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"I prepaid for the room on Travelocity and the Best Western Crossroads Of The Bluffs also charged me for the room. So I was charged by both Travelocity ... " More

By a verified traveler on Tue 16 Nov 2021

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Hotel Description

Hotel near Henry Doorly Zoo in Council Bluffs

Close to airport

Within 2 miles (3 km) of this well-placed hotel, you'll find Horseshoe Council Bluffs and Mid-America Center. Joe's Karting and RailsWest Railroad Museum are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the express check-out and free Internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 107 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79* Per night/room May 29 - May 30

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Crossroads Of The Bluffs ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Crossroads Of The Bluffs

Everyone (14) Couples (2) Family (7)
3 out of 5
I prepaid for the room on Travelocity and the Best Western Crossroads Of The Bluffs also charged me for the room. So I was charged by both Travelocity and the motel. They are both on my credit card. I would advice people not to book this motel with Travelocity as the motel will also charge you.

Posted by , from Elk Mound on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by Abdul

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4 out of 5
Enjoyed having the breakfast Included. Not many hotels add that in so it was definitely pleasant addition.

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 27, 2021 by abdul

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5

Posted by , from MONUMENT on Oct 7, 2021

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4 out of 5

Posted by on Jul 31, 2021

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4 out of 5
wish the pillows were bigger. But like staying here room rates are reasonable, rooms are comfortable.

Posted by on May 22, 2021

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Comment from Hotel Management

May 24, 2021 by abdul

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

3 out of 5
Hair all over the floor and a piece of gum was stuck on the floor between the toilet and tub.

Posted by on May 17, 2021

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Comment from Hotel Management

May 18, 2021 by abdul

Our business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2 out of 5
It just looks and feels dirty. I had a change of plans and needed to stay an extra night... so it was a last minute stay. I almost canceled just by driving up to the hotel. The room #’s are literally written on the walls next to the door. The room seemed dirty.. I wiped down everything with Clorox wipes. I couldn’t wait till the morning so I can get my small child out of there.

Posted by , from Dallas, Tx on Dec 6, 2020

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Comment from Hotel Management

Dec 9, 2020 by abdul

Thanks for staying with us. We appreciate your feedback! We are currently renovating the hallway so that's why the room number is written in marker so I'm sorry for the inconvenience.

5 out of 5
Very happy with our room. Very clean. Pool area alone is worth the stay. Only able to look because of COVID. The breakfast and sitting areas are really comfy and decorated very nicely. This is definitely our new hotel to stay at. We have fam here and come up a lot.

Posted by , from Kansas City on Sep 27, 2020

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Comment from Hotel Management

Oct 5, 2020 by abdul

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4 out of 5

Posted by on Jul 6, 2020

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Comment from Hotel Management

Jul 7, 2020 by abdul

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5

Posted by on Nov 11, 2019

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About the Best Western Crossroads Of The Bluffs

Location 2216 27th Ave, Council Bluffs, IA 51501

Property Features

Free breakfast is served daily. WiFi and wired Internet are free in public spaces. The business-friendly Best Western Crossroads Of The Bluffs also features a fitness center, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Council Bluffs hotel is smoke free.

  • 107 guestrooms or units
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Omaha Station (7.5 km / 4.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Crossroads Of The Bluffs offers 107 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 20 per accommodation, per day, plus a deposit of USD 150 per stay
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Crossroads Bluffs
  • BEST WESTERN Crossroads Hotel Bluffs
  • Best Western Crossroads Bluffs Hotel Council Bluffs
  • Best Western Crossroads Bluffs Hotel
  • Best Western Crossroads Bluffs Council Bluffs
  • Best Crossroads Of The Bluffs
  • Best Western Crossroads Of The Bluffs Hotel
  • Best Western Crossroads Of The Bluffs Council Bluffs
  • Best Western Crossroads Of The Bluffs Hotel Council Bluffs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.