"The exterior property was well maintained; however, the bedroom pillows were filthy and the room furniture was dusty and there was debris on the bathr ... " More
In Braselton
You'll be within half a mile (1 km) of Chateau Elan Winery and 2 miles (3 km) of Minnehaha Falls with a stay here. Also within 9 miles (15 km) are Road Atlanta and Hamilton Mill Golf Club.
36-hole golf course
This luxury resort features a golf course, an attached winery, and a full-service spa. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. You'll find 7 restaurants and 6 outdoor tennis courts on site, along with a poolside bar to unwind.
Aug 23, 2023 by Hotel Management
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
Aug 4, 2023 by Hotel Management
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!
Jun 6, 2023 by Hotel Management
Thank you for your review, and please accept our apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. We appreciate you bringing these issues to our attention as we further work to improve our operations. We hope you'll consider staying with us again in the future.
May 8, 2023 by Hotel Management
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
Mar 16, 2023 by Hotel Management
Thank you for providing such a wonderful rating, Terrence! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
Mar 6, 2023 by Hotel Management
Thank you for this fabulous rating, Edward! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.
Mar 6, 2022 by Shannon C
Thank you very much! We look forward to your next visit!
A winery is on site. Chateau Elan offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A 24-hour business center and meeting rooms are available. Event space at this resort measures 40000 square feet (3716 square meters) and includes a conference center. A seasonal outdoor pool, a 24-hour fitness center, and a steam room are also featured at the luxury Chateau Elan. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Braselton resort.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Valet parking (surcharge)
Chateau Elan offers 329 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Versailles - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner.
Marc - This restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Paddy's Irish Pub - This pub specializes in Irish cuisine and serves lunch, dinner, and light fare. Open select days.
Fleur-de-Lis - This restaurant serves breakfast and lunch. Open select days.
Sarazen's Golf Grille - Overlooking the golf course, this restaurant specializes in American cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 6 outdoor tennis courts. In addition to a seasonal outdoor pool, other recreational amenities include a steam room and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa at Chateau Elan has 38 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization of USD 15 for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Preferred Hotels & Resorts.