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4.7 out of 5

"Very friendly and clean, love being on the river . " More

By a verified traveler on Mon 30 Aug 2021

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Hotel Description

3-star hotel near University of Rochester

In Rochester

Within a 10-minute walk of the hotel, you'll find Genesee River and University of Rochester. Genesee Valley Park and Strong Memorial Hospital are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the 24-hour business center, laundry service, and conference space. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Suite, 1 Bedroom, Accessible, Kitchen (Mobil, Roll Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$144* Per night/room Oct 30 - Oct 31

Suite, 2 Bedrooms, Kitchen, River View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Accessible, Kitchen (Mobil, Tub)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, Kitchen

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Staybridge Suites Rochester University, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Staybridge Suites Rochester University, an IHG Hotel

Everyone (5) Couples (2) Family (3)
5 out of 5
Very friendly and clean, love being on the river .

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 30, 2021 by Joanne G

Thank you for the 5 Star Review. Our staff loves meeting our guest and providing a clean and comfortable environment. Glad you loved the view of Genesee River!

5 out of 5
Staff was friendly and helpful

Posted by on Jun 15, 2021

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5 out of 5

Posted by on May 19, 2021

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Comment from Hotel Management

May 26, 2021 by Joanne G

Thank you for your 5 star review! We are glad we exceeded your expectations. When traveling to Rochester in the future, we look forward to you booking with us again.

5 out of 5

Posted by on Mar 13, 2020

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4 out of 5

Posted by on Nov 5, 2019

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5 out of 5
Very comfortable room with pretty view of the river! Also very quiet -- had a great night's sleep! Super convenient to the airport and the University of Rochester.

Posted by on Sep 14, 2019

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5 out of 5

Posted by on May 22, 2019

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Comment from Hotel Management

Jul 2, 2019 by Skylar

So glad you enjoyed

5 out of 5
Excellent breakfast and Happy Hour (and complimentary dinner) with wine and an open tap of excellent IPA. Great location for walking along adjacent river b

Posted by on May 12, 2019

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Comment from Hotel Management

Jul 2, 2019 by Skylar

So glad you were able to enjoy our many wonderful amenities including Social Hour! That Three Heads The Kind goes perfect after a long days work!

5 out of 5
Loved the location with view of river and university

Posted by on Feb 10, 2019

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2 out of 5

Dirty room... Not happy at all

My two teenage kids and I arrived at the hotel for late check-in at 11:30pm. I had reserved a one bedroom suite. The staff was very prompt and kind. However, the room was a disappointment. We went to check out the room before we unloaded the car. I quickly noticed the bathroom was covered in short 2-3 inch black hairs all over the floor, in the tub, and in the sink. The mirror above the sink was dirty with spray from your toothbrush while brushing or flossing. In the bedroom the bed cover was covered with those same black hairs. Which was either from a dog or a quickly balding man. The TV screen had streaks on it. The carpet was not vacuumed it had crumbs and lint pieces on it in the main area and in the bedroom. The kitchette sink was dirty it had dried food in it. I went to the front deck and asked if there was another compareable room we could change to and explained all of these things to her. She seemed genuinely apologetic and quickly checked to see if she had another room.... she did not. She wrote down a complaint. Then offered to clean the room for us. I said it would be nice if the bathroom was swept and the carpet vacuumed, I told her I would wipe down the sinks, countertop, and tub. So while we gathered our things from the car she swept and vacuumed our room. She did apologize repeatedly, but it is very frustrating to have to clean our own room when I paid close to $600 for three nights. No compensation or inquiry from a manager or supervisor was given.

Posted by , from Watertown, NY on Jul 19, 2016

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About the Staybridge Suites Rochester University, an IHG Hotel

Location 1000 Genesee St, Rochester, NY 14611

Renovations + Closures

The following facilities or services will be unavailable from February 1 2022 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Shuttle services

Property Features

There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. A 24-hour fitness center, a library, and a terrace are also featured at the business-friendly Staybridge Suites Rochester University, an IHG Hotel. Self parking is free. This 3-star Rochester hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 5 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Rochester Station (6.1 km / 3.8 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Staybridge Suites Rochester University, an IHG Hotel offers 88 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per night (maximum USD 150 per stay)
  • Weight limit: 80 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night (maximum USD 150 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rochester Staybridge Suites
  • Staybridge Suites Rochester
  • Staybridge Suites Rochester University
  • Staybridge Suites University
  • Staybridge Suites University Hotel
  • Staybridge Suites University Hotel Rochester
  • Staybridge Suites Rochester University Hotel Rochester
  • Staybridge Suites Rochester University Aparthotel
  • Staybridge Suites University Aparthotel
  • Staybridge Suites Rochester University Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.