Travelocity Verified Review
"We were in New York on Saturday for a wedding later that afternoon. We arrived at the hotel just before 2:00, earlier than the 3:00 check in time but were told that if we came back in 20-30 minutes they’d have a block of rooms ready. When we came back just before 3:00 we were told it would just be a few more minutes. While we waited in the lobby, more wedding guests started arriving and were all told the same thing. The front desk staff were aware that the shuttle to the wedding venue was coming at 4:00. We finally got into our room at 3:35 and then rushed to get ready for the wedding. And the room we were put in? No hand towels, nearly empty dispensers of shampoo and body wash. It was obvious that the staff had rushed through preparing the room for guests. Would not recommend this hotel to anyone — so disappointing, especially because it’s part of the Marriott brand"
A verified traveler stayed at Residence Inn By Marriott New Rochelle