on Jan 12, 2020

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1 out of 5
Air was turned off, hot water was sporatic, direct tv didn't work, front desk clerks were horrible. Breakfast staff was extremely excellent. I am pretty easy to please but I will never stay or recommend this place to anyone.

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 19, 2019 by Blesson

Dear Anonymous, We are sorry to hear about the problems you had during your stay. We appreciate your feedback and will use it as we consider appropriate improvements to our services for our future guests.

4 out of 5
The only problem we had was the first 2 nights we didn’t have hot water to shower with! It www luke warm. Only complaint I have is that

Posted by on Dec 16, 2019

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5 out of 5

Posted by on Sep 13, 2019

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About the Robert Treat Hotel, BW Premier Collection

Location 50 Park Pl, Newark, NJ 07102

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center, a meeting room, and limo/town car service are available. WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Robert Treat Hotel, BW Premier Collection. A roundtrip airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are free. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Newark hotel is smoke free.

  • 169 guestrooms or units
  • 14 levels
  • Built in 1916
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Newark Penn Station (1.1 km / 0.7 mi)
  • Metro station: Military Park Station (0.3 km / 0.2 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Robert Treat Hotel, BW Premier Collection offers 169 accommodations with safes and coffee/tea makers. 30-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newark hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 11:00 AM.

Maize - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the train station. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Robert Treat Hotel, BW Premier Collection offers transfers from the train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.00 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Robert Treat
  • Best Western Plus Robert
  • Best Western Plus Robert Treat
  • Best Western Plus Robert Treat Hotel
  • Best Western Plus Robert Treat Hotel Newark
  • Best Western Plus Robert Treat Newark
  • Best Western Robert
  • Best Western Robert Treat
  • Hotel Best Western Plus Robert Treat
  • Robert Treat Best Western
  • Newark Robert Treat Hotel
  • Robert Treat Hotel
  • Newark Best Western
  • Robert Treat Newark
  • Best Western Plus Robert Treat Hotel
  • Robert Treat Hotel BW Premier Collection
  • Robert Treat Hotel, BW Premier Collection Hotel
  • Robert Treat Hotel, BW Premier Collection Newark
  • Robert Treat Hotel, BW Premier Collection Hotel Newark

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.