4/10 Poor
Colin
Feb 24, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst service ever experienced!
We were really looking forward to our stay at this hotel in Dublin. The checkin was easy and smooth and we were please with our room, all be it a little on the compact side. Sadly that’s as good as it got. The following morning I had to shower with only cold/luke warm at best water as no matter what I tried I couldn’t get the shower water to run warm, never mind hot. We reported this to reception and they said they would get maintenance to sort it. So imagine my frustration when I showered this morning to find the water was even colder than yesterday! Now I know it’s not the worst thing to experience but a hot shower should be a given in any hotel. To make matters worse, when I mentioned this to reception on checkout they literally couldn’t give a monkeys. Their attitude stunk and has left a very bitter taste on what should have been a lovely trip for my birthday. They made me feel like I was an inconvenience for staying at the hotel, a paying customer! I’m not one to complain easily and I don’t like to leave negative reviews but I felt compelled on this occasion. It’s a shame as the hotel itself was ideal for our trip but the cold shower and complete lack of concern from the staff has meant I will avoid staying here ever again. If you’re looking for that famous friendly and caring Irish welcome then I’d avoid this hotel at all costs!
Colin
Stayed 2 nights in Feb 2024