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4.4 out of 5

"Very clean and nice I love the on demand options in the room " More

By a verified traveler on Wed 06 May 2020

Hotel Description

Enjoy free breakfast at this Chicopee hotel

In Chicopee

You'll be within 2 miles (3 km) of Chicopee Falls Dam and 6 miles (10 km) of Indian Motorcycle Museum with a stay here. Holyoke Heritage State Park and Canal Gallery are also within 6 miles (10 km).

Renovated in 2018

This hotel features an indoor pool and a 24-hour fitness center. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. A 24-hour business center, a snack bar/deli, and a picnic area are also on offer.

Free Internet, LED TVs

Boasting comforts like premium bedding and down comforters, the 108 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Free local calls and ironing boards are also available. Weekly housekeeping is available.

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$97* Per night/room May 29 - May 30

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Chicopee Springfield ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Chicopee Springfield

Everyone (5) Couples (4) Family (12)
5 out of 5
Very clean and nice I love the on demand options in the room

Posted by on May 6, 2020

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5 out of 5
I did not like that the soap/shampoo/conditioner is in containers that were difficult to get the products out of (difficult to squeeze)....

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 23, 2020 by Helder Serrazina - Guest Services

Dear Guest, We appreciate your awesome review! We will be referring your suggestion to General Management, and hope to have the opportunity to host you again. Best Regards

5 out of 5
Very environmentally friendly with a modern room design and very comfortable beds.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 30, 2020 by Helder Serrazina

Dear Guest, Thank you for your kind review. We look forward to host you again soon! Please reach out in case we can be of assistance. Best Regards, Front-Office

4 out of 5
It was perfect for our needs. There is a fun quirkiness about the hotel. Very clean. Beds were comfortable. If I were to rebook at a tru by Hilton I would request a top floor room. The lack of carpeting makes it a little noisy. The people above us did a lot of heavy walking back and forth all night. Also we had to call to get hot water turned on. Not sure what was up with that.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 18, 2019 by Nicole

Thank you for the excellent rating! We are Tru-ly glad you enjoyed your stay. We hope to see you back again soon.

5 out of 5

Posted by on Oct 26, 2019

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Comment from Hotel Management

Nov 17, 2019 by Nicole

Thank you for the excellent rating!

3 out of 5
It was modern and friendly with a recreation area in the lobby but we reserved a room with a walk-in shower as my mother in law is handicapped, and received a tub even after telling the front desk we needed a room with the shower. We received the wrong keys to check in at the beginning, the beds were not comfortable and felt like they were not true queen sized beds... the mattresses slipped on the platform beds, and my mother in law almost fell off. Then upon checkout we discover that my bank card we used to reserve the room was charged and so was my mother in laws card that was used to pay for the room. Now I have pending charges waiting to drop off for like $150. Not really happy. Don’t think we will return.

Posted by on Oct 11, 2019

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Comment from Hotel Management

Oct 14, 2019 by Nicole

We are sorry to hear of your experience and urge you to reach out to a member of our management to further discuss your stay. We do hope you’ll considering staying with us again.

5 out of 5

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 26, 2019 by Nicole

Thank you for the perfect rating.

5 out of 5
I like everything about this hotel , from being so clean smelling so good to all features in the lobby to the cute Smoking area I just fell in love with this hotel

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 29, 2019 by Nicole

We are TRUly glad to hear you fell in love with our hotel. We’ve designed Tru for customers just like you! Thank you for staying. Hope to see you again.

5 out of 5
The bedding was wonderful. Where can I get sheets like those?

Posted by on Sep 2, 2019

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Comment from Hotel Management

Oct 8, 2019 by Nicole

Our beds are so soft! We think they’re the best! Thank you for your comments. If you’d like to reach out to a member of Management we could direct you on how to purchase our items!

3 out of 5
Trendy, new, clean. Staff at check in were not friendly. Beds were uncomfortable.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 1, 2019 by Nicole

We are sorry to hear you did not find our beds comfortable. We are glad that you enjoyed the rest of your stay!

About the Tru by Hilton Chicopee Springfield

Location 440 Memorial Dr, Chicopee, MA 01020

Property Features

Tru by Hilton Chicopee Springfield offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite 24-hour business center. Tru by Hilton Chicopee Springfield also features a picnic area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. A complete renovation of Tru by Hilton Chicopee Springfield was completed in 2018. This Chicopee hotel is smoke free.

  • 1 floor
  • 108 guestrooms or units
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hartford, CT (BDL-Bradley Intl.) (43.2 km / 26.8 mi)
  • Train station: Holyoke Station (7.2 km / 4.5 mi)
  • Parking: Free self parking

Room Amenities

Tru by Hilton Chicopee Springfield offers 108 accommodations with irons/ironing boards and blackout drapes/curtains. Beds feature down comforters and premium bedding. 55-inch LED televisions come with premium cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

  • LED television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Tax ID - C0004550610. Noise-free guestrooms cannot be guaranteed. Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0004550610. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Hilton CleanStay
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Tax ID - C0004550610
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Tru Hilton Chicopee Springfield Hotel
  • Tru Hilton Springfield Hotel
  • Tru Hilton Chicopee Springfield
  • Tru Hilton Springfield
  • Tru Hilton Chicopee Springfie
  • Tru by Hilton Chicopee Springfield Hotel
  • Tru by Hilton Chicopee Springfield Chicopee
  • Tru by Hilton Chicopee Springfield Hotel Chicopee

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.