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Four Points by Sheraton St Louis - Fairview Heights

3-star property
319 Fountains Pkwy, Fairview Heights, IL 1-855-201-7819
2.1 out of 5
See all 7 travelocity Reviews

"the hotel was just off the interstate as we were traveling across the country. was distrubed by the fact that another guest left two large dogs in the ... " More

By a verified traveler on Fri 18 Jun 2021

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Hotel Description

Enjoy the indoor pool at this 3-star Fairview Heights hotel

In Fairview Heights

Within 2 miles (3 km) of this Fairview Heights hotel, you'll find St. Claire Square Mall and Stonewolf Golf Course. St. Clair Bowl and Far Oaks Golf Course are also within 3 miles (5 km).

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room May 2 - May 3

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Smoking (Mobility Accessible, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Smoking (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Four Points by Sheraton St Louis - Fairview Heights ratings based on 7 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Four Points by Sheraton St Louis - Fairview Heights

Everyone (2) Family (3)
1 out of 5
Completely run down property. Worst hotel I have ever stayed at. Would never recommend this property to anybody.

Posted by on Apr 15, 2024

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1 out of 5
Hotel smells like smoke and wet dog. The rooms have been “updated” but not. You have to pay $14 per person in addition for any kind of breakfast which is free with most hotels. NOT WORTH IT!!!

Posted by , from FORT COLLINS on Nov 14, 2023

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1 out of 5
Lady working front desk super rude. After 2nd night of staying there called at 10am for new towels and she told us we had to wait about an hour that the towels were washing. Room was not clean, there was fake eyelashes on the window - gross

Posted by on Mar 20, 2023

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Comment from Hotel Management

Apr 6, 2023 by Rick Patel

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

2 out of 5
Nice hotel, just short staff, one was extremely cooperative, but others rude and nasty

Posted by , from Skokie on May 9, 2022

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Comment from Hotel Management

May 12, 2022 by Rick Patel.

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

3 out of 5
the hotel was just off the interstate as we were traveling across the country. was distrubed by the fact that another guest left two large dogs in their room and left at 6:15am. The dogs were not happy to be alone and barked for the next hour till we departed.

Posted by on Jun 18, 2021

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2 out of 5
The staff was unfriendly and not accommodating when we first got there. Our rooms were not ready and were told multiple times they were short staffed so just had to wait. The front desk was extremely rude acting annoyed and had very snarky responses even when asking normal check in questions. I understand Covid restrictions but the hotel had nothing but chocolate chip granola bars, apples and microwaveable danishes for breakfast. No water but there was coffee. The pool was disgusting. Short curly hairs on the pool noodles, earrings and weave clips floating in the pool and we killed a wasp and spider. I never write reviews but our experience was so bad I needed to share. We were traveling with a baseball team and every single family said they had similar experiences with the staff and in their rooms. Like tvs not working, hotel ran out of clean towels and no soap and other supplies in rooms. I can’t believe the corporate hotel office would find this acceptable.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 28, 2021 by Rick Patel

Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

5 out of 5
My family and I really enjoyed our stay. The staff was excellent and was attentive to our needs. The rooms were beautiful and well kept. I would like to commend Darlene, Lora and the entire staff. I hate that I didn’t get everyone’s names. From check in to leaving we had a great experience. The breakfast buffet was delicious. Looking forward to a return visit.

Posted by on Feb 19, 2020

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Comment from Hotel Management

Mar 7, 2020 by Jarrel Royal- GM

Thank you for your feedback! I'm so glad you had a great stay and we will be looking forward to your return visit as well!

About the Four Points by Sheraton St Louis - Fairview Heights

Location 319 Fountains Pkwy, Fairview Heights, IL 62208

Renovations + Closures

The following facilities or services will be unavailable from January 26 2024 to March 31 2024 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Business center
  • Dining venue(s)
  • Swimming pool

The property will be renovating from January 26 2024 to April 30 2024 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Lobby
  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Four Points by Sheraton St Louis - Fairview Heights offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. The business-friendly Four Points by Sheraton St Louis - Fairview Heights also features gift shops/newsstands, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free. A complete renovation of Four Points by Sheraton St Louis - Fairview Heights was completed in January 2020. This 3-star Fairview Heights hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Four Points by Sheraton St Louis - Fairview Heights offers 120 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. Smart televisions come with premium satellite channels and Netflix. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Fairview Heights hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Netflix
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.

Fountains Cafe - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests should alert the property if they will be checking in after 10 PM.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are available for USD 20.0 per stay.

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 5.95 for children
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per stay
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton St Hotel
  • Four Points Sheraton St Hotel Fairview Heights Louis
  • Four Points Sheraton St Louis Fairview Heights
  • Four Points Sheraton St Louis Hotel
  • Four Points Sheraton St Louis
  • Four Points Sheraton St Louis Fairview Heights Hotel
  • Four Points by Sheraton St Louis - Fairview Heights Hotel

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.