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4.1 out of 5

"Room Wasn’t bad but the bathroom had potato chips on the floor and the sink dripped a lot non stop. But other than that room was nice and comfortable " More

By a verified traveler on Fri 24 Jul 2020

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Run of House

Bed Count 1 King Bed Maximum Occupancy 4 Max
$69* Per night/room Sep 8 - Sep 9

Summit Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Concierge Queen (Adults 18+ Only)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The A King

Bed Count 1 King Bed Maximum Occupancy 4 Max

The A Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Concierge King (Adults 18+ Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Family-friendly 4-star resort near Reno Arch

On river

With a stay at this well-placed resort, you'll be half a mile (1 km) from Grand Sierra Resort Casino and within 3 miles (5 km) of National Bowling Stadium. Club Cal-Neva Casino and Reno Arch are also within 3 miles (5 km).

Casino, outdoor pool

This resort features a casino, a full-service spa, and a nightclub. Bring the family and enjoy the bowling alley, arcade/game room, and kid-friendly dining. Enjoy a meal in one of the 12 restaurants and free perks like valet parking and a roundtrip airport shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 1990 guestrooms also offer free WiFi and flat-screen TVs with digital channels. 24-hour room service, down comforters, and hair dryers are also available.

Grand Sierra Resort and Casino ratings based on 113 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Sierra Resort and Casino

Everyone (67) Couples (15) Family (35)
2 out of 5
Crowded. Loud. Unable to hear information from receptionist. Long, ling lines at the elevator.

Posted by on Aug 9, 2020

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Comment from Hotel Management

Aug 9, 2020 by GSR

Sorry you were unhappy with your stay. We appreciate your feedback and will look into the issues you had.

4 out of 5
Room Wasn’t bad but the bathroom had potato chips on the floor and the sink dripped a lot non stop. But other than that room was nice and comfortable

Posted by , from Reno nv on Jul 24, 2020

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Comment from Hotel Management

Jul 24, 2020 by GSR

Thank you for your feedback, our sincere apologies for the state of your bathroom. Your concerns will be addressed with our housekeeping team to help ensure this is not an issue in the future. Safe travels.

5 out of 5

Posted by on Jul 24, 2020

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Comment from Hotel Management

Jul 24, 2020 by GSR

Thank you for your feedback, safe travels.

5 out of 5
The room is beautiful and clean, comfortable beds. Large TV. The check in could use more associates, there was a long line and the wait was over 30 minutes.

Posted by on Jul 15, 2020

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Comment from Hotel Management

Jul 15, 2020 by GSR

Thank you for your feedback, safe travels!

2 out of 5
We stayed on 6/12 and was booked for 3 nights. Requested non-smoking room, our room smelled of smoke (ok, it's a casino environment every room smells of smoke, I get it). The room was ok clean, nothing more. 25th floor, supposed to be an upgraded room, ah seemed typical to us, nothing remarkable. The place was packed, They had 4 or 5 elevators to our floor levels, and the line was 20 to 40 persons waiting, as they only allowed 4 people per elevator per ride (again ok, it's Covid-19, I get it... just don't be in a hurry). We left early the next morning for our routine returning about 9ish that evening, the room had not been touched, beds not made etc. The bad part, we like fresh towels each day, so we had no clean towels for showers... called down for towels would have taken 2 hours, "maybe". They are under-staff and the person at the front desk (2 transfers and 45 minute hold time later...) said they just couldn't get to us. My wife had met her limit. We checked out, after full refund (2 more phone calls) and went over to SpringHill Suites on S Meadow... totally opposite experience here. If you have plenty of $'s, like to gamble, like crowds, and are a smoker... GSR is an ok place to stay.

Posted by , from Central Coast, California on Jun 16, 2020

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Comment from Hotel Management

Jun 16, 2020 by GSR

Our most sincere apologies for your recent experience at our Resort. These are not the guest service standards we strive to meet for our guests. Your comments and feedback will be sent to the proper departments for review to help ensure this is not an issue in the future. Thank you.

4 out of 5

Posted by on Jun 7, 2020

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Comment from Hotel Management

Jun 7, 2020 by GSR

Thank you for your feedback! We look forward to welcoming you again soon.

1 out of 5

Posted by on Mar 17, 2020

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Comment from Hotel Management

Mar 17, 2020 by GSR

Our apologies for your most recent experience. If you would like to discuss your stay further, please call directly. Thank you for your feedback.

1 out of 5
As soon as we walked into the room i saw a dirty sock slightly hidden under the bed, the end sitting benches were stained badly with what looked like body fluid and the coffee maker had stale water (?) In it. The walls were paper thin and you could hear people having simple conversation. The slot machines were on absorb, not even giving you an enjoyable experience even if you did loose your money. I will NEVER stay there again and for 360.00 for two nights it was a total rip off.

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by GSR

We apologize that your stay was not exceptional. If you have not already included comments regarding your stay, please feel free to reply to this message with any information regarding your rating. A management team member will review your message and reach out to you should we need additional information regarding your stay.

5 out of 5
Great service from beginning to end :) Great room (A Tower), clean, and perfect size for family of 4. So much to do if you have little children. Would definitely stay again!

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by GSR

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Needed Kleenex in bathroom. Check-in was great. Took Shuttle to Airport. Driver was fabulous.

Posted by , from Reno on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by GSR

Thank you for your feedback! We're glad to hear you enjoyed your most recent visit. Safe travels.

About the Grand Sierra Resort and Casino

Location 2500 E 2nd St, Reno, NV 89595

Property Features

Grand Sierra Resort and Casino offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 12 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 200000 square feet (18580 square meters) and includes a conference center. A casino, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Grand Sierra Resort and Casino. A roundtrip airport shuttle is free at scheduled times. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Reno resort.

  • 1 building
  • 1990 guestrooms or units
  • 27 levels
  • 12 dining venues
  • 10 bars or lounges
  • 3 coffee shops
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1978
  • Casino
  • Nightclub
  • Bar by the pool
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Airport: Reno-Tahoe Intl. Airport (RNO) (3.9 km / 2.4 mi)
  • Train station: Reno Station (4 km / 2.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Sierra Resort and Casino offers 1990 accommodations with hair dryers and irons/ironing boards. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Grand Café - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

The Grand Buffet - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Charlie Palmer Steak - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

California Pizza Kitchen - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cantina - This restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 14 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Beach volleyball on site
  • Casino nearby
  • Windsurfing nearby
  • Rafting nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Bowling alley on site
  • Sailing nearby

Spa Services

Spa at Grand Sierra has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 14
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 4:30 AM to midnight. Fees may apply. Contact the property in advance to get details.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled times from 4:30 AM to midnight. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Individually-wrapped food options are available for breakfast, lunch, and dinner

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Tourism fee: USD 2.00 per accommodation, per night
  • Resort fee: USD 33.84 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • Concierge/valet service

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Sierra Casino Featuring Summit Tower
  • Grand Sierra Casino Featuring Summit Tower Reno
  • Grand Sierra Resort & Casino Featuring Summit Tower
  • Grand Sierra Resort & Casino Featuring Summit Tower Reno
  • Grand Sierra Resort Reno
  • Grand Sierra Resort Casino Reno
  • Grand Sierra Reno
  • Grand Sierra
  • Grand Sierra Hotel Reno
  • Summit At Grand Sierra Hotel
  • Grand Sierra Resort Casino
  • Grand Sierra Casino Reno
  • Grand Sierra Casino
  • Grand Sierra Resort
  • Grand Sierra Resort Casino Featuring The Summit Tower
  • Grand Sierra Resort Casino
  • Grand Sierra And Casino Reno
  • Grand Sierra Resort and Casino Reno
  • Grand Sierra Resort and Casino Resort
  • Grand Sierra Resort and Casino Resort Reno

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.