Best Western Plus Boomtown Casino Hotel, Reno: 2020 Room Prices & Reviews

Standard Room, 2 Queen Beds, Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

$70* Per night/room Dec 23 - Dec 24

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Refrigerator, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Refrigerator, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Balcony (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

See all rooms (26)

3.5 out of 5

Good!

See all 13 Travelocity Reviews

"Awesome service, rooms, food and entertainment! Friendly and helpful staff! Enjoyed my stay and will be happy to stay there again. Plus recommend to f ... " More

By a verified traveler on Wed 02 May 2018

Best Western Plus Boomtown Casino Hotel ratings based on 13 Verified Reviews

Review Summary

3.5 out of 5 3.5 out of 5.0

Room cleanliness 3.5 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Boomtown Casino Hotel

4 out of 5

ALL EMPLOYEE AT THE HOTEL CHECK IN/OUT THEY ARE VERY UNFRIENDLY. THEY ARE NOT A WELCOMING EMPLOYEE. THEY DON'T INTERACT WITH CUSTOMER COMING IN. IT'S OUR SECOND TIME STAYING IN AT BOOMTOWN AND THEY SAME NOT A WELCOMING EMPLOYEE..

Posted by TERESITA on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Lidia A

Dear Guest, Thank you so much for taking time to write a review about your stay with us. Your feedback is very valuable to us. I am so sorry to hear that you were not satisfied with the service provided by our team. It is a very unusual situation for us and we strive to provide excellent service to our guests at all times. It is our number one goal. On behalf of our entire team I would like to apologize for not being able to exceed your expectations. We hope you will consider giving us another chance in the future. Best regards,

2 out of 5

Horrible stench on third floor where our room was.

Posted by a verified traveler on Sep 7, 2019

Sep 14, 2019 by Kaylee Guest Services Lead

I am so sorry to hear that you had an issue with your stay. We appreciate you sharing your feedback and hope you reconsider and stay with us again.

Travelocity lists breakfast, but only paid meals available.

Posted by a verified traveler on Aug 30, 2019

1 out of 5

When we checked in we were assigned to a room that had not been serviced. This was discovered after dragging our luggage all the way through the casino and up to the third floor and having to make a return trip to the front desk because neither of the two room keys would open the door. We were eventually moved to a second room. Next morning maid service came calling at about 8:00am. Naturally we assumed they would return to service the room at a later time. When we returned to the hotel at about 9:00pm, we discovered that our room had still not been serviced. I placed a call to the front desk and asked for fresh towels. I was told that some would be sent up. An hour and a half later with no results, I made another trip to the front desk. Again I was assured that towels would be brought to the room. This was finally accomplished by a very unfriendly staff member at about 11:30pm. This lack of service has resulted in a very unsatisfied customer that will never return to this establishment.

Posted by a verified traveler on Jul 22, 2019

Jul 24, 2019 by Kaylee Guest Services Lead

I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5 out of 5

It was really nice. Liked the town feel, but slots didn't payout.

Posted by a verified traveler on Jun 24, 2019

Jun 26, 2019 by Kaylee Guest Services Lead

Thank you for the wonderful review! We appreciate it!

3 out of 5

Bed very uncomfortable. Sagged. Restroom lighting very dull, dark.

Posted by a verified traveler on Jul 15, 2018

Jul 29, 2018 by Dustin Box, Hotel Supervisor

I am sorry to hear this. If you would like to contact us and let us know the room number, we will have our engineering inspect this room.

Awesome

Pros: Everything

Location: Loved going to Cabelas! Plus close to Reno.

Awesome service, rooms, food and entertainment! Friendly and helpful staff! Enjoyed my stay and will be happy to stay there again. Plus recommend to family and friends.

Posted by Victoria, from King City, CA on May 2, 2018

Jun 14, 2018 by Lidia, Hotel Ops Manager

Thank you so much for the outstanding review! We appreciate your kind comments bout the team and will be looking forward to your next stay!

Didn't stay

Unable to reschedule my stay. Needed to change the dates since I was coming from out of state

Posted by debbie on Sep 7, 2016

Oct 3, 2016 by Lidia, Hotel Operations Manager

Dear Guest, I am sorry to hear you were unable to reschedule your trip. We are looking forward to another opportunity to serve you in the near future! Best,

Quick Trip

The hotel is easily accessible from the interstate and the price was right. Slow service at the check in counter as well as the restaurant. Room was nice. Nice place for kids with large arcade area. Only stayed one night, but was comfortable.

Posted by MikeM2489, from Boise, ID on Jul 30, 2013

Jan 10, 2015 by Boomtown Guest

Dear Mike, Thank you for your nice comments about our property Boomtown Casino Hotel. We appreciate what our guests have to say. We are glad you enjoyed you stay with us and we look forward to seeing you again in the near future. Sincerely, Patty Elam Executive Administrator for Rob Medeiros CEO/General Manager

GREAT HOTEL!

Pros: Close restaurants, Free Internet, Quiet

we got the less expensive side of the hotel, and it was old and stinky, i went and asked what i could do, and they gave us the new rooms with no extra cost. very empressed. Only BIG PROBLEM was they did NOT have our reservation through YOU, so was relieved when they still had a room available for us! I HOPE WE DON'T GET CHARGED TWICE, ONCE FROM THEIR RESERVATIONS, AND ONCE FROM YOURS?????????????

Posted by OPPS on Jul 27, 2012

Jan 17, 2015 by Boomtown Guest

Dear Boomtown Guest, Thank you for reaching out to us at Boomtown Casino Hotel. We value what our guests have to say. We apologize that your stay with us was not what you anticipated. Please contact us directly and in the meantime, we will address your comments with the appropriate departments. Thank you again for taking the time to share your experience with us. We look forward to making your next visit more enjoyable. Sincerely, Patty Elam Executive Admin. for Rob Medeiros CEO/General Manager

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Points Of Interest

Hotel Description

Standard Room, 2 Queen Beds, Smoking, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator

Best Western Plus Boomtown Casino Hotel ratings based on 13 Verified Reviews

Guest reviews for Best Western Plus Boomtown Casino Hotel

Awesome

Didn't stay

Quick Trip

GREAT HOTEL!

About the Best Western Plus Boomtown Casino Hotel

Property Features

Family Friendly Amenities

Internet

Parking

Transport

Room Amenities

Food & Drink

Nearby Activities

Accessibility

Hotel Policies

Check-in

Check-out

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Children and extra beds

Pets

Policies

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Optional extras

Hotel Names

You should know

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy