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4.0 out of 5

"Close to the Hospital and many restaurants. " More

By a verified traveler on Thu 13 Apr 2023

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Hotel Description

Hotel near University of Rochester in Rochester

Close to airport

Within 2 miles (3 km) of this Rochester hotel, you'll find Monroe Community College and Marketplace Mall. Bill Gray's Regional Iceplex and Fair and Expo Center are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a 24-hour gym on site, and a 24-hour front desk and dry cleaning are also provided.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$102* Per night/room Sep 28 - Sep 29

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Rochester Marketplace Inn ratings based on 19 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Rochester Marketplace Inn

Everyone (6) Couples (4) Family (7)
5 out of 5
Very clean hotel!

Posted by on May 15, 2023

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Comment from Hotel Management

May 15, 2023 by LA

Thank you

5 out of 5
Close to the Hospital and many restaurants.

Posted by on Apr 13, 2023

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Comment from Hotel Management

Apr 13, 2023 by LA

Thank you, We hope to see you again.

5 out of 5
Clean area. Comfortable room

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by LA

Thank you,We hope to see you again

5 out of 5
Staff was friendly. Room was clean. Breakfast had variety.

Posted by on Nov 13, 2022

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Comment from Hotel Management

Nov 14, 2022 by LA

Thank you, we hope to see you again.

4 out of 5
Room was clean. Bathroom needs an update.

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 15, 2022 by Matthew Intini

Thank you for reviewing your stay with us at the Best Western Rochester Marketplace Inn. Your feedback will help us make the necessary improvements to deliver our future guests a great stay. We hope that you will come back and experience one of our very clean rooms again!

2 out of 5
Nice staff. Breakfast was a bunch of premade packaged stuff in plastic. Bed was clean, but the room was very old. Would not stay here again.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by Brad DeLorme

Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brad DeLorme General Manager Best Western Rochester Marketplace Inn

5 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jun 27, 2021 by Jeremy Forty

Thank you for choosing to stay with us and thank you for your feedback.

5 out of 5
I felt the property was extremely clean and well taken care of. The staff in the service was excellent

Posted by on May 25, 2021

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Comment from Hotel Management

May 31, 2021 by Jeremy Forty

Thank you for choosing to stay with us and thank you for your feedback.

4 out of 5
I liked the bed ,nice and cozy also firm.i slept very good didnt wanted to leave.i didnt liked the bathroom to small,the sink were outside of into the bedroom .so if you go to the bathroom and come out to wash your hands into the middle of the night your bothering others are sleeping.over all the Hotel very clean ,I also had trouble with the shower but,someone came to turn it on.dont get 123 the shower is very hard to turn on.Over all. Best Western is the Best.

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 3, 2021 by Matthew Intini

Thank you so much for taking the time to review your stay with us at the Best Western Rochester Marketplace Inn. We appreciate and value your feedback. We are so happy that you enjoyed your stay with us and that the bed was nice and cozy so you could get a good night's sleep. We apologize that you experienced some difficulty with the shower in your room. I can assure you will have that addressed and fixed promptly. We hope that you will come back soon and visit us again! We are already looking forward to your next stay!

2 out of 5
We were woken up in the middle of the night by loud and violent neighbors and we had to leave.

Posted by on Feb 26, 2021

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Comment from Hotel Management

Feb 27, 2021 by Matthew Intini

Thank you so much for taking the time to review your stay with us at the Best Western Rochester Marketplace Inn. We appreciate and value your feedback. We are so sorry that you had a bad experience during your stay. We apologize that your neighbors were very loud and caused you to leave your room. We as a hotel take noise complaints and guest safety very seriously. I can assure you that all matters brought to our attention regarding a guest's stay are handled promptly and appropriately. We hope that you will come back and give us another chance to give you suburb service. We look forward to the opportunity.

About the Best Western Rochester Marketplace Inn

Location 940 Jefferson Rd, Rochester, NY 14623

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Rochester Marketplace Inn. Self parking is free. This Rochester hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Marketplace
  • Best Western Marketplace Inn
  • Best Western Marketplace Inn Rochester
  • Best Western Marketplace Rochester
  • Best Western Rochester
  • Best Western Rochester Marketplace
  • Best Western Rochester Marketplace Inn
  • Marketplace Inn
  • Rochester Best Western
  • Best Western Marketplace Hotel Rochester
  • Best Rochester Marketplace
  • Best Western Rochester Marketplace Inn Hotel
  • Best Western Rochester Marketplace Inn Rochester
  • Best Western Rochester Marketplace Inn Hotel Rochester
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.