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Hotel Aspen InnSuites Flagstaff/Grand Canyon

2.5-star property
1008 E Route 66, Flagstaff, AZ 1-855-201-7819
3.9 out of 5
Good!
See all 43 travelocity Reviews

"The entry door was there working on the exterior. Not very good for locking up. The exterior they’re working on. The bathroom had lots of cracks and l ... " More

By a verified traveler on Sat 29 Apr 2023

Points Of Interest

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Hotel Description

Hotel near Northern Arizona University in Flagstaff

City center stay

You'll find West of the Moon Gallery and Flagstaff Symphony Orchestra within a 15-minute walk of this Flagstaff hotel. Northern Arizona University and Heritage Square are also within 2 miles (3 km).

Outdoor pool

A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Express check-out is provided and the front desk is staffed around-the-clock.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$56* Per night/room Sep 26 - Sep 27

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Room with 2 King Beds

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Aspen InnSuites Flagstaff/Grand Canyon ratings based on 43 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Aspen InnSuites Flagstaff/Grand Canyon

Everyone (23) Couples (8) Family (11)
1 out of 5
The unfriendly unhelpful staff. Omg!

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 4, 2023 by Hotel Aspen

Thank you for bringing your recent experience to our attention. We apologize for the unfriendly and unhelpful behavior you encountered from our staff. This is not the level of service we strive to provide, and we take your feedback seriously.We value every guest and aim to create a welcoming and helpful environment throughout their stay. We will address this matter with our staff immediately and conduct further training to ensure that such incidents do not recur.Your satisfaction is important to us, and we would appreciate the opportunity to make it right. If there is anything specific we can do to address your concerns or if you would like to provide more details about your experience, please reach out to our guest services directly.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. We hope you will give us another chance to exceed your expectations in the future.

5 out of 5

Posted by , from Florence on Jun 28, 2023

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Comment from Hotel Management

Jul 20, 2023 by Hotel Aspen

Thank you for your excellent rating of 5/5! We're delighted to hear that you had a wonderful experience at Hotel Aspen. Providing exceptional service and creating memorable stays for our guests is our top priority. We truly appreciate your positive feedback and look forward to the opportunity to welcome you back for another outstanding stay in the future.

5 out of 5

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jul 5, 2023 by Hotel Aspen

We're thrilled to see your 5-star rating! Thank you for sharing your satisfaction with our services and facilities. We can't wait to provide you with another wonderful experience on your next visit.

4 out of 5

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 27, 2023 by Hotel Aspen

Thank you for your 4/5 rating! We appreciate your feedback and would love to know more about your experience. If there are any specific areas where we excelled or any suggestions for improvement, please let us know. Your feedback is valuable to us, and we strive to provide the best possible experience for our guests. Thank you for choosing our hotel, and we hope to have the opportunity to serve you even better in the future.

5 out of 5

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 27, 2023 by Hotel Aspen

Thank you for your excellent 5/5 rating! We're thrilled to hear that you had a wonderful experience at our hotel. If there is anything in particular that stood out to you or any highlights you would like to share, we would love to hear it. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.

5 out of 5

Posted by on Jun 4, 2023

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Comment from Hotel Management

Jun 24, 2023 by Hotel Aspen

Thank you for taking the time to share your feedback regarding your recent stay at Hotel Aspen. We are absolutely delighted to receive your exceptional 5/5 score and are thrilled to hear that you had such a wonderful experience with us.Providing our guests with a memorable and enjoyable stay is our utmost priority, and we are pleased to know that we succeeded in meeting your expectations. Our dedicated team works diligently to ensure that every aspect of your stay is exceptional, from our comfortable accommodations to our attentive service.We greatly appreciate your kind words about our hotel, and we will be sure to pass along your compliments to the entire team. Your positive feedback serves as motivation for us to continue delivering outstanding experiences to all our guests.Once again, thank you for choosing Hotel Aspen. We hope to have the pleasure of welcoming you back in the near future for another exceptional stay.

2 out of 5
Nowhere in my reservation did it mention a $25 per night pet fee.

Posted by , from Irving on May 22, 2023

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Comment from Hotel Management

Jun 17, 2023 by Hotel Aspen

Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused regarding the pet fee. We understand that it is important for guests to be aware of all fees associated with their stay upfront.We apologize for the oversight in not clearly communicating the pet fee in your reservation. We will review our reservation process to ensure that all necessary fees are clearly stated and communicated to our guests in the future.Thank you for your understanding, and we appreciate your feedback. If you have any further concerns or questions, please don't hesitate to reach out to us directly.

5 out of 5

Posted by on May 16, 2023

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Comment from Hotel Management

Jun 17, 2023 by Hotel Aspen

Thank you for your wonderful review and for rating us 5/5! We're delighted to hear that you had a fantastic experience during your stay. Providing exceptional service and ensuring guest satisfaction are our top priorities, and we're thrilled that we met your expectations. Your positive feedback is greatly appreciated, and it motivates us to continue delivering outstanding hospitality. We look forward to welcoming you back on your next visit and providing you with another excellent stay. Thank you for choosing our hotel!

5 out of 5
Good stay

Posted by on May 7, 2023

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Comment from Hotel Management

Jun 17, 2023 by Hotel Aspen

Thank you for taking the time to review our hotel and for giving us a perfect score of 5/5! We're delighted to hear that you had a fantastic experience during your stay. Providing excellent service and ensuring guest satisfaction are our top priorities, and we're thrilled that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!

3 out of 5
The entry door was there working on the exterior. Not very good for locking up. The exterior they’re working on. The bathroom had lots of cracks and looks like it needed some repairs the fan and heater combination in the room where we slept was extremely noisy. And when we checked out we do not like leaving our room keys and she looked pretty upset that we didn’t give them to her. We don’t give our room keys because of security reasons because it has personal information on it like credit card numbers, and stuff that they can use down the road. The staff is very coveted minded. You can’t even get into the property that are signs that says if you have a cough, you can’t even enter the building without a mask so very inconvenient.

Posted by on Apr 29, 2023

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Comment from Hotel Management

Jun 17, 2023 by Hotel Aspen

We apologize for the issues you encountered during your stay. We will address the door, bathroom, and noisy fan/heater problems promptly. Regarding the room key, we understand and respect your security concerns. We apologize for any inconvenience caused by the signage and mask requirements. Thank you for your feedback, and we will use it to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

About the Hotel Aspen InnSuites Flagstaff/Grand Canyon

Location 1008 E Route 66, Flagstaff, AZ 86001

Property Features

As a guest of Hotel Aspen InnSuites Flagstaff/Grand Canyon, you'll find a seasonal outdoor pool, laundry facilities, and express check-out. Public spaces have free WiFi. Self parking is free. This Flagstaff hotel is smoke free.

  • 110 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Flagstaff Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Hotel Aspen InnSuites Flagstaff/Grand Canyon offers 110 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Flagstaff hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aspen Flagstaff Grand Canyon
  • Aspen InnSuites
  • Aspen InnSuites Flagstaff Grand Canyon
  • Aspen InnSuites Grand Canyon
  • Hotel Aspen Flagstaff Grand Canyon
  • Hotel Aspen InnSuites
  • Hotel Aspen InnSuites Flagstaff Grand Canyon
  • Hotel Aspen InnSuites Grand Canyon
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Flagstaff
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon
  • Aspen InnSuites Flagstaff/Grand Canyon Flagstaff
  • Aspen InnSuites Flagstaff/Grand Canyon
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Hotel
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Flagstaff
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Hotel Flagstaff

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:00 AM to 9:00 PM.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.