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Hampton Inn & Suites Roanoke-Downtown

2.5-star property
27 Church Avenue SE, Roanoke, VA 1-855-201-7819
4.3 out of 5
Excellent!
See all 16 travelocity Reviews

"Friendly staff and clean. Convenient location. Would stay again. " More

By a verified traveler on Sat 06 Feb 2021

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Roanoke

City center stay

At this hotel, you'll be steps from Art Museum of Western Virginia and History Museum of Western Virginia. Center in the Square and Hopkins Planetarium are also within half a mile (1 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Traveling on business? Take advantage of the business center and free Internet in public areas. There's a gym on site, and laundry facilities and free newspapers are also offered.

Room, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$144* Per night/room Oct 3 - Oct 4

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Refrigerator & Microwave (Balcony)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Balcony)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hampton Inn & Suites Roanoke-Downtown ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites Roanoke-Downtown

Everyone (11) Couples (2) Family (3)
2 out of 5
Slowest check in ever

Posted by , from keller on Aug 23, 2021

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Comment from Hotel Management

Aug 30, 2021 by Samantha

We do apologize for any inconveniences that you may have encountered during the check in process. We hope you will give us another try in the future.

2 out of 5

Posted by on Jul 27, 2021

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4 out of 5

Posted by on Jul 18, 2021

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2 out of 5

Posted by on May 10, 2021

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Comment from Hotel Management

Jun 4, 2021 by Samantha

We are sadden that your stay didn’t go as planned. Please let us know what we can do to improve this so we can ensure your next visit is amazing.

5 out of 5

Posted by on Mar 23, 2021

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Comment from Hotel Management

Apr 26, 2021 by Ashley

Thank you for staying with us, we appreciate your positive feedback!

5 out of 5
Friendly staff and clean. Convenient location. Would stay again.

Posted by on Feb 6, 2021

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Comment from Hotel Management

Mar 2, 2021 by Ashley

Thank you so much for you positive feedback!

5 out of 5
Nice location everyone was super nice Would stay again

Posted by , from Anderson on Sep 10, 2020

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5 out of 5

Posted by on Jul 26, 2020

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Comment from Hotel Management

Aug 4, 2020 by Ashley

Thank you for staying with us we appreciate your positive feedback!

5 out of 5
great location and quality for the money easy to get to and the parking is connected to the building

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 1, 2020 by Ashley

Thank you so much for staying with us, we appreciate your feedback

5 out of 5
The staff was very polite and friendly. Room was spotless.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 25, 2019 by Ashley

Thank you for staying with us, we appreciate your feedback!

About the Hampton Inn & Suites Roanoke-Downtown

Location 27 Church Avenue SE, Roanoke, VA 24011

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. The business-friendly Hampton Inn & Suites Roanoke-Downtown also features a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available. A complete renovation of Hampton Inn & Suites Roanoke-Downtown was completed in 2016. This Roanoke hotel is smoke free.

  • 127 guestrooms or units
  • 3 levels
  • Built in 2016
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Roanoke Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hampton Inn & Suites Roanoke-Downtown offers 127 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 8.00 per day
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Roanoke Downtown Hotel
  • Hampton Inn Roanoke Downtown
  • Hampton & Suites Roanoke
  • Hampton Inn Suites Roanoke Downtown

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.