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4.2 out of 5

"Best place I ever stayed the service was great and didn’t want to leave " More

By a verified traveler on Mon 28 Sep 2020

Hotel Description

3.5-star hotel near Cobb Galleria Centre

In entertainment district

At this Cumberland hotel, you'll be steps from Cobb Galleria Centre and within a 15-minute walk of Truist Park. World of Coca Cola and Centennial Olympic Park are within 12 miles (20 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like a free area shuttle.

WiFi, microwaves

Featuring conveniences like living rooms and microwaves, the 278 guestrooms also offer WiFi and flat-screen TVs. Other amenities include room service, premium bedding, and coffee/tea makers. Housekeeping is available on request.

Suite, 1 Bedroom, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$68* Per night/room Oct 15 - Oct 16

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Suites Galleria-Atlanta ratings based on 26 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Suites Galleria-Atlanta

Everyone (15) Couples (2) Family (6)
5 out of 5
Best place I ever stayed the service was great and didn’t want to leave

Posted by , from Chicago on Sep 28, 2020

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Comment from Hotel Management

Sep 28, 2020 by EmmaC

Mr. Lewis, thanks for staying with us, we appreciate your business! Come Again.

4 out of 5

Posted by on Sep 27, 2020

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Comment from Hotel Management

Sep 28, 2020 by EmmaC

Thank you!

5 out of 5
Check in was a breeze after arrival. Room was nice and clean and the hotel was close to mall, shopping centers, etc..

Posted by , from TN on Aug 31, 2020

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Comment from Hotel Management

Aug 31, 2020 by EmmaC

Thank you so much for your feedback! We're happy to hear everything was great during your stay! Hope to see you soon.

2 out of 5
The lobby was beautiful however the photos I’ve seen were clearly touched up. The only thing that was accurate based on the photos was the lobby. Rooms were very dull, lifeless, both pools did not look clean to swim in. To be completely honest the halls have me murder vibes. Good thing we only needed the room as a place to sleep. When we arrived the elevators were clean but as time went on, we noticed there wasn’t a cleaning staff for the hotel during our 3 day stay. Each time we got in the elavator there was dirt, candy wrappers, random pieces of paper that just kept piling up. Also our shower head had a leak. The staff was on point. The entire experience was pretty disappointing though

Posted by , from Alabama on Aug 26, 2020

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Comment from Hotel Management

Aug 26, 2020 by EmmaC

Thank you for your comment, we greatly appreciate the good and the bad. We sincerely apologize for your experience, your concerns will be addressed.

3 out of 5
The hotel staff was friendly and welcoming. We were on the 12th floor. The elevators had a smell and our room was dirty. I found left overs in the microwave there were smears on the bathroom wall the tub had dark black marks left on the inside. I was sitting at the desk and you could clearly see that there was either ketchup or blood on the wall.

Posted by on Aug 21, 2020

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Comment from Hotel Management

Aug 26, 2020 by EmmaC

We apologize for your experience while staying with us, we appreciate you bringing those concerns to our attention.Thanks for choosing us!

5 out of 5

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 3, 2020 by EmmaC

thank you for your business.

5 out of 5
Kendra is a gem! She helped me with a situation with my room charge and made my check in experience amazing! She deserves a raise!

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by EmmaC

Thank you! i'll definitely pass the comment on to Kendra!

5 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by EmmaC

Thank you!

4 out of 5
property was well kep would like to see no carpeting

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 15, 2019 by Emma C

Thank you for the comment, Thanks for staying with us!

2 out of 5
We always pick this hotel when staying in Atlanta. Our stay was good. After checking out, I noticed an extra charge for $103 on my card, in addition to the room charge of $138.50. We called the hotel and were told it would drop off after 3 days. After 7 days, the charge was still there. I called back and spoke to “accounting” who said it would drop after 10 days. I also sent an email to corporate which was answered 3 days later. Corporate said they were forwarding it to the hotel and they would contact me. It’s now been over 14 days. No refund, no response from the hotel, and no response from corporate.

Posted by on Oct 13, 2019

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Comment from Hotel Management

Nov 22, 2019 by J. Kidd

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. If you could please send me your name and dates you stayed with us.

About the Sheraton Suites Galleria-Atlanta

Location 2844 Cobb Parkway SE, Atlanta, GA 30339

Property Features

Sheraton Suites Galleria-Atlanta offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Sheraton Suites Galleria-Atlanta. A free area shuttle within 3 mi is available. For a fee, parking is available. This 3.5-star Atlanta hotel is smoke free.

  • 278 guestrooms or units
  • 17 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Number of living rooms1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hartsfield-Jackson Atlanta Intl. Airport (ATL) (36.8 km / 22.9 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Suites Galleria-Atlanta offers 278 accommodations with safes and complimentary newspapers. Accommodations offer separate living rooms. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Microwaves and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Bathrooms are partially open
  • Separate bedroom
  • Living room
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Sheraton Suites Galleria-Atlanta has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 12.00 per night (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Galleria-Atlanta
  • Sheraton Suites Galleria-Atlanta
  • Sheraton Suites Hotel Galleria-Atlanta
  • Suites Sheraton
  • Sheraton Hotel Galleria Atlanta
  • Sheraton Suites Galleria Atlanta Hotel Atlanta
  • Sheraton Suites Galleria-Atlanta Hotel
  • Sheraton Suites Galleria-Atlanta Hotel
  • Sheraton Suites Galleria-Atlanta Atlanta
  • Sheraton Suites Galleria-Atlanta Hotel Atlanta

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.