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4.6 out of 5

"Old school classic hotel. Lots of charm great staff You will have to use the valet parking " More

By a verified traveler on Sun 29 Dec 2019

Hotel Description

4-star historic hotel near Frye Art Museum

Downtown Seattle stay

A stay at this Downtown Seattle hotel places you steps from Virginia Mason Medical Center and within a 5-minute walk of Frye Art Museum. Harborview Medical Center and Swedish Medical Center are also within half a mile (1 km).

Business services

This hotel features 2 bars/lounges and a 24-hour fitness center. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Enjoy a meal from the restaurant and perks like free WiFi.

Free Internet, comfy beds

The 76 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Comforts include Egyptian cotton sheets and down comforters, while refrigerators and coffee/tea makers provide the conveniences of home. Housekeeping is available on request.

Sorrento Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ravello Studio Suites

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Sorrento ratings based on 15 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Sorrento

Everyone (12) Couples (2) Family (1)
4 out of 5

Posted by on Mar 9, 2020

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5 out of 5

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 18, 2019 by Jorie, Guest Experience Supervisor

Thank you for your review of your recent stay with us at Hotel Sorrento! It was such a pleasure to have you as our guest.

5 out of 5
It was our first time in Seattle and we were very pleased with the friendliness and helpfulness of the staff, Jackie, at the front desk welcomed us with an excellent sense of humor and willingness to take her time to point out places to see and best ways to get there. Our housekeepers Lo and Sophia were also very cheerful and made us feel welcome and right at home, They were a pleasure to talk with. There was an lamp outlet that was not working , but it was taken care of right away. The Hotel is a beautiful old hotel built in 1909, that has been renovated since, with a charming exterior and elegant mahogany panelled fireside room and bar across from the front desk. The hotel is located about 10 blocks from the waterfront but the bus stop is very close to the hotel on Madison and can take you down within 2 blocks of the waterfront, Also, Uber seemed to be everywhere and only takes a few minutes wait for a ride if you have the Uber app on your cell phone. If you do plan to walk down to the waterfront and back, have some comfortable walking shoes for walking down some hllls and up some hills to get back. The walk each way is about 15 minutes, Over all we enjoyed our stay there very much and it helped make our 40th anniversary one we will always remember.

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 7, 2019 by Jackie Weber-Evening Guest Service Manager

Thank you for the lovely review. I am so glad you enjoyed your stay at Hotel Sorrento and hope you'll come visit us whenever you're in Seattle.

5 out of 5

Posted by on May 4, 2019

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Comment from Hotel Management

May 5, 2019 by Jacob Byrd - Front Office Manager

Thank you for taking the time to leave your feedback! We hope to welcome you back in the near future!

5 out of 5
Loved the beautiful woodwork. Great ambiance. Fireside room was so welcoming. Comfortable furniture and a lovely spot to enjoy complimntar glass of wine in front of the fireplace. Very romantic!

Posted by on Apr 10, 2019

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Comment from Hotel Management

Apr 14, 2019 by Jacob Byrd

Thank you for your feedback! I am delighted to hear that you thoroughly enjoyed your stay with us! We hope to have the opportunity to welcome you back in the near future!

5 out of 5
luke warm showers on sixth floor because boiler is in basement and hot water is not circulated. noisy in room heater. only one thin blanket.

Posted by , from stockholm on Feb 16, 2019

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3 out of 5
no hot water...luke warm... desk says boiler is in basement and "there's plenty of hot water." but it takes half an hour to get to the room

Posted by on Feb 15, 2019

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4 out of 5

Posted by on Nov 20, 2018

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5 out of 5
clean, elegant with helpful staff, what's not to love!

Posted by , from 98368 on Sep 11, 2018

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Comment from Hotel Management

Sep 14, 2018 by Helena Khu, Marketing Manager

Thank you for the review! We are so glad to know that you found our hotel elegant. We hope to welcome you back again soon!

3 out of 5

beautiful old building, great staff ,good location

Pros: good location, beautiful building, great service. Beds comfortable. Cons: old building not updated. Air conditioning unit half hanging to ground, no hot water in shower( just lukewarm), tv did not work. They came right up to fix tv and people are very friendly. My room was very small and right next to elevator , right above entrance to hotel so always a lot of noise with people coming and going. The bathroom was so small I hit my head on sink when sitting to use toilet. I imagine bigger rooms in a better location are nicer.

Posted by on Jul 17, 2018

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Comment from Hotel Management

Jul 18, 2018 by Brittany Dorland, Director of Operations

Good Day, Thank you for taking the time to share feedback about your recent stay. I sincerely apologize for the inconveniences you experienced. I am happy to hear that the team was able to take good care of you. We hope you give us another opportunity to serve you in the future. Sincerely,

Renovations + Closures

This property is closed from November 30 2020 to March 31 2021 (dates subject to change).

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1800 square feet (167 square meters) and includes conference space. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Hotel Sorrento. For a fee, parking is available. This Mediterranean Seattle hotel is smoke free.

  • 1 building
  • 76 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • 1800 sq ft of conference space
  • 167 sq m of conference space
  • Built in 1909
  • Dining venue
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Seattle - Tacoma Intl. Airport (SEA) (23 km / 14.3 mi)
  • Train station: King Street Station (1.7 km / 1.1 mi)
  • Metro station: University Street Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Sorrento offers 76 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Seattle hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Hotel Sorrento has a restaurant on site.

Stella. - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Fireside Room - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Marina nearby
  • Parasailing nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 50 per accommodation, per stay (maximum USD 60 per stay)
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.95 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 25 per person (approximately)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay (maximum USD 60 per stay)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sorrento
  • Sorrento Hotel
  • Sorrento Hotel Seattle
  • Sorrento Seattle
  • Hotel Sorrento Seattle
  • Sorrento
  • Hotel Sorrento Hotel
  • Hotel Sorrento Seattle
  • Hotel Sorrento Hotel Seattle

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.