6/10 Okay
Jean, Las Vegas
Feb 23, 2024
Liked: Amenities
Disliked: Cleanliness
Property management was very communicative prior to check in and then ghosted as soon as we checked in and had concerns about the room. The room was not sufficiently cleaned, jacuzzi tub was disgusting and filled with soap scum & hair from previous guests- absolutely unuseable and one of the features we wanted for our Valentines staycation. Bathroom sink only has scalding hot water- the cold water faucet was completely non-operational and clearly you can’t wash your hands/face in scalding water. The bed was comfortable, the view was nice but the general cleanliness of the room was pretty gross. Trash from previous guests was revealed when we opened the curtains and in random places. Whomever they use for cleaning contract is subpar. Since this is a “private owned” rental within the hotel, the hotel cleaning staff cannot assist or resolve issues. Pretty disappointed for the price we paid and the fact that the property owner never acknowledged these issues at all- I definitely would NOT recommend.
Jean
Stayed 2 nights in Feb 2024