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"They would not accept my cash(only credit cards). This was very upsetting to me. I have never been anywhere that would not accept cash. I don't kno ... " More

By a verified traveler on Sat 02 Oct 2021

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Hotel Description

3-star hotel near Lake Michigan College

City center stay

Within 6 miles (10 km) of this hotel, you'll find Lake Michigan College and Lakeland Regional Medical Center. Harbor Shores Golf Club and Silver Beach are also within 6 miles (10 km).

Renovated in 2014

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 106 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs. Room service and safes are also available.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$91* Per night/room Nov 2 - Nov 3

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room (Drinks & Snacks)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Whirlpool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn Benton Harbor/St. Joseph ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Benton Harbor/St. Joseph

Everyone (8) Couples (2) Family (4)
3 out of 5
They would not accept my cash(only credit cards). This was very upsetting to me. I have never been anywhere that would not accept cash. I don't know if I will go back.

Posted by on Oct 2, 2021

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Comment from Hotel Management

Oct 4, 2021 by Kellie D., Operations Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience.

5 out of 5
Friendly staff and very clean

Posted by on Jul 12, 2021

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Comment from Hotel Management

Sep 6, 2021 by Anna B. - General Manager

Thank you for choosing to stay at the Hilton Garden Inn - Benton Harbor. Hilton instills high standards of exquisite cleanliness, and excellent customer service, and I'm happy to hear that we fulfilled both margins. Anytime your travels bring you back to the Benton Harbor are we would love to host you again!

5 out of 5
Property is excellent! Staff is excellent! Awesome and comfortable room. BUT Travelocity really dropped the ball. Didn't send my prepaid reservation through to the hotel. It took an hour with several calls to customer service and sitting on hold to get it resolved. Hotel staff was very helpful solving this situation.

Posted by , from Lansing MI on Jan 7, 2021

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Comment from Hotel Management

Jan 19, 2021 by Marilen

Hello Tim! Thank you for the wonderful review! We are so happy that you enjoyed your stay with us. We hope that there will be not reservation glitch on your next visit. Have a great day!

1 out of 5
Service sucked facilities filthy staff unfriendly very unfortunate

Posted by on Oct 11, 2020

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Comment from Hotel Management

Oct 12, 2020 by Allie M., Director of Sales

Thank you for review! We apologize for any poor experiences that you may have had while on property and would like to hear more about your stay to ensure that these issues are addressed. Could you please reach out through Expedia message with your best contact information, so that we can have one of our management staff contact you?

1 out of 5
Walked into my room to a soaked floor, Tv didn’t work the whole stay and the staff was rude and non helpful. Cleaning staff was loud and messing around on our floor the whole time while 5 sets of families were waiting for there room at 6pm. Don’t waste your time booking here!

Posted by , from West Lafayette on Jul 5, 2020

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Comment from Hotel Management

Jul 6, 2020 by Robin

I am so sorry for the experience that you had. I appreciate you letting us know so we may work hard on correcting these issues.

3 out of 5

Posted by on Jun 24, 2020

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Comment from Hotel Management

Jun 29, 2020 by Robin

Thank you for your review! We appreciate it.

4 out of 5

Posted by on Jun 2, 2020

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1 out of 5

Posted by on Mar 17, 2020

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Comment from Hotel Management

Mar 25, 2020 by Sandra

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we didn't exceed your expectations.

4 out of 5
The King Suite with 2 person whirlpool tub was fantastic.

Posted by , from Plymouth, IN on Mar 7, 2020

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Comment from Hotel Management

Mar 12, 2020 by Sandra

We are thrilled you enjoyed your stay in the whirlpool suite! Thank you for taking the time to give us your feedback. We hope you come back soon!

5 out of 5
Every thing was just fine. A real nice place to stay.

Posted by , from Grand Rapids on Oct 6, 2019

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Comment from Hotel Management

Oct 19, 2019 by Sandy

Thank you for staying with us and for your kind words. We appreciate your feedback and hope you come see us again soon!

About the Hilton Garden Inn Benton Harbor/St. Joseph

Location 1300 Cinema Way, Benton Harbor, MI 49022

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hilton Garden Inn Benton Harbor/St. Joseph offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4200 square feet (390 square meters). A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Benton Harbor/St. Joseph. Self parking is free. A complete renovation of Hilton Garden Inn Benton Harbor/St. Joseph was completed in 2014. Smoking is allowed in designated areas at this 3-star Benton Harbor hotel.

  • 106 guestrooms or units
  • 4 levels
  • 4200 sq ft of conference space
  • 390 sq m of conference space
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Train station: St. Joseph-Benton Harbor Station (9.1 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Benton Harbor/St. Joseph offers 106 accommodations with safes. Guests can make use of the in-room refrigerators and microwaves. This Benton Harbor hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Microwave
  • Housekeeping (daily)
  • Safe
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Garden Grill and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Hilton Garden Inn Benton Harbor/St. Joseph Hotel
  • Hilton Garden Inn Harbor/St. Joseph Hotel
  • Hilton Garden Inn Harbor/St. Joseph
  • Hilton Benton Harbor St Joseph
  • Hilton Garden Inn Benton Harbor/St. Joseph Hotel
  • Hilton Garden Inn Benton Harbor/St. Joseph Benton Harbor
  • Hilton Garden Inn Benton Harbor/St. Joseph Hotel Benton Harbor

You should know

  • Pool access available from 10 AM to 11 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.