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Quality Inn & Suites

2.5-star property
4995 Merle Hay Rd, Des Moines, IA 1-855-201-7819
3.1 out of 5
See all 12 travelocity Reviews

"Clean, no smoke odor. Newer carpet in halls. Friendly staff and easy access to interstate and most events in the area as well as shopping and restaura ... " More

By a verified traveler on Mon 01 Jan 2024

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Des Moines

City center stay

Your stay at this Lovington hotel places you within 3 miles (5 km) of Merle Hay Mall and Pioneer Hi-Bred Headquarters. Also, IHS-Iowa Health Systems is within 3 miles (5 km) and Buccaneer Arena is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's an indoor pool on site, and a 24-hour front desk and express check-out are also provided.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Apr 29 - Apr 30

Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quality Inn & Suites Des Moines - Merle Hay Road ratings based on 12 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn & Suites Des Moines - Merle Hay Road

Everyone (3) Couples (4) Family (1)
1 out of 5

Posted by on Jan 6, 2024

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Comment from Hotel Management

Jan 10, 2024 by Manager

Hello Meredith, We apologize if your recent experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can address any concerns you may have had during your stay. We value feedback from our guests and would appreciate the opportunity to make it right.

5 out of 5
Clean, no smoke odor. Newer carpet in halls. Friendly staff and easy access to interstate and most events in the area as well as shopping and restaurants. Will stay again. Excellent price.

Posted by , from Carroll on Jan 1, 2024

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Comment from Hotel Management

Jan 8, 2024 by Manager

Hello MALINA, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you found our rooms clean and without any smoke odor. It's also great to know that our staff was friendly and that you found our location convenient for accessing various events, shopping, and restaurants in the area. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future.

4 out of 5
I was surprised by this property.. the staff and room were clean and nice.. the outside property needed a good clean up.

Posted by on Dec 19, 2023

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Comment from Hotel Management

Dec 22, 2023 by Manager

Hello Tracy,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our staff and rooms to be clean and nice. We appreciate your observations regarding the outside property, and we will take them into consideration as we continue to improve our facilities. Your comments are valuable to us, and we hope to welcome you back for an even better experience in the future.

1 out of 5
Abandoned bar next to property

Posted by on Sep 24, 2023

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Comment from Hotel Management

Sep 26, 2023 by Manager

Hello James ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

5 out of 5
Room are big and had fridge and microwave. Just my speed. I always look for these two amenities before I book a room.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Nov 23, 2019 by General Manager

Thank you for your stay. We are happy that our hotel provided all the amenities that you needed.

5 out of 5
It was a hot day and the room was nice and cool. Man at checkin desk was very pleasant and helpful.

Posted by on Jun 18, 2018

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4 out of 5

Nice value

Pros: Price.
Cons: Internet speed in the rooms.
Looking for price and location. Decent non pretentious. Nice typical hotel breakfast. Staff seen often cleaning. Nice manager. We had requested a ground level room which the manager pre-assigned for us. The free internet service was variable but not fast. Moving notebook to the business center worked better. Would stay there again.

Posted by , from Minnesota on Oct 4, 2015

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Comment from Hotel Management

Dec 14, 2015 by Front Desk Agent - Quality Inn & Suites.

The entire team at the Quality Inn & Suites is glad to hear that you had a good stay with us. We are sorry about the issues you had with the Internet. Recently we resolved the speed issues and upgraded the equipment so in the future this should not be an issue. We look forward to seeing you again on a future stay.

4 out of 5

Confident to interstate and dining,shopping.

Location: Pretty close to dining and Merle Hay Mall.
The hotel is little older but is in good condition. I didn't use the pool area so don't know what that's like. There is a bar type of lounge connected with music on the weekends. The first night I pulled into the parking lot a security guard asked me to move my car to farther back in the parking lot to leave room for bar parking. He was polite and I moved my car. There is plenty of parking around back. Room was very quiet and clean. Staff is very friendly. Breakfast is good. I would certainly stay there again.

Posted by on Sep 21, 2015

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1 out of 5

Worst Customer Service Ever

Cons: bad customer service
The Guy at the front desk was Rude, Short and unwilling to be of any help. I have never been treated SO poorly!!! I would NEVER recommend this hotel to anyone! Called and complained to the corporate office and they booked us a room in the Eco Lodge right down the street.

Posted by on Aug 24, 2012

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2 out of 5

It was the least expensive option for the location but showed it.

Pros: Free breakfast, Free Internet
Cons: Poor breakfast
We were put in a smoking hall although we are not smokers. Another room in our party had water damage and extreme humidity in their room. They had to switch. Breakfast is minimal.

Posted by on Jul 27, 2011

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About the Quality Inn & Suites

Location 4995 Merle Hay Rd, Des Moines, IA 50322

Property Features

A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this Des Moines hotel.

  • 116 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash.

Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Des Moines
  • Quality Inn Des Moines
  • Quality Inn Suites
  • Quality Inn Suites Des Moines Merle Hay Road
  • Quality Inn & Suites Des Moines - Merle Hay Road Hotel
  • Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.