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4.6 out of 5

"We were impressed with the hotel itself. Our actual room, the common areas, check in area, bar, etc were all very clean and nicely decorated. The staf ... " More

By a verified traveler on Sun 27 Jun 2021

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Hotel Description

4-star hotel near Bill Gray's Regional Iceplex

Near the airport

Within 2 miles (3 km) of this Rochester hotel, you'll find Bill Gray's Regional Iceplex and Marketplace Mall. Nazareth College and Rochester Institute of Technology are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149* Per night/room Sep 5 - Sep 6

Standard, One King and One Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard, Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One King Bed, Accessible, Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Rochester ratings based on 19 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Rochester

Everyone (5) Couples (3) Family (1)
2 out of 5
One elevator was broken which caused bottlenecks. The room door wouldn’t open with the key. The engineer showed us the “trick” to opening the door by pushing with our shoulder as it wasn’t square. We asked for a different room and we’re declined. The room was worn and could have used a refresh. Very disappointed as Double Trees have a good reputation.

Posted by on May 22, 2022

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5 out of 5
We were impressed with the hotel itself. Our actual room, the common areas, check in area, bar, etc were all very clean and nicely decorated. The staff was especially friendly, both at check in and in the bar area. The hotel itself is very spacious and just a delight to walk through. I would maybe recommend a magnifying wall mirror in the individual bathrooms, but that would probably be my only “critique “! If we need to stay in the Rochester area again, we will choose to stay here even over similar hotels closer to the University area! Definitely book your stay here!!

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 28, 2021 by Cligus

Thank you for staying with us and we hope to see you again!

5 out of 5

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jul 7, 2021 by cligus

Thank you for staying with us!

5 out of 5
The beautiful plants and flowers .pool was great

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 9, 2021 by cligus

We are glad that you enjoyed your stay and hope to see you again!

5 out of 5

Posted by on Jul 7, 2020

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Comment from Hotel Management

Jul 7, 2020 by cligus

Thank you for staying with us and we hope to see you again in the future!

5 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 7, 2019 by cligus

Thank you for staying with us.

4 out of 5
The front desk and restaurant staff were very friendly and willing to assist you with any question.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by Cligus

We appreciate your feedback. Thank you for staying with us.

5 out of 5
Very clean only problem were the black nats around and in the pool

Posted by on Feb 24, 2019

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Comment from Hotel Management

Mar 4, 2019 by Tim Elie

Thank you for your review, sorry about the Nats. It was being addressed and treated. Tim Elie General Manager

4 out of 5

Posted by on Feb 22, 2019

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Comment from Hotel Management

Apr 1, 2019 by carolyn

Thank you for staying with us and we hope to see you again in the future!

5 out of 5

Great hotel in great location!

Location: Great canal for running relatively close. Lots of restaurant options very close.
My family and I came to Rochester for a weekend wedding reception. The DoubleTree was an excellent choice for a hotel as it was conveniently located and a nice location. Although they are renovating, the facility is kept tidy and it wasn't noisy at all. The pool was great for morning swims with my daughter. And the hotel staff was excellent! I asked for recommendations of where to run the area (I am training for a marathon) and they took their time to give me recommendations and show me exactly how to get to the places they mentioned. I would definitely stay here again if I was ever in the area.

Posted by , from Bronx, NY on Aug 6, 2015

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About the DoubleTree by Hilton Rochester

Location 1111 Jefferson Rd, Rochester, NY 14623

Property Features

DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 10000 square feet (900 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. A roundtrip airport shuttle (available on request) and an area shuttle are free. Self parking is free. This 4-star Rochester hotel is smoke free.

  • 1 building
  • 248 guestrooms or units
  • 6 levels
  • 10000 sq ft of conference space
  • 900 sq m of conference space
  • Built in 1985
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Grocery service (free)
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.

The Atrium Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 21
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.95 for adults and USD 8.95 for children (approximately)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Rochester
  • DoubleTree Hilton Rochester
  • DoubleTree Rochester
  • Hilton DoubleTree Rochester
  • Hilton Rochester
  • Rochester DoubleTree
  • Rochester DoubleTree Hilton
  • Rochester Hilton
  • Strathallan Hotel Rochester
  • DoubleTree Hilton Rochester Hotel
  • DoubleTree by Hilton Rochester Hotel
  • DoubleTree by Hilton Rochester Rochester
  • DoubleTree by Hilton Rochester Hotel Rochester

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 9:00 AM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.