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The Ridges Resort on Lake Chatuge

3.5-star property
3499 US Highway 76 W, Hiawassee, GA 1-855-201-7819

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3.7 out of 5
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See all 7 Travelocity Reviews

"LIKE: Lakefront with lots of walking paths and a large lake deck. Fire pit with ingredients for S’mores after dark. We were bumped up from a “resort v ... " More

By a verified traveler on Sun 08 Sep 2019

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Hotel Description

Family-friendly 3.5-star hotel near Chattahoochee National Forest

On lake

You'll be within half a mile (1 km) of Chattahoochee National Forest and 6 miles (10 km) of Chatuge Lake. Hightower Creek Vineyards and Chatuge Regional Hospital are also within 6 miles (10 km).

Renovated in 2018

This smoke-free hotel features a water park, a marina, and 2 restaurants. Family-friendly amenities include a playground and kid-friendly dining, along with kayaking. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, comfy beds

The 66 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies or patios, and LCD TVs with cable channels.

Standard Room, 2 Queen Beds, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$107* Per night/room Apr 19 - Apr 20

Standard Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ridges Resort on Lake Chatuge ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Ridges Resort on Lake Chatuge

Everyone (4) Couples (2) Family (2)
2 out of 5
After we were in our room after Midnight we lost electrical power to our room and there was no hot water in the bathroom!! We called the number the receptionist gave us if we needed help after midnight but the number kept being busy. Also someone threw up on the couch in the entrance and in the elevator. If we didn’t report it it would have stayed there all night. The place is pretty old and run down. We won’t be staying here again!! We want a refund of our money. JQ

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 1, 2021 by Vice President

Thank you for your review. We are sorry for the difficulties you encountered and regret the disappointment it caused. Your feedback has been shared with our front desk associates to ensure we are diligent in our efforts going forward. We have also discussed your comments with the appropriate team members to improve our future guests’ experiences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you, Kristin Hogsed, Vice President

5 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 15, 2020 by Vice President

Thank you for the perfect rating. We are glad you had a wonderful time at The Ridges Resort on Lake Chatuge. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Thank you, Kristin Hogsed, Vice President

4 out of 5
LIKE: Lakefront with lots of walking paths and a large lake deck. Fire pit with ingredients for S’mores after dark. We were bumped up from a “resort view” room to a lake view room (this was probably related to #2 below). DISLIKE: Understaffed! The fact of which was made VERY apparent to us by (1) hearing a person grumbling to the manager at the front desk while we attempted to check in (2) We were not able to check in until 4:40 (40 minutes late for the “guaranteed” 4:00 check-in time).

Posted by , from Young Harris on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by Front Desk Manager

Thank you for taking the time to share your impressions of The Ridges Resort on Lake Chatuge. We are happy to know you liked our location near the Lakefront, lake view rooms, and that you enjoyed gathering around the fire pit at night for S'mores. However, we are sorry for the unfortunate delay in getting your accommodations ready for your arrival. We hope the remainder of your stay made up for this and you will choose to stay with us again in future. Thank you, Samantha Keene, Front Desk Manager

5 out of 5
Nice area Nice rooms Very helpful staff Love the lobby

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 5, 2019 by General Manager

It was our pleasure accommodating you at The Ridges Resort & Marina, An Ascend Hotel Collection Member. We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us. Thank you, Bob Johnson General Manager

5 out of 5
GREAT LOCATION...…………..GREAT RESTAURANT...….HAD A WONDERFUL TIME......SPECIAL ACCOLADES TO SHANE IN RESTAURANT

Posted by , from SOUTH CAROLINA on Oct 27, 2018

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Comment from Hotel Management

Oct 30, 2018 by General Manager

John, thanks for taking the time to share your wonderful experience at The Ridges Resort & Marina. We are glad to know you liked our terrific location and had a great dining experience at our restaurant. We hope you will visit us often. Thank you, Bob Johnson, General Manager

3 out of 5

Nice grounds, but...

The grounds of the property are nice...right on the water and quiet. I would have rated the hotel higher, but at this price point I expect the room and in particular the bathroom to be in better condition. In addition, the AC unit was loud, though it did keep the room cold. The staff was nice.

Posted by on Jul 12, 2018

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Comment from Hotel Management

Jul 14, 2018 by General Manager

Thank you for sharing your review with us. It is good to know you liked our associates and that you had a pleasant stay. However, we are sorry for the noise issue you had from the HVAC unit. We have discussed your comments with our maintenance team to be more diligent in their service moving forward. We hope you will give us another chance to provide you with a better experience. Thank you, Bob Johnson, General Manager

2 out of 5

Totally disappointing

Pros: The staff was friendly. The scenery outside the hotel was good.
Cons: The facility is totally outdated
This hotel was very dated indicated by everything from stains in the carpet to walls that are not sound proof to old mattresses. (No microwaves in the rooms? TV with a VERY snowy picture? Are you serious?) If I only paid about half of what it cost I would not have too much to say. But given the cost and the supposed rating I felt incumbent to express my regret for staying here. It has the standards of a cheap motel.

Posted by , from GA on Aug 21, 2015

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About the The Ridges Resort on Lake Chatuge

Location 3499 US Highway 76 W, Hiawassee, GA 30582

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 31 2021 (dates subject to change):

  • Dining venue(s)

Property Features

The Ridges Resort on Lake Chatuge offers its guests a water park (surcharge), a marina, and an outdoor tennis court. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. An outdoor pool, a 24-hour fitness center, and a terrace are also featured at the family-friendly The Ridges Resort on Lake Chatuge. Self parking is free. A complete renovation of The Ridges Resort on Lake Chatuge was completed in April 2018. This 3.5-star Hiawassee hotel is smoke free.

  • 66 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 2 bars or lounges
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1987
  • Karaoke
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

The Ridges Resort on Lake Chatuge offers 66 accommodations with coffee/tea makers and designer toiletries. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 50-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Private balcony or patio
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11 AM.

The Oaks Lakeside Kitchen - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Marina Station - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, a water park (surcharge), an outdoor pool, and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Helicopter/airplane tours on site
  • Canoe on site
  • Mountain biking nearby
  • Volleyball on site
  • Kayaking on site
  • Motor boating on site
  • Ziplining nearby
  • Horse riding nearby
  • Playground on site
  • Hunting nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Rowing or canoeing on site
  • Boat tours on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 10:00 PM
  • Friday - Saturday: 8:00 AM - midnight
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 10:00 PM
  • Friday - Saturday: 8:00 AM - midnight
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cribs (infant beds) are available for USD 15 per night.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • City/local tax: USD 5.0
  • Resort fee: USD 20.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 20 per person (approximately)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 15 per night
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ridges Resort Ascend Htl Collection Member Young Harris
  • Ridges Hiawassee
  • Ridges Resort Ascend Htl Collection Member
  • Ridges Resort Hiawassee
  • Ridges Resort Young Harris
  • Ridges Young Harris
  • Ridges Ascend Htl Collection Member Young Harris
  • Ridges Ascend Htl Collection Member
  • The Ridges Resort Marina an Ascend Htl Collection Member
  • Ridges Ascend Htl Collection
  • The Ridges On Lake Chatuge
  • The Ridges Resort on Lake Chatuge Hotel
  • The Ridges Resort on Lake Chatuge Hiawassee
  • The Ridges Resort Marina Ascend Hotel Collection
  • The Ridges Resort on Lake Chatuge Hotel Hiawassee
  • The Ridges Resort Marina an Ascend Htl Collection Member

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.