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Sheraton Atlanta Hotel

4-star property
165 Courtland Street NE, Atlanta, GA 1-855-201-7819
3.2 out of 5
See all 25 travelocity Reviews

"Our experience was good on a whole, the staff were wonderful, the valet staff were excellent. Our " two queen suite" was very small compared to most w ... " More

By a verified traveler on Mon 29 May 2023

Points Of Interest

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Hotel Description

4-star hotel near Mercedes-Benz Stadium

City center stay

Within a 15-minute walk of this Downtown Atlanta hotel, you'll find Centennial Olympic Park and CNN Center. Also, Georgia State University is within half a mile (1 km) and Mercedes-Benz Stadium is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. There's a gym on site, and laundry facilities and concierge services are also offered.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$135* Per night/room Oct 29 - Oct 30

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing/Mobility, Roll-in Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking (Hearing/Mobility, Roll-in Shwr)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Accessible, Non Smoking (Hearing/Mobility, Tub w/Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtland Grand Hotel, Trademark Collection by Wyndham ratings based on 25 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Courtland Grand Hotel, Trademark Collection by Wyndham

Everyone (8) Couples (4) Family (8)
1 out of 5

Posted by on Aug 27, 2023

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Comment from Hotel Management

Sep 17, 2023 by Annette

Thank you for your rating, and can you please provide me some information about your stay?

4 out of 5

Posted by on Jul 12, 2023

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Comment from Hotel Management

Aug 9, 2023 by Hotel Management

Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

2 out of 5
The rooms air conditioning did not work for the first two days of our stay. We called the front desk and stopped by several times before someone came up to fix the unit. We repeatedly asked to speak to a manager because we felt that compensation should have been made to our bill because the hotel was sold out and they were not able to move us to another room. I’ve been home for two days and has called twice and still have not been able to speak with a manager. Big disappointment.

Posted by , from SUNRISE on May 29, 2023

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Comment from Hotel Management

May 30, 2023 by Hotel Management

Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4 out of 5
Our experience was good on a whole, the staff were wonderful, the valet staff were excellent. Our " two queen suite" was very small compared to most we have stayed in. The rooms need updating. The breakfast was very nice and the staff were great. We would stay there again.

Posted by on May 29, 2023

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Comment from Hotel Management

May 30, 2023 by Hotel Management

Thank you for the great feedback you have provided. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future!

1 out of 5

Posted by on May 15, 2023

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Comment from Hotel Management

May 17, 2023 by Hotel Management

Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

3 out of 5
All employees were polite.

Posted by on Nov 21, 2022

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5 out of 5

Posted by on Nov 3, 2022

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4 out of 5
Everyone of employees were amazing.Parking garage was tight under construction and our car was damaged from construction

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 24, 2022 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

5 out of 5
Service was great from check in until check out.

Posted by on May 7, 2022

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Comment from Hotel Management

May 9, 2022 by Hotel Management

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

5 out of 5

Posted by on Apr 18, 2022

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About the Sheraton Atlanta Hotel

Location 165 Courtland Street NE, Atlanta, GA 30303

Property Features

Courtland Grand Hotel, Trademark Collection by Wyndham offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 55 meeting rooms. Event space at this hotel measures 99760 square feet (9268 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Courtland Grand Hotel, Trademark Collection by Wyndham. For a fee, parking is available. This 4-star Atlanta hotel is smoke free.

  • 763 guestrooms or units
  • 12 levels
  • 2 buildings
  • Meeting rooms
  • 99760 sq ft of conference space
  • 9268 sq m of conference space
  • Built in 1965
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Atlanta Peachtree Station (6.1 km / 3.8 mi)
  • Metro station: Peachtree Center Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtland Grand Hotel, Trademark Collection by Wyndham offers 763 accommodations with laptop-compatible safes and video-game consoles. Beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Atlanta hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Fandangles Bar - This bar serves dinner and light fare.

The Market - This café serves breakfast, lunch, dinner, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property is not cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Destination fee: USD 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5–30 for adults, and USD 5–30 for children
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlanta Downtown Sheraton
  • Sheraton Atlanta Downtown
  • Sheraton Hotel Atlanta Downtown
  • Sheraton Atlanta Downtown Hotel
  • Sheraton Atlanta
  • Atlanta Sheraton
  • Sheraton Atlanta Hotel
  • Courtland Grand Hotel Trademark Collection by Wyndham
  • Courtland Grand Hotel, Trademark Collection by Wyndham Hotel
  • Courtland Grand Hotel, Trademark Collection by Wyndham Atlanta

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.