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4.6 out of 5

"property was fine, however there were several LOUD guests coming off the elevator at 12-1am; grrrr " More

By a verified traveler on Mon 23 Aug 2021

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Hotel Description

Enjoy the indoor pool at this 3-star Johnston hotel

In Johnston

A stay at this hotel places you within half a mile (1 km) of IHS-Iowa Health Systems and 3 miles (5 km) of Pioneer Hi-Bred Headquarters. Iowa Gold Star Military Museum and Buccaneer Arena are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 2 Queen Beds, Accessible (Accessible Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$94* Per night/room Apr 2 - Apr 3

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite, One King Bed & Full Size Sofa Sleeper

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds (Drinks & Snacks Included)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Des Moines/Urbandale ratings based on 27 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Des Moines/Urbandale

Everyone (10) Couples (1) Family (9)
5 out of 5
Beautiful facility

Posted by on Feb 23, 2022

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Comment from Hotel Management

Feb 23, 2022 by Sincerely, Rick

Gary, Thank you for choosing to stay with us and the kind words. Please stay with us again the next time you are in the Des Moines area.

5 out of 5

Posted by on Aug 24, 2021

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4 out of 5
property was fine, however there were several LOUD guests coming off the elevator at 12-1am; grrrr

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 23, 2021 by Sincerely, Rick

Thank you for the great review. Please stay with us again the next time you are in the Des Moines area.

5 out of 5

Posted by on Aug 22, 2021

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4 out of 5
The selection of breakfast food to choose from was nice as it was cooked to order. Thought you could here the doors slam shut on the floor.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 29, 2021 by Katie Frazee

Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay with us! We hope you will think of us the next time you are in Des Moines as we look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Have a wonderful week!

5 out of 5
Room was large and had great countertop space. Very nice and updated throughout the hotel.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 18, 2021 by Sincerely, Rick

Thank you so much for choosing to stay with us at the Hilton Garden Inn Des Moines/Urbandale. And for the wonderful review. Yes we remolded a few years ago. Please stay with us again.

1 out of 5
The property is fine. It was frustrating that the property didn’t work with my paid reservation via Travelocity. Recommend they refuse working with scammy Travelocity in the future

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 27, 2021 by Rick

Thank you for staying with us. I hope you will stay with us again the next time you are in the area.

5 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

May 2, 2021 by Rick

Thank you for taking the time to fill out the survey. I am glad that you enjoyed your stay.

4 out of 5

Posted by on Mar 10, 2021

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Comment from Hotel Management

Mar 23, 2021 by Rick

Thank you for taking the time to fill out our survey. I hope that your trip was enjoyable and that you were able to visit some area attractions. Our goal is to provide the best service possible. If there is anything that I can do for you, please let me know. Have a wonderful day.

5 out of 5

Posted by on Dec 7, 2020

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Comment from Hotel Management

Dec 8, 2020 by Rick

Thank you for choosing to stay with us. I am glad that you enjoyed your stay. Please consider staying with us again.

About the Hilton Garden Inn Des Moines/Urbandale

Location 8600 Northpark Dr, Johnston, IA 50131

Renovations + Closures

The following facilities are closed on Sunday, Friday, and Saturday:

  • Bar/lounge

Property Features

As a guest of Hilton Garden Inn Des Moines/Urbandale, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. The business-friendly Hilton Garden Inn Des Moines/Urbandale also features gift shops/newsstands, a garden, and a picnic area. Self parking is free. This 3-star Johnston hotel is smoke free.

  • 148 guestrooms or units
  • 6 levels
  • Built in 2004
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Des Moines/Urbandale offers 148 accommodations with coffee/tea makers and hair dryers. 36-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Great American Grill - This restaurant serves breakfast only.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.95 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Des Moines Urbandale
  • Hilton Garden Inn Hotel Des Moines Urbandale
  • Hilton Garden Inn Moines/Urbandale Hotel Johnston
  • Hilton Garden Inn Moines/Urbandale Hotel
  • Hilton Garden Inn Moines/Urbandale Johnston
  • Hilton Garden Inn Moines/Urbandale Hotel Johnston
  • Hilton Garden Inn Moines/Urbandale Hotel
  • Hotel Hilton Garden Inn Des Moines/Urbandale Johnston
  • Johnston Hilton Garden Inn Des Moines/Urbandale Hotel
  • Hotel Hilton Garden Inn Des Moines/Urbandale
  • Hilton Garden Inn Des Moines/Urbandale Johnston
  • Hilton Garden Inn Moines/Urbandale Johnston
  • Hilton Garden Inn Moines/Urbandale
  • Hilton Garden Moines Urbandale
  • Hilton Des Moines Urbandale
  • Hilton Garden Inn Des Moines/Urbandale Hotel
  • Hilton Garden Inn Des Moines/Urbandale Johnston
  • Hilton Garden Inn Des Moines/Urbandale Hotel Johnston

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.