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4.5 out of 5

"Free parking was listed, but there was no free parking " More

By a verified traveler on Sat 03 Sep 2022

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Hotel Description

3-star hotel near Austin Convention Center

City center stay

At this Downtown Austin hotel, you'll be within a 5-minute walk of Austin Convention Center and Sixth Street. Lady Bird Lake and South Congress Avenue are also within half a mile (1 km).

Renovated in 2018

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free continental breakfast each morning.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$162* Per night/room Oct 30 - Oct 31

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hampton Inn & Suites Austin - Downtown / Convention Center ratings based on 18 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites Austin - Downtown / Convention Center

Everyone (14) Couples (2) Family (2)
5 out of 5
Free parking was listed, but there was no free parking

Posted by on Sep 3, 2022

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Comment from Hotel Management

Sep 4, 2022 by Customer Service

We appreciate your feedback, Andrew.We're deeply disappointed to hear about your experience with us. We apologize that our parking services didn't meet your expectations, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

1 out of 5
Their valet parking was very expensive ($49 per night) and not optional, there were ants in my room on the 10th floor, the breakfast was very minimal, and the receptionist was not very pleasant to deal with.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 8, 2021 by Customer Service

We appreciate the feedback, Zac. We apologize that your stay fell below your expectations. Given the limited availability of parking in the area, it does come at a premium. Our parking rates are competitive with other hotels in the downtown core. We will addressing your additional concerns with the appropriate members of our team. We do hope you give us another opportunity to share a more positive experience with you soon.

5 out of 5

Posted by on Oct 20, 2021

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5 out of 5
The hotel is convenient to dining and the event we came for. $49 for valet parking is outrageous!

Posted by on Sep 16, 2021

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Comment from Hotel Management

Sep 16, 2021 by Joe

Thank you for the feedback Arlene. We're glad you enjoyed your stay and look forward to seeing you again!

5 out of 5

Posted by on Aug 8, 2021

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5 out of 5

Posted by on Jul 26, 2021

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5 out of 5
Great property and great service. Very helpful and friendly...I’ll be back!

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 21, 2020 by Lesley C.

Thank you for leaving such a wonderful review.

3 out of 5
The location was very good. The mattress was terrible. The shower cleanliness left something to be desired. The day front desk and valet personnel were very friendly and helpful.

Posted by on Feb 27, 2019

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Comment from Hotel Management

Mar 19, 2019 by Corynn Hansen, General Manager

Thank you for your feedback. We are glad you enjoyed our locations and staff. Please accept our apologies for any inconveniences with the mattress and shower. I will be following up with the appropriate members of our team. We are replacing our beds with the upcoming room renovation. Thank you for staying with us.

5 out of 5

Posted by on Feb 4, 2019

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5 out of 5
Good location-Public Parking Garage very close to Hotel

Posted by on Dec 19, 2018

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About the Hampton Inn & Suites Austin - Downtown / Convention Center

Location 200 San Jacinto Blvd, Austin, TX 78701

Property Features

Hampton Inn & Suites Austin - Downtown / Convention Center offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A terrace, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Austin - Downtown / Convention Center. For a fee, parking is available. A complete renovation of Hampton Inn & Suites Austin - Downtown / Convention Center was completed in January 2018. This 3-star Austin hotel is smoke free.

  • 1 building
  • 209 guestrooms or units
  • 16 levels
  • Built in 2002
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Austin Station (2.1 km / 1.3 mi)
  • Metro station: Downtown Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hampton Inn & Suites Austin - Downtown / Convention Center offers 209 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Hampton Inn & Suites Austin - Downtown / Convention Center has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 52 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Austin Downtown
  • Hampton Inn Hotel Austin Downtown
  • Hampton Inn Austin Downtown Hotel
  • Hampton Inn & Suites Austin - Downtown / Convention Center Hotel

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.