4/10 Poor
Deanna
Feb 18, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice Views, Rooms a Huge Disappointment!!
While the Hotel itself is nice, and well maintained, the rooms were a huge disappointment! We originally booked a Lake View Room on Hotels.com and was later contacted by the Hotel that we'd have to change our reservation to a Traditional Room since we disclosed we were traveling with a small pet. Which was fine, and we accepted that an additional fee would be charged for the pet.
Upon arrival, we were given a room which had severe pet urine stains in it (photo attached). We asked for a new room only to find it to be better, but still had noticeable stains on the carpet. I understand that not all pet owners are responsible, but with the fee charged by the Hotel for cleaning a pet room, you'd expect to find a clean room.
We've stayed at many National Park accommodations, and the rooms here are dated, and not clean.
Another disappointment was to find that many of the amenities were not open or available. The main restaurant is not open, although a limited menu is offered at the bar, which doesn't open until 4:00 PM; The gift store closed at 3:00 PM.
Lake Powell is beautiful, and there is a lot to do there, but my recommendation would be to drive the five miles into Page for your overnight accommodations.
Deanna
Stayed 1 night in Feb 2024