"The air conditioner wasn’t working and the beds were super hard very uncomfortable. Breakfast sucked. However they did put us in a different room and ... " More
In suburbs
Within 3 miles (5 km) of this Council Bluffs hotel, you'll find RailsWest Railroad Museum and Methodist Jennie Edmundson Hospital. Caring For Our Communities In Southwest Iowa and Iowa Western Community College are also within 3 miles (5 km).
Free perks
This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Enjoy the indoor pool and conveniences like a 24-hour front desk and free newspapers.
Jun 29, 2023 by paul
Dear ANNA,Thank you for sharing your feedback regarding your recent stay. We apologize for the disappointing experience you had and any inconveniences caused during your time with us. We take your comments seriously and appreciate your honesty.We regret that the condition of our property did not meet your expectations. While we strive to provide a comfortable and well-maintained environment for our guests, it appears that we fell short in this regard. We acknowledge your concerns about the need for a renovation, the noise from the AC unit, the condition of the pool stairs, and the discomfort of the beds.Please know that we are continuously working to improve our facilities and enhance the overall guest experience. Your comments will be shared with our management team for immediate review and action. We are committed to addressing these issues promptly and ensuring that they are not repeated in the future.We understand that the discrepancy between the price you paid and the experience you received is disheartening. We strive to offer competitive rates that align with the quality of our accommodations and services. Your feedback will help us reassess and make any necessary adjustments to ensure that our pricing is fair and reflective of the experience we provide.We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. We value your feedback, and we hope to have the opportunity to welcome you back in the future, where we can provide you with a significantly improved experience that is more in line with our guests' expectations.If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to reach out to us directly. We genuinely appreciate your feedback and the opportunity to address your concerns.Warm regards,WESTERN INN Hotel Management
Jun 30, 2023 by paul
Dear Heidi,Thank you for taking the time to share your feedback regarding your recent stay. We apologize for the inconveniences and discomfort you experienced during your visit.We deeply regret the issues you encountered with the air conditioning in your initial room and the discomfort of the beds. Providing a comfortable environment for our guests is of utmost importance to us, and we apologize for falling short in this aspect. Your comments will be shared with our maintenance team to ensure that the air conditioning units are functioning optimally and that the comfort of our beds meets the expectations of our guests.We apologize if the breakfast did not meet your expectations. We continuously strive to improve the quality and variety of our breakfast offerings, and we will take your feedback into consideration as we make adjustments to enhance the breakfast experience for our guests.We appreciate your recognition that we were able to accommodate you in a different room, which improved your experience. However, we apologize for any shortcomings in the room allocated to your kids. We understand the importance of ensuring a comfortable and enjoyable stay for all members of your family, and we apologize for not meeting those expectations.We regret that your experience did not meet the value for the money spent. We continually assess and adjust our pricing to ensure that it reflects the quality of our accommodations and services. Your feedback will be taken into account as we review our pricing structure to provide better value to our guests.We genuinely apologize for any inconvenience caused during your stay. We appreciate your feedback, as it allows us to identify areas for improvement and enhance the overall guest experience. If there is anything else we can do to address your concerns or if you have any further feedback to share, please do not hesitate to contact us directly.We value your patronage and hope to have the opportunity to welcome you back in the future, where we can provide you and your family with an improved experience that meets your expectations.Warm regards,WESTERN INNHotel Management
May 22, 2023 by paul
Hi guest, Your kind words about our pool and service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Apr 19, 2023 by PAUL
“We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”
Apr 19, 2023 by PAUL
Hi guest, Your kind words about our hospitality and service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Apr 19, 2023 by PAUL
Hi Guest,Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay. Your feedbacks and suggestions are always welcome.
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served. An indoor pool, a library, and a vending machine are also featured at the business-friendly Western Inn. Free self parking is available. This Council Bluffs hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking
Western Inn offers 51 accommodations with hair dryers and complimentary toiletries. Televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
Guests are served free continental breakfast.
Recreational amenities at the hotel include an indoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.