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"Could Work a little bit more on the updating in cleanliness. Over all OK " More

By a verified traveler on Mon 02 Mar 2020

Hotel Description

Enjoy the indoor pool at this Black River Falls hotel

In Black River Falls

You'll find Jackson County Forestry & Parks and Jackson County Historical Society Museum within 2 miles (3 km) of this hotel. Sand Creek Brewery and Milt Lunda Memorial Arena are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 141 guestrooms also offer WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72* Per night/room Jul 1 - Jul 2

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Black River Falls ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Black River Falls

Everyone (6) Couples (1) Family (2)
4 out of 5
Could Work a little bit more on the updating in cleanliness. Over all OK

Posted by , from Warsaw, Indiana on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Tatum - General Manager

John, Thank you for taking the time to leave us a review. We appreciate your feedback! We are currently in the process of updating all of our rooms. We hope to see you back here in the future! Thank you!

4 out of 5
Conveniently located. Cute decor, hot showers, pleasant staff

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 3, 2019 by Chelsy

Thank you for taking the time to complete our survey, we are happy to hear that your stay with us was good! We rely on these surveys to let us know any changes that need to be done or any corrections on our part to ensure our guests have 100% satisfaction as that is our top priority! We hope you decided to stay with us again in the near future :) Chelsy Gebhardt Front office manager

4 out of 5
What I haven’t liked is the cable tv hasn’t worked since we have been here.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Sep 7, 2019 by Chelsy

I'm so sorry your T.V wasn't working for your stay! I sincerely hope that someone took care of that for you, we would love a chance to make it up to you and hope you decide to stay with us in the future ! Sincerely, Chelsy Gebhardt Front office manager

5 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 10, 2019 by Lindsey

Thanks for the feedback!

5 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 4, 2019 by Jessica

Thank you for taking the time to review our property and looking forward to seeing again soon! Jessica

1 out of 5
I have been trying to contact the manager Jessica for a month about our stay but every time i call shes in a meeting all day... Room quality poor, room bedding was missing sheets and heater blew a lot of dust. We have stayed here many times before and through the years the service gets worse. Comfert inn is a little more expensive yet totaly worth it

Posted by on Mar 1, 2019

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Comment from Hotel Management

Mar 9, 2019 by Jessica

Dear guest, Thank you for your review and for providing us with your feedback from your stay. First and foremost, I am sorry to hear that you were unhappy with your experience here at the SureStay Plus Hotel by Best Western. We take all complaints very seriously, and I want to assure you that we have procedures and standards in place to ensure that all guests are taking care of, i'm unaware of any guests that has been trying to get a hold of me. I have been extremely busy, but myself or a dedicated team member has responded back to all voicemails. I apologize if for some odd reason, we haven't received yours. I will be at the property today until 11 p.m. Central Standard Time, please feel free to give me a call. Thank You, Jessica

1 out of 5

Bed bugs!

Cons: This hotel has gone downhill fast. Not clean any more.
Bed bugs. And there was evidence that someone had been in the room before us. there was water in the sink, wrapper in the waste basket and an imprint on the pillow. I used to recommend this hotel all the time, but never again.

Posted by , from Wisconsin on Jul 19, 2017

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4 out of 5

Comfortable friendly hotel

Pros: Quiet room, good food
Cons: Very hard to keep an even temperature in the room with the controls on the wall unit.
Location: ?
We stayed at this hotel to meet up with a tour group heading to Florida by bus. The room was comfortable. We ate in the Orange Moose restaurant in the hotel. Good variety of food choices, good prices, excellent food. The continental free breakfast was good also. Staff was very friendly and helpful.

Posted by , from Minneasot on Jan 19, 2016

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5 out of 5

Great place to stay!

Pros: The restaurant and bar were just steps from our room. The menu was extensive, and the staff was excellent. Service was fast.
Cons: Pay professional landscapers to work over the shrubs on side and in back of building. Overdue.
Location: Nice drive to the Warrens Cranberry Festival.
The 1 Queen room was compact and efficient. The entire hotel made the best use of all space. The room was perfectly clean, and everything worked.

Posted by , from St. Cloud, MN on Sep 28, 2015

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3 out of 5

Overpriced - Keep Driving

Our family stayed 1 night. The room selection was limited on arrival due to opening deer hunting season. We took a room with two queens. The beds were average and room was clean and comfortable. The room rate was high and not a value. The breakfast was average in its food selection and quality. Given the price, we would not stay here again.

Posted by on Nov 30, 2009

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About the SureStay Plus Hotel by Best Western Black River Falls

Location 600 Oasis Rd, Black River Falls, WI 54615

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western Black River Falls offers its guests an indoor pool, a spa tub, and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and wired Internet is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4434 square feet (412 square meters) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Black River Falls also features a picnic area, coffee/tea in a common area, and a fireplace in the lobby. Free self parking is available. This Black River Falls hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 3 levels
  • 4434 sq ft of conference space
  • 412 sq m of conference space
  • Built in 1974
  • Buffet breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Pool or billiards table
  • Outdoor picnic space
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.) (230.1 km / 143 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Black River Falls offers 141 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Black River Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9:30 AM.

The Orange Moose Bar - Onsite bar. Guests can enjoy drinks at the bar.

The Orange Moose - Onsite bar. Open select days.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Pet Policy

  • Pets: USD 25 per accommodation, per night (maximum USD 100 per stay), plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per accommodation, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrowhead BEST WESTERN
  • BEST WESTERN Arrowhead
  • BEST WESTERN Arrowhead Lodge
  • BEST WESTERN Arrowhead Lodge Black River Falls
  • BEST WESTERN Arrowhead Lodge Hotel
  • BEST WESTERN Arrowhead Lodge Hotel Black River Falls
  • Best Western Arrowhead Hotel Black River Falls
  • Best Western Black River Falls
  • Black River Falls Best Western
  • Best Western Arrowhead Black River Falls
  • SureStay Plus Hotel by Best Western Black River Falls Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.