Skip to main content
Beginning of main content

"Restaurant was closed. Hot tub was closed. Hotel is a little dated. Could use some renovations " More

By a verified traveler on Tue 07 Jun 2022

Enter dates to see availability

Hotel Description

3-star hotel near Iowa State University, connected to the convention center

Close to airport

You'll find Iowa State University and Reiman Gardens within 2 miles (3 km) of this hotel. Jack Trice Stadium and Stephens Auditorium are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, free WiFi in public areas, and express check-out. Enjoy the gym and perks like free self parking.

Standard Room, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Oct 30 - Oct 31

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds, City View, Executive Level

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Gateway Hotel and Conference Center at Iowa State University ratings based on 12 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Gateway Hotel and Conference Center at Iowa State University

Everyone (6) Couples (1) Family (6)
5 out of 5
It was great!

Posted by , from Westland on Aug 1, 2022

Was this review helpful to you?
Comment from Hotel Management

Aug 1, 2022 by Rhonda Kephart

Thank you Lisa for taking the time to do a review. We are pleased that you had a good stay. Please stop by and see us again.

5 out of 5
Restaurant was closed. Hot tub was closed. Hotel is a little dated. Could use some renovations

Posted by on Jun 7, 2022

Was this review helpful to you?
Comment from Hotel Management

Jun 9, 2022 by Rhonda Kephart

Thank you Jesse for taking the time to do a review. We apologize for the restaurant being closed. We are like everyone else are short staffed. We apologize for any inconveniences. We are also going under room renovations this fall. We hope you will come back and see our improvements.

3 out of 5
We last stayed here maybe 15 years ago, and my kids commented that it didn't seem like anything had been updated at least since then. The rooms did not look or feel particularly clean-- especially the tile floor in the bathroom.

Posted by on Aug 5, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 6, 2021 by Samuel M.

Thank you for your feedback! We actually just completed a full hallway renovation within the past year and are currently in the process of a full room renovation as well. Could you happen to let me know what room you stayed in so I can follow-up with my staff regarding room cleanliness? That is definitely not a normal occurrence for us, and I would like to make sure it doesn't happen again.

4 out of 5
Close to ISU. Nice room. Breakfast wasn't free but it was reasonably priced. I liked rhe water feature in the front and in the hotel. One of the elevators was out of order which meant you had to wait a long time. We did a lot of walking up and down stairs. The pool had to be closed because of a broken light. The pool water was cloudy not a good thing. People were being allowed to eat in the pool area and had glass bottles. Very unsafe. Overall my kuds and O enjoyed our stay.

Posted by on Aug 1, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 2, 2021 by Samuel M.

Thank you very much for all of your feedback and the 4-star review! We do apologize about the elevator and pool issues. We are working on resolving both of them now. As for the glass in the pool, that is definitely not allowed, so we will make sure to better monitor that in the future. Please join us again in the future!

4 out of 5
All was good except there was a nasty used bandaid sticking out from under the bed

Posted by on Jun 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 24, 2019 by Neil Upadhyay, Director of Hotel Operations

Thank you very much for staying with us and for leaving a review of your recent stay. While we pride ourselves in our room cleanliness and service, it is evident that we did not meet our standards. A band-aid in the room is unacceptable and a prompt follow-up has been completed. We would really appreciate a chance to make this up to you. Please reach out to Neil U, Director of Hotel Operations during your next visit.

3 out of 5
It was quiet but our 1st floor room had a very musty mold order. I had to ask to be in a room with 2 beds so i felt it was not cool asking for a new room. My daughter was uncomfortable and didnt sleep much at all.

Posted by on May 10, 2019

Was this review helpful to you?
Comment from Hotel Management

May 12, 2019 by Dillon Douglas, Front Office Manager

Thank you for staying with us. I deeply apologize for the musty mold odor that experienced during your recent stay in one of our first floor rooms. This is highly unacceptable as we try to provide a memorable experience to all of our guests. I would really appreciate a chance to make it up to you and your daughter. Please let me know next time you make your reservation. I really appreciate your feedback.

5 out of 5
Easy check in and out! That was esdiler than this survey!

Posted by on Dec 16, 2018

Was this review helpful to you?
Comment from Hotel Management

Dec 19, 2018 by Neil Upadhyay, Front Office Manager

Thank you for staying with us. We are very happy to hear that you really enjoyed our prompt and easy check-in/out process. We hope to see you again soon!

2 out of 5

Paper thin

Pros: It was clean. The staff was very nice. The rooms were large and the wifi worked well.
Cons: See above.
Location: A very conveniently located hotel to the campus and to the highway.
The walls in this hotel are paper thin. So happy I was next door to a family with all of their kids. Because there was a sports event and family weekend at the college there were a ton of people milling and talking in the halls at all hours. Also the A/C is really loud when it kicks on. A lot of noise in general. I guess I should invest in a pair of ear plugs. For the cost of the room there should have at least been breakfast included.

Posted by on Sep 28, 2015

Was this review helpful to you?
4 out of 5

Nice hotel close to Iowa State

Pros: Clean, close to university
Location: ??? Just used the room as a place to sleep
Clean, quiet, room did not smell of smoke or mold/mildew. Did not use restaurant or bar, just room so can't comment about anything but the room. I would stay there again.

Posted by , from Minneapolis on Jul 2, 2015

Was this review helpful to you?
5 out of 5
The hotel has been kept up well. The staff was very nice, the pool was clean and the restaurant in the hotel was good.

Posted by on Jun 24, 2015

Was this review helpful to you?

About the Gateway Hotel and Conference Center at Iowa State University

Location 2100 Green Hills Drive, Ames, IA 50014

Property Features

As a guest of Gateway Hotel and Conference Center at Iowa State University, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 20000 square feet (1858 square meters) and includes a conference center. The business-friendly Gateway Hotel and Conference Center at Iowa State University also features a garden, a picnic area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this 3-star Ames hotel.

  • 1 building
  • 187 guestrooms or units
  • 8 levels
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Gateway Hotel and Conference Center at Iowa State University offers 187 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters. 40-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception on select days.

The IowaStater - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Kayaking nearby
  • Golfing nearby
  • Mountain biking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 100 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Ames
  • Gateway Hotel
  • Gateway Hotel Ames
  • Hotel Gateway
  • Gateway Hotel Conference Center
  • Gateway Hotel Conference Center at Iowa State University

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing http://travel.travelocity.com/Ames-Hotels-Gateway-Hotel-and-Conference-Center-at-Iowa-State-University.h700084-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Ames-Hotels-Gateway-Hotel-and-Conference-Center-at-Iowa-State-University.h700084-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Ames-Hotels-Gateway-Hotel-and-Conference-Center-at-Iowa-State-University.h700084-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.