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4.1 out of 5

"Don’t like the fact that people Smoke inside the casino that’s all. " More

By a verified traveler on Mon 05 Jul 2021

Hotel Description

Family-friendly 4-star resort near Reno Arch

On river

With a stay at this well-placed resort, you'll be half a mile (1 km) from Grand Sierra Resort Casino and within 3 miles (5 km) of National Bowling Stadium. Club Cal-Neva Casino and Reno Arch are also within 3 miles (5 km).

Casino, outdoor pool

This resort features a casino, a full-service spa, and a nightclub. Bring the family and enjoy the bowling alley, arcade/game room, and kid-friendly dining. Enjoy a meal in one of the 12 restaurants and free perks like valet parking and a roundtrip airport shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 1990 guestrooms also offer free WiFi and flat-screen TVs with digital channels. 24-hour room service, down comforters, and hair dryers are also available.

Run of House

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Aug 24 - Aug 25

Summit Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Concierge Queen (Adults 18+ Only)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The A King

Bed Count 1 King Bed Maximum Occupancy 4 Max

The A Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Concierge King (Adults 18+ Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Sierra Resort and Casino ratings based on 127 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Sierra Resort and Casino

Everyone (65) Couples (17) Family (44)
2 out of 5
Waited in line for an hour and a half, after 4:00 Pm to be told my room wasn't ready yet. They said they'd text me when it was-- three hours, no text so I stood in line for half an hour to see when it'd be ready and magically it was- I was ready to cancel and go elsewhere- but I'd already paid. Not Happy

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 15, 2021 by GSR

We are sorry your stay was not exceptional we have forwarded your concerns to the front desk. Thank you for your feedback.

5 out of 5
Don’t like the fact that people Smoke inside the casino that’s all.

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 6, 2021 by GSR

Glad to hear your stay was GRAND! We look forward to welcoming you again soon!

2 out of 5
The room was dirty. There were stains everywhere. When we got into an elevator, there was vomit. You could also hear the nightclub noise as well as people partying in the hallways. I would not stay there again.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 30, 2021 by gsr

Thank you for your feedback. We will be addressing your concerns.

1 out of 5
It took 2 hrs to check in. Standing in long lines, fixing issues, Standing in long lines, having to go to other line. 3 people working check in. Pool and other draws were closed by the time we actually got checked in. Nice rooms but some machine ran very loudly, like a freight train all night. Food at the buffet was expensive but mediocre at best. Prim rib and desert were good. Bussing staff was very good. Paying $108 for dinner for 3 people i expected better. I use to stay here years ago and loved it. This will be my final stay. Lots of choices in Reno to stay. This hotel will not be one of them.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 30, 2021 by gsr

Thank you for your feedback. We will be addressing your concerns.

5 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 24, 2021 by GSR

Thank you for your feedback. We appreciate you choosing the GRAND SIERRA RESORT!

3 out of 5
The pool area was great as was the bowling. The room was clean and spacious with quality toiletries and a very nice shower. The beds were very comfortable and the decor was upscale. The down side was a 20 minute wait for check in and the smell in the lobby and any were near the casino was horrible and much worse than most casinos. The property need an upgraded ventilation system and though cleaning.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by GSR

Thank you for your feedback, safe travels!

4 out of 5
The casino is very smoky in every location. If you aren’t a smoker, it’s a difficult thing to deal with. Nice amenities and activities. The buffet is terrible. They are clearly under-staffed due to COVID conditions, but the receptionist and servers in the restaurants are all positive and quite delightful.

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 3, 2021 by GSR

Thank you for your feedback. We appreciate you choosing the GRAND SIERRA RESORT!

4 out of 5
Enjoyed the stay. Kids enjoyed having so many activities onsite. We will stay here again

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 3, 2021 by GSR

Thank you for your feedback. We appreciate you choosing the GRAND SIERRA RESORT!

4 out of 5
Love the amenities but they do need to work on the cleanliness of the rooms. The rooms are nice but the doors and cupboards are very dirty.

Posted by on May 23, 2021

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Comment from Hotel Management

May 23, 2021 by GSR

Thank you for your feedback. We have forwarded this to the right departments and will be addressing your concerns.

4 out of 5
Family-friendly resort with lots to do. The only think I didn't like was people being allowed to smoke.

Posted by on Mar 31, 2021

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Comment from Hotel Management

Mar 31, 2021 by GSR

We are thrilled to hear your stay was grand! Thank you for your feedback.

About the Grand Sierra Resort and Casino

Location 2500 E 2nd St, Reno, NV 89595

Property Features

Grand Sierra Resort and Casino offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 12 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 200000 square feet (18580 square meters) and includes a conference center. A casino, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Grand Sierra Resort and Casino. A roundtrip airport shuttle is free at scheduled times. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Reno resort.

  • 1 building
  • 1990 guestrooms or units
  • 27 levels
  • 12 dining venues
  • 10 bars or lounges
  • 3 coffee shops
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1978
  • Casino
  • Nightclub
  • Bar by the pool
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Airport: Reno Tahoe Intl. Airport (RNO) (3.9 km / 2.4 mi)
  • Train station: Reno Station (4 km / 2.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Sierra Resort and Casino offers 1990 accommodations with hair dryers and irons/ironing boards. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include showers and complimentary toiletries. This Reno resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Grand Café - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

The Grand Buffet - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Charlie Palmer Steak - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

California Pizza Kitchen - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cantina - This restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 14 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Beach volleyball on site
  • Casino nearby
  • Windsurfing nearby
  • Rafting nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Bowling alley on site
  • Sailing nearby

Spa Services

Spa at Grand Sierra has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 14
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Tourism fee: USD 2.00 per accommodation, per night
  • Resort fee: USD 33.84 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Shuttle service
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • Concierge service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Sierra Casino Featuring Summit Tower
  • Grand Sierra Casino Featuring Summit Tower Reno
  • Grand Sierra Resort & Casino Featuring Summit Tower
  • Grand Sierra Resort & Casino Featuring Summit Tower Reno
  • Grand Sierra Resort Reno
  • Grand Sierra Resort Casino Reno
  • Grand Sierra Reno
  • Grand Sierra
  • Grand Sierra Hotel Reno
  • Summit At Grand Sierra Hotel
  • Grand Sierra Resort Casino
  • Grand Sierra Casino Reno
  • Grand Sierra Casino
  • Grand Sierra Resort
  • Grand Sierra Resort Casino Featuring The Summit Tower
  • Grand Sierra Resort Casino
  • Grand Sierra And Casino Reno
  • Grand Sierra Resort and Casino Reno
  • Grand Sierra Resort and Casino Resort
  • Grand Sierra Resort and Casino Resort Reno

You should know

  • Grand Sierra Resort and Casino offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.