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"As expected & was satisfied overall. Acceptable value. " More

By a verified traveler on Mon 27 Jan 2020

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Hotel Description

West Springfield guestrooms with comfy beds

Near the airport

Within 3 miles (5 km) of this West Springfield hotel, you'll find Holyoke Mall and Josiah Day House. Also, Westfield River is within 3 miles (5 km) and Baystate Medical Center is within 6 miles (10 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, comfy beds

The 111 guestrooms have flat-screen TVs with cable channels and offer free WiFi and pillowtop beds. Free long-distance calls, free local calls, and hair dryers are also available. Housekeeping is available once per stay.

Standard Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$77* Per night/room Nov 1 - Nov 2

Deluxe Room, 2 Double Beds (Smoke Free)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Roof Inn PLUS+ West Springfield ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Red Roof Inn PLUS+ West Springfield

Everyone (16) Couples (1) Family (9)
1 out of 5
My heat was broke the draws fell out as I walked by, it was a smoke free room and my sheets were like sleeping on a ashtray. The front desk they would have someone fix it, and no one came in.

Posted by on Feb 8, 2021

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Comment from Hotel Management

Feb 19, 2021 by Lis. D

Thank you for taking the time to post a review on your recent stay at Red Roof Plus West Springfield. I am sorry that your experience did not meet your expectations. I also express my apologies for the heat issue and broken drawers. Anytime you experience a problem with your room please make our front desk aware so we can move your room and offer you a complimentary upgrade. Again, we apologize for any inconvenience in which may have occurred.

5 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 19, 2020 by Lis D.

Thank You for taking the time to post a review on your recent stay at Red Roof Plus West Springfield. We truly value your feedback and appreciate your business. We look forward to seeing you next time you are in the area. Thank You!

4 out of 5
As expected & was satisfied overall. Acceptable value.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Feb 19, 2020 by Lis D.

Thank You for taking the time to post a review on your recent stay at Red Roof Plus West Springfield. We truly value your feedback and appreciate your business. We look forward to seeing you next time you are in the area. Thank You!

5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 18, 2019 by Lis D.

Thank you for taking the time to post a review on your recent stay with us. We look forward to seeing you soon! Thank You!

2 out of 5

Posted by on Oct 20, 2019

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Comment from Hotel Management

Nov 18, 2019 by Lis D.

Thank You for posting a review on your recent stay at Red Roof Plus, West Springfield, MA. We look forward to seeing you again in the near future. Thank You!

3 out of 5
It was lacking in amenities. Hard to get to anything.

Posted by on Sep 25, 2019

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Comment from Hotel Management

Nov 18, 2019 by Lis D.

Thank you for taking the time to post a review regarding your recent stay at Red Roof Plus, West Springfield, MA. I have passed on your comments to our staff to review. We look forward to accommodating you in the near future. Thank You!

4 out of 5
Conveniently located to our places of interest and travel needs

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 27, 2019 by Craig

Thanks for staying with us. Glad that you liked our location.

5 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 4, 2019 by Craig U

Thank you for staying with us. We are happy you enjoyed your stay.

5 out of 5
Location, configuration of the room and price, and that it is a non smoking property.

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 29, 2019 by Craig U

Thank for staying with us. We are happy that you enjoyed everything

3 out of 5
There were 3 used wash cloths hanging on the shower rod when I checked in.

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 29, 2019 by Craig U

Thank your for staying with us. I apologize for the lack of attention by the housekeeper, that should never happen.

About the Red Roof Inn PLUS+ West Springfield

Location 1254 Riverdale Street, West Springfield, MA 01089

Property Features

As a guest of Red Roof Inn PLUS+ West Springfield, you'll find coffee/tea in a common area and a television in a common area. Public spaces have free WiFi. Self parking is free. This West Springfield hotel is smoke free.

  • 111 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1988
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (6.8 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

Red Roof Inn PLUS+ West Springfield offers 111 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided once per stay.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Cribs (free)
  • Housekeeping (once per stay)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property allows guests 18 or over to check in with valid military ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 80 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0007233250

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0007233250. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Red Roof - RediClean. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0007233250

Hotel Names

  • Red Roof Inn Hotel West Springfield
  • Red Roof Inn West Springfield
  • Red Roof Inn West Springfield Hotel West Springfield
  • Red Roof PLUS West Springfield Hotel
  • Red Roof PLUS West Springfield
  • West Springfield Red Roof Inn
  • Red Roof Inn PLUS West Springfield Hotel
  • Red Roof Inn PLUS West Springfield
  • Red Roof Plus West Springfield
  • Red Roof Inn PLUS+ West Springfield Hotel
  • Red Roof Inn PLUS+ West Springfield West Springfield
  • Red Roof Inn PLUS+ West Springfield Hotel West Springfield

You should know

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.