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4.7 out of 5

"The concierge was friendly and the room was clean. " More

By a verified traveler on Mon 30 Nov 2020

Hotel Description

3-star hotel near City Mall

City center stay

Your stay at this Cacique hotel places you within 3 miles (5 km) of City Mall and Alajuela Cathedral. Central Park and Estadio Alejandro Morera Soto are also within 3 miles (5 km).

Free shuttle, parking

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Free self parking, a garden, and a computer station are also offered.

Free WiFi, LCD TVs

The 100 soundproofed guestrooms offer free WiFi and 24-hour room service. LCD TVs come with cable channels, and other amenities include premium bedding and coffee/tea makers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Wheelchair)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express San Jose Costa Rica Airport ratings based on 16 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express San Jose Costa Rica Airport

Everyone (13) Business (1) Couples (1)
5 out of 5
The concierge was friendly and the room was clean.

Posted by , from York, Pa on Nov 30, 2020

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5 out of 5

Posted by on Feb 12, 2020

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5 out of 5

Posted by on Jan 14, 2020

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2 out of 5
I wasn’t crazy about the bugs in the bed - so far nothing has been done

Posted by on Nov 17, 2019

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Comment from Hotel Management

Dec 6, 2019 by Guest Relations Manager

Dear guest, thank you for sharing your comments about your stay at our hotel. We are truly sorry and distressed to learn that you found bugs in the bed and that nothing has been done about it. Please accept our most sincere apologies for this. We assure you that we are as baffled as you by this because our quality standards are and have always been very high and strict and are alwyas very carefully followed and observed. Our facilities are always fumigated every couple of months by a very reputable outside fumigating company which guarantees the effectiveness off the job they do. We would like to know as soon as possible when was it that you reported this issue to our front desk staff so that we can find out the reason why they have not checked the room for bugs and see to it immediately; we also need to know your room number so it can be thoroughly checked. Once again, we apologize for the inconvenience and we hope to hear from you very soon so that our Management can take the necessary measures as quickly as possible. It was a pleasure being at your service. Thank you for your visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager

5 out of 5
Everyone was nice breakfast good! Nice mix of options.

Posted by on Nov 15, 2019

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Comment from Hotel Management

Dec 6, 2019 by Guest Relations Manager

Dear guest, thank you so much for sharing such lovely comments about your stay with us. It is truly awesome that it was so good because we always do everything we can to ensure that our guests have a wonderful hotel experience. We are delighted that you liked our complimentary daily breakfast so much because our Food & Beverages Staff always strive to make it as delicious and as varied as possible in order to satisfied our guests' different tastes and palates. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back very soon. Best regards. Marjorie Espinoza. Guest Relations Manager

5 out of 5

Posted by on Oct 18, 2019

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4 out of 5

Posted by on Aug 3, 2019

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5 out of 5
The wheelchair accessible room was very good. The bed was a bit high for transferring, but the bathroom was well designed.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 27, 2019 by Guest Relations Manager

Dear guest, thank you so much for sharing your delightful review. We are very happy that you stay at our hotel was so good and that you were more than pleased with our accommodations and services since there is nothing more important to us than our guests' total comfort, satisfaction and well being. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again in the very near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager

5 out of 5
Overall an amazing place, great location and convenient.

Posted by on Mar 1, 2019

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Comment from Hotel Management

Mar 7, 2019 by Guest Relations Manager

Dear Albert, thank you for sharing your delightful comments about your stay with us. It is truly rewarding that it was so good and that you found our hotel to be such an amazing place because there is nothing we want more than to see our guests totally comfortable and satisfied. We are more than happy to learn that our location was so convneeint for you. By being less than a mile away from the airport and right across our parking lot from several car rentals, from a couple of restaurants and from a casino with a huge sports bar, we ensure that our guests are going to have everything they might need right at the tip of their fingers. It was a pleasure being at your service. Thank you for making us your hotel of choice. We will definitely be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

5 out of 5
Hotel very close to the airport, nice, clean, nice pool, very good breakfast.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 4, 2019 by Guest Relations Manager.

Dear Guest, thank you so much for posting your awesome comments about your stay at our hotel. We are delighted that it was such a success because nothing is more important than our guests' total comfort, satisfaction and well being. We strive to provide our guests with everything they might need so we can assure you that our you will always find our premises very nice and comfortable and our services nothing less than excellent (like our delicious complimentary daily breakfast among many others). It was a pleasure being at your service. We hope to see you back soon. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

About the Holiday Inn Express San Jose Costa Rica Airport

Location 1 Km E from Juan SantaMaria Airport, Rio Segundo, Alajuela

Property Features

Holiday Inn Express San Jose Costa Rica Airport offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A roundtrip airport shuttle is free (available 24 hours). Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express San Jose Costa Rica Airport. Self parking is free. Smoking is allowed in designated areas at this 3-star Rio Segundo hotel.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • Built in 1994
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (1.5 km / 0.9 mi)
  • Train station: San Antonio de Belen Station (9 km / 5.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express San Jose Costa Rica Airport offers 100 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property offers onsite health screenings (PCR screenings for COVID-19) for a surcharge. Reservations for screenings are required.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CRC 5400.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CRC 5400.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Jose Hotel Costa San Airport Rica
  • Holiday Inn Express San Jose Costa Rica Airport
  • Holiday Inn Express San Jose Costa Rica Airport Hotel Alajuela
  • Holiday Inn Express San Jose Costa Rica Airport Hotel
  • Holiday Inn Express San Jose Costa Rica Airport Alajuela
  • Express San Jose Costa Rica
  • Holiday Inn Express San Jose Costa Rica Airport Hotel
  • Holiday Inn Express San Jose Costa Rica Airport Rio Segundo
  • Holiday Inn Express San Jose Costa Rica Airport Hotel
  • Holiday Inn Express San Jose Costa Rica Airport Rio Segundo
  • Hotel Holiday Inn Express San Jose Costa Rica Airport
  • Express San Jose Costa Rica

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.