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Hotel Grand Chancellor Townsville

4.5 star property
4.5-star hotel near Queensland Country Bank Stadium

Choose dates to view prices

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout drapes
Aerial view
Daily buffet breakfast (AUD 29 per person)
Lobby
Executive Suite | Bathroom | Shower, free toiletries, hair dryer, towels
Reviews
8.6

Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Popular LocationCastle Hill11 min walk
  • Popular LocationMagnetic Island Ferry Terminal14 min walk
  • Popular LocationQueensland Country Bank Stadium17 min walk
  • AirportTownsville, QLD (TSV)14 min drive

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

9.3/10 Wonderful
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout drapes

Standard King

9.3/10 Wonderful
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

10/10 Exceptional
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

9.6/10 Exceptional
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

9.6/10 Exceptional
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property
Grand Hotel and Apartments Townsville
Pool
Free WiFi
Air conditioning
Gym
4.4 out of 5, Excellent, (999)
The price is $120
per night
$132 total
includes taxes & fees
Jun 7 - Jun 8
Grand Hotel and Apartments Townsville

About the neighborhood

Townsville

City center stay.With a stay at this Townsville hotel, you'll be steps from Perc Tucker Regional Gallery and within a 10-minute walk of Maritime Museum of Townsville. Museum of Tropical Queensland and Cultural Centre Townsville are also within half a mile (1 km).

What's nearby

  • Castle Hill - 11 min walk
  • The Strand Beach - 13 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Queensland Country Bank Stadium - 17 min walk
  • Townsville Entertainment & Convention Centre - 3 min drive

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • The TapHouse Townsville - 3 min walk
  • City Lane & City Arcade - 3 min walk
  • Cowboys Leagues Club - 2 min walk
  • Empire Alternacade and Events - 4 min walk
  • Betty Blue & the Lemon Tart - 5 min walk

About this property

Hotel Grand Chancellor Townsville

4.5-star hotel near Queensland Country Bank Stadium
Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Meeting rooms
  • Built in 1976
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Contactless check-out is available.


WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

How close is Hotel Grand Chancellor Townsville to the airport?

Hotel Grand Chancellor Townsville is 4.2 mi (14-min drive) away from the Townsville, QLD (TSV) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on May 26, 2024 start from $91.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Grand Chancellor Townsville have an airport shuttle?

Airport shuttle services are not available at Hotel Grand Chancellor Townsville.

How close is Hotel Grand Chancellor Townsville to the beach?

This hotel is a short 13-minute walk from The Strand Beach and 2.2 mi (9-min drive) from Pallarenda. Don't forget your sunscreen!

Does Hotel Grand Chancellor Townsville offer free breakfast?

Free breakfast isn’t provided at Hotel Grand Chancellor Townsville, but buffet breakfast is offered for a fee of AUD 29 for adults and AUD 14.50 for children.

Is there a casino at Hotel Grand Chancellor Townsville?

No, there is no casino at this hotel.

What time is check-in at Hotel Grand Chancellor Townsville?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

Is there free parking at Hotel Grand Chancellor Townsville?

Free parking is not available at this hotel. Self parking is available for AUD 15.00 per day.

Does Hotel Grand Chancellor Townsville have a pool?

Hotel Grand Chancellor Townsville features an outdoor pool.

Does Hotel Grand Chancellor Townsville have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Grand Chancellor Townsville have a spa?

There are no spa services available at this hotel.

How close is Hotel Grand Chancellor Townsville to downtown Townsville?

Hotel Grand Chancellor Townsville is 0.1 mi away from Townsville.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 966 reviews" "
Rating 8 - Good. 363 out of 966 reviews" "
Rating 6 - Okay. 98 out of 966 reviews" "
Rating 4 - Poor. 35 out of 966 reviews" "
Rating 2 - Terrible. 21 out of 966 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kylie

Stayed 1 night in Feb 2024

8/10 Good

Yoshihiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 1 night in Feb 2024

2/10 Terrible

Jacinta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My partner, daughter and I stayed in your hotel last night in room 1905 and we were not satisfied with the condition of the room or your hotel. After not having power for 3 nights we though we would have a stay at a hotel and choose the HGC as it was classed as a 4 star hotel and was at the centre of everything, where we could come and relax and cool down for the day. We couldn't have been much further from the truth, the room was dirty, windows not cleaned, slippers mouldy, dampness in the bathroom and no pool to cool down as it was under repair, that part I completely understand as these things happen but there was no mention of this on your website or even when we checked in, giving us the chance to go else where that did have an operational pool and the chance to cool down in another pool. So we though we would go and cool down in the room, well that was another mistake, as the AC in the room was not cooling, we though maybe the heat coming through the windows, so we closed the curtains and went for dinner, only to come back to still a warm room. We called the front desk who came and looked at the AC and instead gave us a fan to cool us down. Unfortunately to pay the price we did to sleep in a warm room when we could have done that at home was not the experience nor the lack of sleep that I expected.
Stayed 1 night in Jan 2024

10/10 Excellent

Hamish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tara

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location and the buffet breakfast was good. Rooms need maintance done, carpet had holes in it, room had not been cleaned well, hotel smelt musty including our room so we had to sleep with the balcony door open (not ideal in Summer), I can’t even describe the state of the shower (wasn’t dirty as such but just very run down). It really wasn’t like in the photos and was very disappointing. If we were staying more than 1 night I would’ve found somewhere else to stay.
Stayed 1 night in Jan 2024

8/10 Good

Laraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and reasonable rates
The lobby and restaurant areas have clearly been updated and upgraded, however the same can’t be said for the rooms. The rooms are large and have a great view, the tv is modern, however the furnishing needs updating. The bathroom especially needs mold treatment. It was fine for an overnight stay however and staff were good. Recommend using the hotel parking for $15/night for security of your car.
Stayed 1 night in Jan 2024

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice room, great service, secure parking. Room had a stale smell tho only problem.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooftop pool was great. The cleanliness of the room was ok but needs improving - old stained carpet, our fridge didn’t work, handprints that weren’t ours all over the glass sliding doors and mirrors. There were also large cockroaches in our room. We used restaurant for buffet breakfast which I think is convenient.
Stayed 2 nights in Dec 2023

8/10 Good

Cecilia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely
Stayed 1 night in Dec 2023