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4.5 out of 5

"nice people, very helpful. clean hotel. good review " More

By a verified traveler on Wed 09 Feb 2022

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Hotel Description

Hotel near Northern Arizona University in Flagstaff

In Flagstaff

You'll find Northern Arizona University and West of the Moon Gallery within 2 miles (3 km) of this hotel. Flagstaff Symphony Orchestra and Heritage Square are also within 2 miles (3 km).

Free breakfast

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free continental breakfast each morning.

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$124* Per night/room Oct 17 - Oct 18

Standard Room, 1 King Bed (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Flagstaff, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Holiday Inn Express Flagstaff, an IHG Hotel

Everyone (9) Couples (4) Family (4)
5 out of 5
nice people, very helpful. clean hotel. good review

Posted by on Feb 9, 2022

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Comment from Hotel Management

Feb 10, 2022 by Diana A, General Manager

Hello Lauren! Thank you kindly for your feedback. We are happy to see you enjoyed our property and our team was helpful. We hope to host you again next time your travels bring you to Flagstaff. Kind regards.

5 out of 5
They have a major parking problem. 5 vehicles with trailers taking up 38 parking places. We had to park way in the back.

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 18, 2021 by Diana A, General Manager

Hello Michael, thank you kindly for your feedback. We apologize parking was not as easy as expected. Thank you for choosing to stay with us. We look forward to hosting you again should your travels bring you back to Flagstaff. Kind regards.

5 out of 5

Posted by on Aug 22, 2021

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1 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 18, 2021 by Diana A, General Manager

Hello dear guest, we are sorry to see your experience did not go as expected. We would love an opportunity to chat further in order to learn and improve the overall guest experience. Please feel free to contact us at your convenience. Kind regards.

5 out of 5

Posted by on Mar 29, 2021

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5 out of 5

Posted by on Aug 14, 2020

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5 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by Kayla

Dear Guest - Thank you for staying at our hotel and for the perfect score. We look forward to your next visit to the area. :)

3 out of 5
Pool was closed because it is outside. Also, traffic and train noise was very loud in our room.

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 23, 2019 by Kayla

Dear Guest - Thank you for taking the time to complete your review and offer your feedback about your stay. My deepest apologies for the noise issue that you experienced during your visit. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5
We booked here because they said they had an indoor pool and hot tub. When we arrived we were told the hot tub and pool were seasonal and outdoors

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 17, 2019 by Kayla

Dear Guest - Thank you for your review and 4-stars. I am very sorry to hear that your stay did not meet expectations. We hope to welcome you again in the future! Safe travels!

5 out of 5
The food service was excellent. We did not get one day room cleaning but they were busy so didn’t mind

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 31, 2019 by Kayla

Dear Guest - I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back to the hotel in the near future.

About the Holiday Inn Express Flagstaff, an IHG Hotel

Location 2320 E Lucky Ln, Flagstaff, AZ 86004

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Holiday Inn Express Flagstaff, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Flagstaff, an IHG Hotel. For a fee, parking is available. This Flagstaff hotel is smoke free.

  • 1 building
  • 154 guestrooms or units
  • 5 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 1987
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Flagstaff Station (3.2 km / 2 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Express Flagstaff, an IHG Hotel offers 154 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 0.95 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Flagstaff Holiday Inn Express
  • Holiday Inn Express Flagstaff
  • Holiday Inn Express Hotel Flagstaff
  • Holiday Inn Flagstaff
  • Holiday Inn Express Flagstaff Hotel

You should know

  • The seasonal pool will open June 01 and close October 20.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.