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4.2 out of 5

"Housekeeping only comes to service your room if you request it the day before - super inconvenient. Also, you have to pay a $23/day fee to park your ... " More

By a verified traveler on Mon 10 Jan 2022

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Hotel Description

Family-friendly 4-star hotel near Universal Studios Florida

In shopping district

With a stay at this Florida Center hotel, you'll be within half a mile (1 km) of Universal Studios Florida and 2 miles (3 km) of Universal CityWalk. Orlando International Premium Outlets and Universal’s Islands of Adventure are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a spa tub. Bring the family and enjoy the children's pool, free theme park shuttle, and arcade/game room. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, MP3 docks

The 742 shared guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Other amenities include refrigerators, room service, and flat-screen TVs with cable channels.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$71* Per night/room Jan 31 - Feb 1

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking (Universal View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Fitness)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton at the Entrance to Universal Orlando ratings based on 95 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton at the Entrance to Universal Orlando

Everyone (36) Couples (14) Family (48)
4 out of 5
Housekeeping only comes to service your room if you request it the day before - super inconvenient. Also, you have to pay a $23/day fee to park your car on property - I didn't see that detail anywhere when we booked the room and it added a tidy sum to the overall cost of the stay.

Posted by , from Richmond on Jan 10, 2022

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Comment from Hotel Management

Jan 11, 2022 by Customer Service

Thank you for sharing your thoughts with us, Gary. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

4 out of 5
Close to universal but limited shuttle service to and from. A few good places to eat or order nearby and close to a Walgreens and a good walk to an outlet mall. A microwave in the room would have been nice. Avis at the lobby was super convenient, Starbucks, arcade, ice cream shop, too but the rooms seem to be due for a refresh, although clean.

Posted by on Jan 9, 2022

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Comment from Hotel Management

Jan 11, 2022 by Customer Service

Thank you for sharing your thoughts with us, Katrina. We appreciate the time you've taken to leave us your feedback and we are glad to hear that you loved our location and cleanliness. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.

3 out of 5
Likes. Check in was easy but it was 330 am. Dislikes. Only one pillow on each queen bed for four guest. 30 dollars to park car per day. 25 each for tired flavorless breakfast buffet. 3.82 for a small coffee at little bar . Never heard of Make an appointment to get room cleaned. We were there three nights never had a bed made or a new towel. You say it’s convenient for the guest to schedule there own cleaning time . Great pool but whoever designed it put no thought into where it’s located by 2 pm the sun is behind the pool so your in the shade. One small bar of soap. So u can wash your face or bring it into shower with you. I guess if you schedule to have room clean you might get a new soap. The only thing u get for free is the air. But let me check my bill when I get a copy of it

Posted by on Jan 5, 2022

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Comment from Hotel Management

Jan 7, 2022 by Customer Service

Thank you for reaching out to us, Vincent Joseph. We're sorry your experience wasn't quite what you expected. We will address your concerns with our staff and we hope you'll have a better stay with us next time.

5 out of 5
Overall, it was a very nice stay. Thank you!

Posted by on Dec 31, 2021

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Comment from Hotel Management

Jan 2, 2022 by Customer Service

Thank you for this excellent rating, Martin! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We'd love to host you again someday for yet another unforgettable visit.

3 out of 5
The property was easy to find. It was directly across from Universal Orlando Resort. We were only staying overnight. Upon entering the room we saw it was well appointed, modern, and spacious. The bathroom was madern as well, but that was where the good things ended. The shower was a stand up unit with a sliding glass door. It had a modern drain. Only issue was to turn on the shower, you had to enter the shower and unfortunately that meant getting blasted by icy cold water! It was unpleasant. On closer inspection, there was mold and mildew throughout the shower, on fixtures, tile & grout, and the door sliding mechanism. We also has no wash cloths, and no hand towels. I also noticed that after walking barefoot into the bathroom for a shower, my feet were dirty, as if i'd picked up the grime from the carpet on my way in. I am a housekeeper who has worked every facet of the industry and kept a 14 minute/room pace, and I am well aware of the labor shortage we are experiencing. A simple solution of bleach water can clean almost all of that in 2 minutes. For a simple overnight stay, it was serviceable. If I was doing a longer stay, I'd have been more upset. Checkout was seemless, and exiting was easy.

Posted by on Dec 13, 2021

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Comment from Hotel Management

Dec 14, 2021 by Customer Service

We appreciate your feedback, Nicole. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

5 out of 5
Really helpful staff!

Posted by on Dec 4, 2021

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Comment from Hotel Management

Dec 5, 2021 by Customer Service

Thanks for the splendid review, Elena! It's fantastic you had such an excellent experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you.

5 out of 5
All good.

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 29, 2021 by Customer Service

Thank you for the fantastic rating, Vasantkumar! We endeavor to make all of our guests feel welcome and relaxed during their time at DoubleTree by HIlton Hotel at the Entrance to Universal Orlando! We can't wait to see you again soon.

4 out of 5
The property was very conveniently located

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 15, 2021 by Customer Service

Thank you for this lovely review, Samuel! We're thrilled to know you had such a wonderful experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

4 out of 5
I felt bathroom was a little dingy. Food in grill was average. Drink prices were too expensive, but Overall it was a pleasant stay.

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 15, 2021 by Customer Service

We appreciate the feedback, Laurie. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our bathrooms and grilled food as well as our drinking pricing provided challenges for your stay. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

5 out of 5
Nice property. Convenient to Universal Studios. Great service and amenities. Would definitely stay again

Posted by on Nov 9, 2021

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Comment from Hotel Management

Nov 10, 2021 by Customer Service

It was a pleasure hosting you, charles! We strive to offer top-notch service and comfort for all of our guests here at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, so it makes us happy that you had such a pleasant experience with us. It's great to know you loved our accommodations and that you had a memorable stay at our property. Come see us again soon!

About the DoubleTree by Hilton at the Entrance to Universal Orlando

Location 5780 Major Blvd, Orlando, FL 32819

Property Features

DoubleTree by Hilton at the Entrance to Universal Orlando offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. Business amenities include a business center and limo/town car service. Event space at this hotel measures 65000 square feet (6039 square meters) and includes conference space. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly DoubleTree by Hilton at the Entrance to Universal Orlando. Parking is available for a fee. This 4-star Orlando hotel is smoke free.

  • 742 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton at the Entrance to Universal Orlando offers 742 shared accommodations with MP3 docking stations and laptop-compatible safes. 50-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • Accommodations are shared
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Pompano - This restaurant serves breakfast and lunch.

Carnivale Cafe - This café serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of: SafeStay (AHLA - USA); COVID-19 Guidelines (WHO); COVID-19 Guidelines (CDC); WELL Health-Safety Rating (IWBI).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13.99 and USD 25.99 per person (approximately)
  • Self parking fee: USD 23.00 per night
  • Valet parking fee: USD 29 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Entrance
  • DoubleTree Hilton Entrance Hotel
  • DoubleTree Hilton Entrance Hotel Orlando Universal
  • DoubleTree Hilton Entrance Universal Orlando
  • DoubleTree Hilton Orlando Universal
  • DoubleTree Orlando Universal
  • DoubleTree Orlando Universal Entrance
  • Hilton DoubleTree Orlando Universal
  • Hilton Entrance
  • Doubletree Orlando
  • Doubletree Universal
  • Orlando Doubletree
  • DoubleTree Hilton Entrance Universal Orlando Hotel
  • DoubleTree Hilton Entrance Universal Hotel
  • DoubleTree Hilton Entrance Universal
  • DoubleTree by Hilton at the Entrance to Universal Orlando Hotel

You should know

  • Pool access available from 7 AM to 11 PM.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.