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"They offer a veteran discount but do not let you know about it when you check in " More

By a verified traveler on Mon 04 Mar 2024

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Hotel Description

3-star hotel near Malcolm W. Martin Memorial Park

On river

You'll be within half a mile (1 km) of Malcolm W. Martin Memorial Park and 2 miles (3 km) of Gateway Arch with a stay here. Busch Stadium and Enterprise Center are also within 3 miles (5 km).

Casino, dining

A casino and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Deluxe Room with Two Queen Beds and a Casino View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Mar 31 - Apr 1

Deluxe Room with King Bed and Casino View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room with view of the Gateway Arch and River

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room with Two Queen Beds Gateway Arch River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Casino Queen Hotel ratings based on 34 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Casino Queen Hotel

Everyone (18) Couples (7) Family (3)
4 out of 5
They offer a veteran discount but do not let you know about it when you check in

Posted by on Mar 4, 2024

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Comment from Hotel Management

Mar 5, 2024 by Hotel Management

Hello Matt, thank you for taking a moment and giving us a review and we thank you for your service. We apologize for any misinformation and miscommunication you may have had with our front desk team. After looking at your reservation we see that the rate and discount you had was much better than the Veterans discount we offer and if our front desk agent would have given you that one instead we would have been doing a disservice to you. Once again, we apologize for any miscommunication you may have had with the front desk team and we thank you for choosing to stay with us.

3 out of 5

Posted by on Oct 27, 2023

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Comment from Hotel Management

Nov 29, 2023 by FRONT DESK SUPERVISOR

Thank you for taking the time to rate us. We appreciate you for taking the time to rate us.

3 out of 5

Posted by on Aug 11, 2023

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Comment from Hotel Management

Sep 2, 2023 by Hotel management

Hey Laura! Thank you for leaving us a review. We appreciate you for choosing to stay with us!

5 out of 5

Posted by on Aug 5, 2023

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Comment from Hotel Management

Aug 25, 2023 by Hotel management

Hey David! Thank you so much for the five-star review! We are glad you enjoyed your stay with us!

5 out of 5
Easy access. Staff very pleasant. Nice and quiet. Very Lean.

Posted by on Jul 19, 2023

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Comment from Hotel Management

Jul 20, 2023 by DraftKings at Casino Queen

Thank you for the 5-star review! We are happy to have you as a guest and appreciate your kind words. We will continue to provide the best service possible to all of our valued patrons.

5 out of 5

Posted by on Jul 17, 2023

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Comment from Hotel Management

Jul 20, 2023 by TAMIYA

Thank you so much for the 5-star review. We appreciate you for staying with us.

4 out of 5
The only problem I had was I along with another Person waited for about 15 minutes to check out this morning at around 0700 hrs. No one ever showed up to the front desk so we just left. Someone could jump the desk and steal everything. No employee was around. Very unacceptable.

Posted by on Jun 30, 2023

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Comment from Hotel Management

Jul 1, 2023 by FRONT DESK SUPERVISOR

We thank you for your review. We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service.

3 out of 5

Posted by , from TACOMA on Jun 12, 2023

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Comment from Hotel Management

Jul 6, 2023 by DraftKings at Casino Queen

We’re sorry to hear that your experience wasn’t up to par. We invite you to message us at directly with any additional feedback that you feel would help us improve going forward.

5 out of 5
Place was clean but remember it’s a casino atmosphere so bring a sound machine.

Posted by , from Dayton on May 28, 2023

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Comment from Hotel Management

May 31, 2023 by TAMIYA

Thank you so much for taking the time to leave us an 5 star rating-it's much appreciated.

4 out of 5
Room was nice. Shower head was leaking A/C worked good. Wish they would provide some sort of breakfast. There is a hospitality room but was always locked

Posted by on May 22, 2023

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Comment from Hotel Management

May 23, 2023 by TAMIYA

Thank you so much for taking the time to leave us an rating....We really appreciate your business.

Property Features

Casino Queen Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and 3 meeting rooms are available. A casino, a vending machine, and a sportsbook are also featured at the business-friendly Casino Queen Hotel. Free self parking is available. This 3-star East St. Louis hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 7 levels
  • Built in 2000
  • Casino
  • Deli
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: St. Louis Gateway Station (6.4 km / 4 mi)
  • Metro station: East Riverfront Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Casino Queen Hotel offers 157 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and change of towels can be requested. Housekeeping is provided on request.

  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Casino Queen Hotel has a restaurant on site.

Deli and Chips - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casino Queen Casino Adult only East St. Louis
  • Casino Queen Hotel East St. Louis
  • Casino Queen Hotel
  • Casino Queen East St. Louis
  • Casino Queen Hotel Hotel
  • Casino Queen Hotel East St. Louis
  • Casino Queen Hotel Hotel East St. Louis

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.