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4.0 out of 5

"Clean and convenient. Liked the free WiFi, free breakfast. Also liked have a refrigerator and microwave in the room. " More

By a verified traveler on Sun 18 Jul 2021

Hotel Description

Enjoy the indoor pool at this Black River Falls hotel

In Black River Falls

You'll find Jackson County Forestry & Parks and Jackson County Historical Society Museum within 2 miles (3 km) of this hotel. Sand Creek Brewery and Milt Lunda Memorial Arena are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 141 guestrooms also offer WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$84* Per night/room Sep 19 - Sep 20

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Black River Falls ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Black River Falls

Everyone (7) Couples (1) Family (3)
5 out of 5
Clean and convenient. Liked the free WiFi, free breakfast. Also liked have a refrigerator and microwave in the room.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 19, 2021 by General Manager

Thank you for your kind review. We hope to see you again soon!

5 out of 5

Posted by on Jul 17, 2021

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Comment from Hotel Management

Aug 10, 2021 by Rachel

Thank you very much for taking the time to leave us a review!

4 out of 5
Could Work a little bit more on the updating in cleanliness. Over all OK

Posted by , from Warsaw, Indiana on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Tatum - General Manager

John, Thank you for taking the time to leave us a review. We appreciate your feedback! We are currently in the process of updating all of our rooms. We hope to see you back here in the future! Thank you!

4 out of 5
Conveniently located. Cute decor, hot showers, pleasant staff

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 3, 2019 by Chelsy

Thank you for taking the time to complete our survey, we are happy to hear that your stay with us was good! We rely on these surveys to let us know any changes that need to be done or any corrections on our part to ensure our guests have 100% satisfaction as that is our top priority! We hope you decided to stay with us again in the near future :) Chelsy Gebhardt Front office manager

4 out of 5
What I haven’t liked is the cable tv hasn’t worked since we have been here.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Sep 7, 2019 by Chelsy

I'm so sorry your T.V wasn't working for your stay! I sincerely hope that someone took care of that for you, we would love a chance to make it up to you and hope you decide to stay with us in the future ! Sincerely, Chelsy Gebhardt Front office manager

5 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 10, 2019 by Lindsey

Thanks for the feedback!

5 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 4, 2019 by Jessica

Thank you for taking the time to review our property and looking forward to seeing again soon! Jessica

1 out of 5
I have been trying to contact the manager Jessica for a month about our stay but every time i call shes in a meeting all day... Room quality poor, room bedding was missing sheets and heater blew a lot of dust. We have stayed here many times before and through the years the service gets worse. Comfert inn is a little more expensive yet totaly worth it

Posted by on Mar 1, 2019

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Comment from Hotel Management

Mar 9, 2019 by Jessica

Dear guest, Thank you for your review and for providing us with your feedback from your stay. First and foremost, I am sorry to hear that you were unhappy with your experience here at the SureStay Plus Hotel by Best Western. We take all complaints very seriously, and I want to assure you that we have procedures and standards in place to ensure that all guests are taking care of, i'm unaware of any guests that has been trying to get a hold of me. I have been extremely busy, but myself or a dedicated team member has responded back to all voicemails. I apologize if for some odd reason, we haven't received yours. I will be at the property today until 11 p.m. Central Standard Time, please feel free to give me a call. Thank You, Jessica

1 out of 5

Bed bugs!

Cons: This hotel has gone downhill fast. Not clean any more.
Bed bugs. And there was evidence that someone had been in the room before us. there was water in the sink, wrapper in the waste basket and an imprint on the pillow. I used to recommend this hotel all the time, but never again.

Posted by , from Wisconsin on Jul 19, 2017

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4 out of 5

Comfortable friendly hotel

Pros: Quiet room, good food
Cons: Very hard to keep an even temperature in the room with the controls on the wall unit.
Location: ?
We stayed at this hotel to meet up with a tour group heading to Florida by bus. The room was comfortable. We ate in the Orange Moose restaurant in the hotel. Good variety of food choices, good prices, excellent food. The continental free breakfast was good also. Staff was very friendly and helpful.

Posted by , from Minneasot on Jan 19, 2016

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About the SureStay Plus Hotel by Best Western Black River Falls

Location 600 Oasis Rd, Black River Falls, WI 54615

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western Black River Falls offers its guests an indoor pool, a spa tub, and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and wired Internet is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4434 square feet (412 square meters) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Black River Falls also features a vending machine, a picnic area, and coffee/tea in a common area. Free self parking is available. This Black River Falls hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 3 levels
  • 4434 sq ft of conference space
  • 412 sq m of conference space
  • Built in 1974
  • Continental breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Pool or billiards table
  • Outdoor picnic space
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Black River Falls offers 141 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Black River Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9:30 AM.

The Orange Moose Bar - Onsite bar. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Pet Policy

  • Pets: USD 25 per accommodation, per night (maximum USD 100 per stay), plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per accommodation, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrowhead BEST WESTERN
  • BEST WESTERN Arrowhead
  • BEST WESTERN Arrowhead Lodge
  • BEST WESTERN Arrowhead Lodge Black River Falls
  • BEST WESTERN Arrowhead Lodge Hotel
  • BEST WESTERN Arrowhead Lodge Hotel Black River Falls
  • Best Western Arrowhead Hotel Black River Falls
  • Best Western Black River Falls
  • Black River Falls Best Western
  • Best Western Arrowhead Black River Falls
  • SureStay Plus Hotel by Best Western Black River Falls Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.